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Chapman Ford Northeast Philadelphia
Philadelphia, PA
766 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 766 reviews
August 14, 2019
Excellent service and communication. Mr.Tom Brown was excelent to deal with when we went there.He and his staff were very knowledgeable and answered every question that we could think of Mr.Tom Brown was excelent to deal with when we went there.He and his staff were very knowledgeable and answered every question that we could think of asking. More
by Twocustomers
Verified Customer
August 14, 2019
Bad first timer impression. I took my CC in for an oil leak. They promised I’d have it back in a week. Got it back an extra week after that. Wasn’t really too bothered by that as I took my CC in for an oil leak. They promised I’d have it back in a week. Got it back an extra week after that. Wasn’t really too bothered by that as long as they fixed it. Spent $2000 for this fix ($143 for the rental insurance). Two days later the same “Turn Engine Off” message comes back on so I call and let them know. They say bring it back Monday. At this point I’m satisfied that there is no leak but I’d like for them to check up on the sensor. Took it back bright and early Monday morning, they never looked at it. WHAT?! Let them keep it Tuesday. STILL never looked at it!!! This is the part that makes me an unhappy customer. When someone spends $2000 in your establishment and the problem is not 100% fixed, you put them at the top of the list, not on the back burner. The sensor sits right in the front of the car under the oil filter. They could have checked that out for me. Regardless of how many mechanics they were short, I feel as though my car should’ve been looked at within those days it was returned. I ended up taking my car. I’m just not satisfied with how they handled me as a first time VW owner and customer. More
by jd215
Employees Worked With
Rather not throw him under the bus. He’s not a mechanic.
August 14, 2019
Great staff. Great experience. Very experienced staff. I came in for an oil change and they helped me with a few other things that needed to be done on my car. For one, they plugged Very experienced staff. I came in for an oil change and they helped me with a few other things that needed to be done on my car. For one, they plugged my tire and didn't even charge me for it More
by yourPhillyDJ
Employees Worked With
Other Employees :
Bob Kozub, Alex Canales, Jacob George
August 14, 2019
Great staff to deal with If is wasn't for Allie McNally and Alex Canales (internet sales) I probably would have not come in, but once I did, Don Biddle was very helpful and pr If is wasn't for Allie McNally and Alex Canales (internet sales) I probably would have not come in, but once I did, Don Biddle was very helpful and professional and got me in the truck that I wanted. More
by pgabe
Employees Worked With
Other Employees :
Allie McNally, Alex Canales
August 13, 2019
Service Review Service was good. only issue is i brought the car in for service on friday and they didn't have time to do the work so i had to come back on monday. Service was good. only issue is i brought the car in for service on friday and they didn't have time to do the work so i had to come back on monday. Things happen but it was a small incoveneince. More
by nmadden15
Employees Worked With
tom
August 12, 2019
New Lease We had a leased vehicle and had the option of getting out of it early. We upgraded to a fully loaded vehicle and was able to stay in our budgeted ran We had a leased vehicle and had the option of getting out of it early. We upgraded to a fully loaded vehicle and was able to stay in our budgeted range with the dedication of Don Biddle. Don also was able to refer us to an insurance company that drastically reduced our monthly rate! We will definitely use Don in the future! More
by Crystal
August 12, 2019
My recall I set up am appointment for recall my 2012 explorer And a tire pressure indicator Robert called me Nd tolled me I need wheel alignment when t tol I set up am appointment for recall my 2012 explorer And a tire pressure indicator Robert called me Nd tolled me I need wheel alignment when t told him I had just 3 months before had one done at his shop he then told me that there would be no change Thank you More
by TOMMCATEER
August 12, 2019
Repeated failures This was a scheduled appointment to remediate issues created by your staffs past errors. The original appointment was weeks ago, but you were unable t This was a scheduled appointment to remediate issues created by your staffs past errors. The original appointment was weeks ago, but you were unable to accommodate the van to fix the errors until now. They incorrectly serviced the brakes on our last appointment. (This was the second time, on this vehicle that we had the same service failure.) I came up for the appointment with my small child, and was told it would be an hour and a half before anyone could LOOK at my van to see what was wrong. I clearly stated the issue was due to the backing plates on the brakes creating the noise. The advisor also stated the other concerns were not noted anywhere in the system and the notes for this visit were very vague, even though I was assured by the assistant service manager that everything would be handled efficiently and without the confusion we dealt with on past visits. After waiting, I was informed that it was in fact what i stated, backing plates, but not on the wheels originally serviced (the rear brakes). The front brakes were apparently "inspected" during the first visit, and were effected at that time. Per the advisor it was a very quick fix. (Couple weeks = quick fix??) I collected the vehicle, waiting a good ten minutes for it to be pulled from the back lot, and lot. Best part, the brakes still periodically make the noise, so the issue is still not resolved. More
by healthlink
August 12, 2019
Absolutely amazing people and customer service! The service team at Chapman has been second to none. Jim has been very helpful as my service advisor and the treatment and quality of work I received The service team at Chapman has been second to none. Jim has been very helpful as my service advisor and the treatment and quality of work I received has been a breath of fresh air. Will not take my Volkswagen anywhere else for service....Very happy customer More
by bmolitor39
Employees Worked With
Jim melnick
August 12, 2019
Awesome service When I made the appointment I was told three hours and I would have to take a Lyft home. However the awesome service of James Melnick the be service When I made the appointment I was told three hours and I would have to take a Lyft home. However the awesome service of James Melnick the be service advisor had me out within an hour, record time and my recall was checked and my key was fixed. More
by kodorm
Employees Worked With
James Melnick
