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Chapman Ford Northeast Philadelphia

Philadelphia, PA

4.8
822 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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9371 Roosevelt Blvd

Philadelphia, PA

19114

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Showing 822 reviews

February 27, 2020

Recall Work was done in just a few hours and all was fine. Notifications were received regularly via text. Will be having my inspection done here in April. More

by linda3338
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom McGregor III
Feb 27, 2020 -

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

February 26, 2020

The service after you buy your car is not good, you cannot get anyone on phone kept getting voicemail instead of person. Kept car too long, had to leave it overnight, then next day it was late aftern More

by GLENNHARKER
Recommend Dealer
Yes
Employees Worked With
Hank Biaesch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Keisler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Short
Feb 26, 2020 -

Chapman Ford Northeast Philadelphia responded

Hi, we would like to speak further about your experience. Please e-mail us at social@chapmanautogroup.com with your information.

February 25, 2020

Very friendly service associate Bob was very nice and kept me updated on the status of my car. Was in and out quickly and very happy with this visit. More

by Coppolarj
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you so much for letting us know, Bob will be happy to know that you appreciated his efforts. We hope to see you again soon!

February 25, 2020

The service tech was great & the wait wasn’t bad, but I swear I can’t figure out the bill! Whichever way I add it, the items don’t add up. More

by marabailey1
Recommend Dealer
Yes
Employees Worked With
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 25, 2020 -

Chapman Ford Northeast Philadelphia responded

Hi Mara, please give us a call if you need any clarification on your bill!

February 24, 2020

Don is always professional. Goes above and beyond to help. He helps focus more on the solution instead of the problem. I would refer anyone to him looking to buy a car. More

by Jnathan1188
Recommend Dealer
Yes
Employees Worked With
Don Biddle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience with Don here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

February 21, 2020

Great Dealer Sales Brian Brooks was great!. He assisted us in a hassle-free lease. Definitely recommend Chapman Ford and Volkswagen! Hopefully, maintenance service will More

by blackewokjr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Chapman Ford Northeast Philadelphia responded

We really appreciate the time you have taken to leave this review. We also want to thank you for your business. Brian is a very good salesman, we’re glad to have him. Thank you for coming to Chapman!

February 21, 2020

My family and I have been buying Ford products for years. It is always a pleasure to deal with Brian Brooks. He is so knowledgeable on every aspect of the cars. Is fun to hear him talk about other vehicles i More

by nls902
Recommend Dealer
Yes
Employees Worked With
Blake Rosenberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2020 -

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience with Brian here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

February 19, 2020

I went to Chapman Volkswagen In northeast for my car service. Robert also known as bob was my advertiser. He completely helped me with all the needs of my car. Great person to communicate with your veh More

by yarrixa
Recommend Dealer
Yes
Employees Worked With
Brian Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Keisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you for sharing this wonderful review! Bob is a tremendous guy to have on our team. It’s all about team work! Glad you felt like family, it’s crucial that our clients feel at home while at our dealership. We hope you enjoy your vehicle and look forward to doing business with you again!

February 17, 2020

Easy transaction Larry Short is the reason i come back to Chapman whenever i need a new vehicle. No pressure, very knowledgeable, and the best price around. Thanks for More

by EricJ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Short
Feb 17, 2020 -

Chapman Ford Northeast Philadelphia responded

We're thrilled to hear you enjoyed your experience with Larry here at Chapman! Customer Service is a high priority for us and we love to hear when we are able to deliver.

February 15, 2020

Great customer service! No pressure. Everyone worked with us to make us feel comfortable with the price and the product we bought. Gave us proper time to show features, More

by rphat2
Recommend Dealer
Yes
Employees Worked With
Hank Biaesch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2020 -

Chapman Ford Northeast Philadelphia responded

Thank you very much for your business and for taking the time to make known your experience with us! I hope you have a fantastic day and please think of us if we may ever be of service to you in the future.

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