Chapman Ford Northeast Philadelphia

Routine maintenance Car was taken care of quite well. Needed new brakes and rotors. Was done in the same visit. Happy that I was able to have the work done on a Car was taken care of quite well. Needed new brakes and rotors. Was done in the same visit. Happy that I was able to have the work done on a Saturday as I’m not really able to take time off in the week. More

Service explained the repairs needed & the choices cleary The service team member clearly explained what was not working correctly on my car and what it would cost to repair properly. Very happy outcome. The service team member clearly explained what was not working correctly on my car and what it would cost to repair properly. Very happy outcome. More

Pedro’s review The service was great. James was friendly and helpful. I would recommend to anybody in Philadelphia with a VW to go to them for service. The service was great. James was friendly and helpful. I would recommend to anybody in Philadelphia with a VW to go to them for service. More

SERVICE They work with you letting you know how what needs to be done and how much and if there is an issue with the charges they will also explain and work w They work with you letting you know how what needs to be done and how much and if there is an issue with the charges they will also explain and work with correcting any issues. More

Great service, timely and well done My appointment was well-handled. The work was done properly and within the expected time frame. I really appreciated the attention to detail that Ch My appointment was well-handled. The work was done properly and within the expected time frame. I really appreciated the attention to detail that Chapman's entire service team provided. More

Great service and people! I made an appointment, dropped the car off and picked it up in no time. It was great. I brought it in for an oil change and during an inspection they I made an appointment, dropped the car off and picked it up in no time. It was great. I brought it in for an oil change and during an inspection they found a nail in one of my tires. If it was for them doing that I could be stranded somewhere with a flat tire. Thanks Chapman, your the best. More

Terrible experience I received in the mail an offer: $109.95 economy battery and installation. Once I dropped off my car I got a phone call explaining that I have to pay I received in the mail an offer: $109.95 economy battery and installation. Once I dropped off my car I got a phone call explaining that I have to pay a $100 for labor. I end up by getting free labor but payed $147 for the battery + tax ( $ 158.76) not $110 showing on the offer. Once the job was done I tried to use a $50 gift card that I received in the mail as well, unfortunately it was not honored because I got free labor!!!! The add was showing $109.95 battery including labor. When I was about to leave I asked James about the warranty and he said in the beginning no warranty and then said maybe one year warranty. I was confused how come he does not know if it comes with warranty or no. James offered me a free oil change for my following visit because they could not do battery and oil change during the same visit More

Mixed feelings Bob was great as usual. But the three times that I used the service department I ran into strange situations. Most recently i got an oil change. The Bob was great as usual. But the three times that I used the service department I ran into strange situations. Most recently i got an oil change. They didn't put my splash shield in correctly. I saw that it was dragging being held on by one(1) clip.when I was heading out of town. I had to get under the truck and take out the last clip. I Took the truck back that following Monday.. Another time a young man (not Bob) tried to tell me that i really should put in a new filter that my truck really needed. Was going to charge me over $100 After talking to another gentleman I found out that the filter the young man tried to sell me wasn't needed because my truck doesn't even have it. Bob took care of that. The young man even wanted me to rotate my tires that I just bought from you guys. (I still got charged by the way) Bob on the other hand is very knowledgeable and seems genuinely concern for the customer and their vehicle. I believe that I might deal with only him. Although the last guy to see me was also considerate and attentive to my concerns. I don't no his name though. The work "seems" to be good. More

awsome service writer Bob knowledgeable,very nice ,and kept me informed of how well my car was coming along in the repairs that was needed. great guy service writer Bob knowledgeable,very nice ,and kept me informed of how well my car was coming along in the repairs that was needed. great guy More

Money pitt Appointment was for Friday. Dropped it off Thursday. Took rental bc needed car. Work didn’t start till Monday on my car. Had to pay for 4 days of rent Appointment was for Friday. Dropped it off Thursday. Took rental bc needed car. Work didn’t start till Monday on my car. Had to pay for 4 days of rental. Never heard from dealership Friday. Called Saturday morning and the guy had no clue about my car. Not happy at all. More