Chapman Chrysler Jeep

I had purchased a warranty for repairs several months ago and brought my car in for the first time using that warranty. Everything was explained in a manner that I didn't feel like a "dummy" in how it would and brought my car in for the first time using that warranty. Everything was explained in a manner that I didn't feel like a "dummy" in how it would work differently using the warranty. There were over $2000 in repairs needed, but everything was worked out with the warranty company and the service department until it was all covered and approved. I did not have to do or worry about a thing myself. Communication was regular letting me know the progress of parts, warranty compliance, and estimated costs and time. Will definitely be back for future repairs. More

We were on vacation when our dodge magnum's check engine light came on. The car staled and barely restarted. We went to the dodge dealer next door and were told "that sounds really bad" come back tomorrow. light came on. The car staled and barely restarted. We went to the dodge dealer next door and were told "that sounds really bad" come back tomorrow. Then we went to Chapman. It was an hour before they closed. They said "let's hook up the computor and see what we can do" We were back on the road before they closed. It was just a bad sensor, they replaced it and we finished our vacation with no other problems. The employees were great and the work was preformed well and timely. If I lived in Vegas they would be my "Go To" car repair shop! More

Blendi came all the way out to my house to replace a part on the seat that keeps breaking(design flaw). He was not only courteous, but did the work quickly, and was very knowledgeable. I like the "new" way o on the seat that keeps breaking(design flaw). He was not only courteous, but did the work quickly, and was very knowledgeable. I like the "new" way of handling the customers, and it shows that my LOYALTY to Chapman Chrysler has paid-off! More

Customer service from service advisor was great. Very Friendly, upbeat, and informative. I have found a closer automotive service repair to my home. So far I am a satisfied customer and will be doing mor Friendly, upbeat, and informative. I have found a closer automotive service repair to my home. So far I am a satisfied customer and will be doing more business with them. So far so good. Thank you. More

Customer service from service advisor was great. Very Friendly, upbeat, and informative. I have found a closer automotive service repair to my home. So far I am a satisfied customer and will be doing mor Friendly, upbeat, and informative. I have found a closer automotive service repair to my home. So far I am a satisfied customer and will be doing more business with them. So far so good. Thank you. More

Customer service from service advisor was great. Very Friendly, upbeat, and informative. I have found a closer automotive service repair to my home. So far I am a satisfied customer and will be doing mor Friendly, upbeat, and informative. I have found a closer automotive service repair to my home. So far I am a satisfied customer and will be doing more business with them. So far so good. Thank you. More

I always bring my car to Frank in the service department. He is a no nonsense kind of guy and tells me like it is. I have always been satisfied with the work that's why I keep coming back. The prices are muc He is a no nonsense kind of guy and tells me like it is. I have always been satisfied with the work that's why I keep coming back. The prices are much higher than an auto shop but I bought the car there and i will continue to use you. Oh. by the way, After driving onto the freeway I was fortunate to discover that the hood wasn't latched down and was able to pull over and close it securly. That could have been a high speed disaster so you might remind your people to make doubly sure about that. More

Mr.Derrick Goern, When I fill out the type of surveys, Mr.Derrick Goern, When I fill out the type of surveys, I tend to never give the highest rating. The reason for this is that there is always room f Mr.Derrick Goern, When I fill out the type of surveys, I tend to never give the highest rating. The reason for this is that there is always room for improvement. My past experience with your dealership has been up to my expectations, especially when I needed my radio replaced. Vince was as nice as he could be. Knowing that there was a real problem that could not be seen without driving the car to see the problem, which your techs could not find on there DRBXXX test unit. The radio was replaced, and when I drove home, knew it was replaced because it gave the the correct directions to my home. The old radio had me getting off at either Warm Springs or at Las Vegas Blvd, which were not the correct exits for this trip. If you need more information on this please feel free to contact me. I do have a question that is only dealer related in that it deals with Enterprise Car Rental. I am not sure why Enterprise charges a customer the fees that it charges when there is a contract that pays for the loaner. I have rented many cars from Enterprise in another state, Michigan, when my car is repaired under this contract and have never been charged for "Government Services Fee" nor for a "Vehicle License Fee." If they exist back in Michigan they were part of the rental fee ($35). Thank you for taking the time to read this and hope to hear from you soon. Like I said before this is really not an item related to the dealership, per se, which I like, but a company that you deal with. Respectfully your, William Ruskin (702) 405-9925 wruskin@yahoo.com More

Repair work was done with no hidden fees or charges and all work discussed prior to start. The waiting room area is nice an comfortable and a relaxing place to hang out during the repair. Please do not re all work discussed prior to start. The waiting room area is nice an comfortable and a relaxing place to hang out during the repair. Please do not require this to be 250 words longs.....Most people will decline to fill it in because of this. More

In the past I had virtually NO LUCK with Auto-Dealer In the past I had virtually NO LUCK with Auto-Dealer Service Departments. However, Chapman Chrysler and, especially Frank Hensley, The Service Writ In the past I had virtually NO LUCK with Auto-Dealer Service Departments. However, Chapman Chrysler and, especially Frank Hensley, The Service Writer that handles my account, has changed my opinion of Auto Dealers in general. In fact after contacting Chrysler Motors a while ago with a problem with the fuel pump on my 2005 Pacifica. I recieved a phone call one evening from Frank asking me when I could bring the car down for repair. Since Chrysler gave them the go-ahead to do a $931.00 repair on my car for $200.00. A price for a repair that I could not refuse. The Chrysler Roadside Assistance program. To have it is a real advantage. AAA, because of my membership with them, wanted $162.00 to tow my car to Chapman. Chrysler Roadside Assistance took care of it all for free. Thank You Frank and, Chapman Chrysler. Brad Ellis / North Las Vegas, Nevada More