Chapman Chrysler Jeep

the young man who handled my service visit was beyond the young man who handled my service visit was beyond good in making sure that all the items were taken care of. My previous visit was less than th the young man who handled my service visit was beyond good in making sure that all the items were taken care of. My previous visit was less than that, they didn't rotate my tires or offer to wash my car as was done this time. It was also very quick and I was handed the paperwork and the car was sitting out ready to go. Excellent service, Thank You. John Drommond More

The reason "WHY" I gave the rating I gave is that from the begining Vince took care of my needs from start to finish. He kept me informed and your techs did great work knowing the vehicle and is why its w the begining Vince took care of my needs from start to finish. He kept me informed and your techs did great work knowing the vehicle and is why its worth going to the dealership over so called "cheaper" vehicle service or the myth that the dealership over charges. You guys keep my Jeep up to date with service and in turn keep me safer. I've had my Wrangler since 04' and only recently have had issues but because your service and owning up to your warranties I'll be able to keep loving my Jeep for more years to come. Thank you Vince and your team! Jonathan Montana More

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I keep picking my car up, only to find something else has a problem and needs to go back. It has been no fault of the dealership, but these back to back visits have been frustrating. The complimentary shut a problem and needs to go back. It has been no fault of the dealership, but these back to back visits have been frustrating. The complimentary shuttle service and car wash with each repair has been very nice, and the staff is always super friendly. The repairs have always taken or day or two longer than originally expected, but perhaps is the fault of my warranty company. The last visit lacked the communication, or daily update, I had received on other occasions. However, I'm overall very happy with their service!! More

Had a strange problem with my new Jeep Liberty. The vehicle was disabled on a busy highway after a cat had crawled up next to the engine block and caused a belt to become dislodged...I called Chapman a vehicle was disabled on a busy highway after a cat had crawled up next to the engine block and caused a belt to become dislodged...I called Chapman and talked to an employee named Ben. He facilitated a tow-truck and helped me get my vehicle back on the road. Thanks folks! You have all been wonderful! More

Our family has 2 Jeeps. They both had recalls and Russell took care of them. Also when I bought the second Jeep the soft top conversion had the wrong windows given to me. Explained the problem to Ru Russell took care of them. Also when I bought the second Jeep the soft top conversion had the wrong windows given to me. Explained the problem to Russell and he made sure that I got the right set to go with my Jeep. More

Never received notice for 3000 mile oil change but knew should come in and I did. I also wanted to find out why DVD wasnt showing video only audio. Oil change completed in timely manner, no problem. Alth should come in and I did. I also wanted to find out why DVD wasnt showing video only audio. Oil change completed in timely manner, no problem. Although when I purchased the car (worked w/2 salesmen, Jose and Tim) Jose said I had DVD player, at my service visit Tim informs me that I dont. It's against the law to have a front seat viewing system he says, to which I replied, I didn't know only that I purchased a vehicle under the conception of having a DVD player. Now I'm told nothing they can do. Yes, I am very dissatisfied with my service and regret having purchased the car. Let me say this, at the time of purchasing the vehicle no DVD player would not have been deal breaker but the thought of having it was an incentive. I left thinking I had an active DVD player system and that was deceit on the part of Chrysler which is very low cheap salesman off the TV trickery. Very dissatisfied customer. More

Our experience was excellent. Initially I had trouble reaching someone on the phone and sat on the phone for quite a long time. I went to the website and emailed Virgil and he called me back right away. reaching someone on the phone and sat on the phone for quite a long time. I went to the website and emailed Virgil and he called me back right away. He figured out that our repair of ALL FOUR OF OUR WINDOWS was covered by warranty. From start to finish he was professional, helpful and provided excellent customer service. For the first time in a year we have four WORKING windows in our car. Our experience with the courtesy shuttle was also excellent! More

Great Service, Very Professional, Kind and Addressed all needs and concerns. Maintenance work done in quick time. We are always treated with respect and taken care of immediately. We are extremely happy w needs and concerns. Maintenance work done in quick time. We are always treated with respect and taken care of immediately. We are extremely happy with the work attended to at Chapman Chrysler Jeep at the Auto Mall in Henderson Nevada. More

A work rag was left in the undercarriage. I happened to notice this only because I dropped some mail on the ground and happened to see it. This was located near parts that get hot while in operation and al notice this only because I dropped some mail on the ground and happened to see it. This was located near parts that get hot while in operation and also near the gas tank. Unfortunately, this is the only Jeep service dealer in town. I've always taken my vehicles to the Jeep dealer where I lived for safety reasons, but know I must reconsider this option as the safety of myself and passengers is at risk by your lack of detail minded service. Chapman may be a large corporation across the nation, but workmanship such as this will surely impact the dealer and indirectly, Jeep. I am letting my other Jeep friends know about this error, although many are becoming increasingly dissatisfied with Jeep. The corporation has been through so many acquisitions that it has lost focus on Wiley and why people buy Jeeps in the first place! Jeep is no longer unique and premium, but just another auto manufacturer producing the same junk of tin. More