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Chapman Ford Northeast Philadelphia
Philadelphia, PA
822 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 822 reviews
September 04, 2019
Three weeks and still can't find problem They need to replace he APIM board, have tried 4 times, but can't restore my SYNC phone connection. Someone is missing something.I suggested it may ha They need to replace he APIM board, have tried 4 times, but can't restore my SYNC phone connection. Someone is missing something.I suggested it may have been the version of SYNC. Or perhaps the physical connections between the module and the rest of the car. You have the car back - dig deeper! More
by DEBRAC1487
Verified CustomerEmployees Worked With
September 04, 2019
Easy Sailing My battery died over the weekend and needed a new one. VW online service was quick and easy to work with. I was scheduled the next day and was out wit My battery died over the weekend and needed a new one. VW online service was quick and easy to work with. I was scheduled the next day and was out with in few hours. I received a complimentary lyft ride to and from home. The easiness of this service was wonderful. Few things that did not sit right with me. Initial quote was $20 less then what I paid, no explanation was provided nor did I ask, but I would hope sales person would advise on any changes. In addition to this, when I got into my car, my automatic one touch windows were not working. When I went back in I was told "Oh we didn't touch that." Thankfully a specialist/ mechanic was right by, who advised the sales person that they did in-fact forgot to reprogram the windows after the battery was taken out. In my personal opinion "Oh we didn't touch that" isn't a polite answer. I work in the service industry and this is purely offensive. No "let us take a quick look at it" or something of that sort should be the polite thing to do. Either way, this is not a deal breaker, I did enjoy the swift service and the easiness of the appointment. More
by JBMUKHTAR
Employees Worked With
James
September 04, 2019
Waiting forever I was told to bring my car first thing in the morning on tuesday,i was told on a friday.they told me to tell them that it was an emergency n they woul I was told to bring my car first thing in the morning on tuesday,i was told on a friday.they told me to tell them that it was an emergency n they would take care of the problem. I was there at 730 and they did not look at my car until around 12 n I was not out of there until 2 More
by KENBOMB55
Employees Worked With
Robert cook
September 04, 2019
Love the Escape Very pleasant experience but TMI for we older folks. Probably get used to all the fancy gadgets in time. Brian Brooks was very helpful and Hank was Very pleasant experience but TMI for we older folks. Probably get used to all the fancy gadgets in time. Brian Brooks was very helpful and Hank was also. More
by marhug711
September 03, 2019
Couldn’t find the part I ordered. I had an appointment to put a pardon that I had ordered a week ago that they said would be in the next day. I got a notification that the part was i I had an appointment to put a pardon that I had ordered a week ago that they said would be in the next day. I got a notification that the part was in and made the appointment for service . After the car was there a few hours they notified me that they cannot find the part that I had ordered. Took over an hour for them to locate the part and to have it installed. My luggage cover that I also ordered at the same time they located easily. More
by STEFANONI3
Employees Worked With
Juan
September 02, 2019
Volkswagen Inspection I went in for a normal vehicle inspection and was greeting with a smile by James Melnick, as usual. In less than 30 minutes I was informed that during I went in for a normal vehicle inspection and was greeting with a smile by James Melnick, as usual. In less than 30 minutes I was informed that during the inspection an oil leak was discovered in the timing case. Jim immediately set me up for a rental car (no charge) and I was on my way. I was initially told the repair would take two days; however, the repair was done within one day. I returned the very next day to pick up my vehicle without incident. I would recommend this dealership to anyone for good service and great salesmanship. Thank you More
by btin14og
Employees Worked With
James Melnick
September 01, 2019
Routine maintenance Car was taken care of quite well. Needed new brakes and rotors. Was done in the same visit. Happy that I was able to have the work done on a Car was taken care of quite well. Needed new brakes and rotors. Was done in the same visit. Happy that I was able to have the work done on a Saturday as I’m not really able to take time off in the week. More
by rocker770
Employees Worked With
August 30, 2019
Service explained the repairs needed & the choices cleary The service team member clearly explained what was not working correctly on my car and what it would cost to repair properly. Very happy outcome. The service team member clearly explained what was not working correctly on my car and what it would cost to repair properly. Very happy outcome. More
by jomarzx2
Employees Worked With
Joe
August 30, 2019
Pedro’s review The service was great. James was friendly and helpful. I would recommend to anybody in Philadelphia with a VW to go to them for service. The service was great. James was friendly and helpful. I would recommend to anybody in Philadelphia with a VW to go to them for service. More
by pjf08111991
Employees Worked With
James from VW
August 25, 2019
SERVICE They work with you letting you know how what needs to be done and how much and if there is an issue with the charges they will also explain and work w They work with you letting you know how what needs to be done and how much and if there is an issue with the charges they will also explain and work with correcting any issues. More
by TWO2DIVE
Employees Worked With
