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Chapman Ford Northeast Philadelphia
Philadelphia, PA
799 Reviews
For over 40 years, Chapman has been building a reputation for excellence as Philadelphia's premier Ford dealership. With our family atmosphere and dedication to providing each and every customer with the best experience possible, there is no better place to buy and service your vehicle. Your 100% satisfaction is our #1 priority. From our large inventory of vehicles to fit every need to longstanding relationships with banks and financial institutions around the region to secure approvals, no one is better prepared to offer you the best options for your situation. Whether you have perfect credit, or need help finding a program to rebuild yours after a challenge, pay us a visit-- we will make sure you're taken care of.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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January 17, 2024
My salesman Brian Brooks was very helpful with the purchase of our new vehicle at Chapman Ford. purchase of our new vehicle at Chapman Ford. More
by Icsng
Employees Worked With
January 16, 2024
I contacted them online and received a call within an hour. Mike Moyer gave me an appointment and was flexible when I wanted to move it. He walked me thru everything and helped me get my Bronco! hour. Mike Moyer gave me an appointment and was flexible when I wanted to move it. He walked me thru everything and helped me get my Bronco! More
by Christina.lenzi0518
Employees Worked With
January 13, 2024
The salesman was very helpful and knowledgeable about the vehicle I was looking for and purchased. vehicle I was looking for and purchased. More
by Charlessanderscs41
Employees Worked With
January 12, 2024
The service center communication is horrible completely horrible.. it’s no way they keep your vehicle for more than 3 weeks and still don’t have a date as to when will you be reimbursed for your rental th horrible.. it’s no way they keep your vehicle for more than 3 weeks and still don’t have a date as to when will you be reimbursed for your rental that you had to pay outta pocket while your vehicle is being serviced. However ford is supposed to pay for the first 5 days that’s mandatory but that’s something you have to find out on your own because they surly will not inform you. My car been out the shop for 2 weeks and I still don’t have an answer as to when can I come pick up my reimbursement check. Dave the service manager keeps telling me to ask Tyler the person that was working on my vehicle, but when I do all he has is a lot of rebuttals and no clear answer. It’s completely overwhelming and stressful More
by Tia
January 03, 2024
My wife and I had a great experience at Chapman Ford. David Greenberg was super nice, very knowledgeable, and great to work with. We highly recommend him. David Greenberg was super nice, very knowledgeable, and great to work with. We highly recommend him. More
by jcallahan92
Employees Worked With
December 30, 2023
Easy to work with and fair pricing. Customer service is also very helpful and kind. Customer service is also very helpful and kind. More
by Stephen Koshy
Employees Worked With
December 27, 2023
We had a great experience with Johnel and were super satisfied with our new vehicle and how the whole process went. satisfied with our new vehicle and how the whole process went. More
by anolt33
December 20, 2023
My sales rep always looks out for my best interest and goes above and beyond the call of great service!!!! Between my family and my 2 sons,we have purchased/leased 6 vehicles within the last 2 years! goes above and beyond the call of great service!!!! Between my family and my 2 sons,we have purchased/leased 6 vehicles within the last 2 years! More
by j_debes
Employees Worked With
December 18, 2023
Great experience from the start. Brian was great. My concerns were addressed not only the day I bought my new Explorer, but when I went back about a week later with items I had quest Brian was great. My concerns were addressed not only the day I bought my new Explorer, but when I went back about a week later with items I had questions on. Love my new wheels and they made it super easy. More
by bethany
November 24, 2023
Maurice was knowledgeable, courteous and great to work with. He got my husband and I in and out quickly as well. with. He got my husband and I in and out quickly as well. More
by khood
