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Chapman Ford Northeast Philadelphia
Philadelphia, PA
766 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 766 reviews
January 30, 2020
the service center in this dealership you could feel like family they will make sure you walk out happy. special thanks to my Volkswagen rep/Christine Ball, she really t in this dealership you could feel like family they will make sure you walk out happy. special thanks to my Volkswagen rep/Christine Ball, she really took the time to explain why the repair was needed. More
by LAT_N_LIPS
Verified CustomerEmployees Worked With
Christine Ball
January 30, 2020
Robert and Steve were both very courteous and took the time to explain what they would recommend for me in regards to what would be the best work to be done to keep my car in the best running conditions. time to explain what they would recommend for me in regards to what would be the best work to be done to keep my car in the best running conditions. More
by DELIMANONE
January 30, 2020
Brought the escape in for a check the air conditioner @ heater made noise when tried to use.and found the tires where rotted.Just bought April. heater made noise when tried to use.and found the tires where rotted.Just bought April. More
by bwestfield1
Employees Worked With
Robert, Sidney Shore
January 30, 2020
I loved how professional he was doing service on my car he made sure everything was tidy and everything was filled and then the Chevron was very nice very cooperative people I love being in Chapman Ford he made sure everything was tidy and everything was filled and then the Chevron was very nice very cooperative people I love being in Chapman Ford More
by costello.georgeanne
Employees Worked With
Other Employees :
Jimmy Mcbride , Phil Agricoli
January 30, 2020
Brian Brooks is an incredible salesman and person. I buy all my cars from him. Love the service i receive there. Awesome dealership that i have been part of for many years. all my cars from him. Love the service i receive there. Awesome dealership that i have been part of for many years. More
by darren.parncutt
January 30, 2020
i love my preowned car Everyone was very friendly and helpful they worked really hard to get me the best price very happy with my salesman Don Biddle very helpful Everyone was very friendly and helpful they worked really hard to get me the best price very happy with my salesman Don Biddle very helpful More
by Billswife
Employees Worked With
January 29, 2020
Communication Overall I like the dealership. However, the communication really needs to be worked on. I have know Idea if my car has been picked up i have no idea i Overall I like the dealership. However, the communication really needs to be worked on. I have know Idea if my car has been picked up i have no idea if the recalls were fixed on my car. In general I have absolutely NOOOOOOOO idea what has happened with my car since it's been at your ship since the 15th. I call leave message i send texts messages and none of my message are returned. So at this point i'm NOT happy with my experience. More
by ms.angie.m.brown
January 29, 2020
I can't say enough about James Stevenson and his staff on helping me secure a vehicle. Jim really came through and help me get back on the road. Thanks again Matthew Gushue helping me secure a vehicle. Jim really came through and help me get back on the road. Thanks again Matthew Gushue More
by matthewgushue
January 29, 2020
will avoid this dealer going forward I've used this dealer before. Took the car in for PA state inspection in 2020. Car has the same damage to the front bumper as it did in 2016. In 20 I've used this dealer before. Took the car in for PA state inspection in 2020. Car has the same damage to the front bumper as it did in 2016. In 2016, the dealer passed my vehicle and provided a cost estimate to repair the bumper. Car also passed PA state inspection using another VW dealer in 2017, 2018, and 2019. Decided to go back to Chapman due to close proximity to work, but this year, they wouldn't pass the vehicle due to the bumper damage. Was told "inspector discretion". Was given a $5500 estimate to repair, (was $2800 on the estimate from 2016). Was told by the person who prepared the estimate that another inspector on another day would likely pass it. Yeah - dealer wants the $5500 to repair it. Obviously. Not a fan of being taken advantage of, so this review should serve to give insight as to the mindset of this dealership. Needless to say, took my car to my usual VW dealer and they passed it no problem. Will not return to Chapman. More
by DougVW
Employees Worked With
John Shuttleworth
January 29, 2020
Tom Brown was wonderful, service was fast and as promised!Car was ready for pick up on time. Everything was explain to us! Thank you! promised!Car was ready for pick up on time. Everything was explain to us! Thank you! More
by mzuk24
