Chapman Chrysler Jeep

I needed my tires rotated and balanced prior to leaving on a trip. I was given an appointment in a short time and the work was done in a timely manner as well. Actually, I was in and out in a much shorter on a trip. I was given an appointment in a short time and the work was done in a timely manner as well. Actually, I was in and out in a much shorter time than I had expected. While I had no face to face contact with Ralph Smith, who actually did the work, I was quite satisfied with the results. As for Frank Hensley, I have always received friendly, courteous and professional service from him. This is my fourth time of utilizing the service department at Chapman's and have been very well satisfied with the results each time. I would not hesitate to recommend the service department at Chapman's. More

I have always been pleased with the work completed by the Service Team at your dealership. My visit on Friday was just as good. I am left with one question, since they discovered a warrenty issue (cracke Service Team at your dealership. My visit on Friday was just as good. I am left with one question, since they discovered a warrenty issue (cracked terminal on my battery)once I approved the added cost of battery service based on the inspection that noted a corroded terminal, why then did I still have to pay for the battery service? Clearly, it is likely the two issues were related. Otherwise, everyone was helpful and very good to me during this visit. In fact, I prepaid for additional oil changes! More

This is the second bad trip I had there, the first was in Oct. 2009 I brought my car in because the engine light was on. They told me to leave the car and they would check it out. At 5PM the called and told Oct. 2009 I brought my car in because the engine light was on. They told me to leave the car and they would check it out. At 5PM the called and told me they couldn't get to it after being there all day. The next day late afternoon they called me that they have to order a part and it would take a few days so I had to rent a car!!! It took almost five days to get my car back!! Now the same part failed again. I brought the car back on Mon. @ 9 AM and was told it would be ready Tues. I told Russell about the last time I had the car there what happen and told him if it would be as long as last time I would take the car back and wait for the part to come in so I wouldn't have to rent a car again. He told me that the car would be ready on Tues. not to worry, so I left the car. I waited all day and didn't hear from anyone so I started to call around 3PM. No won called me back after 2 more calls so I called and asked for the service MGR. After being on hold for 10 min. Derreck got on the phone and told me that Russell left early. So Russell didn't call me and no one knew anything about my car until Derreck went and found out about it!! I'm a ex MGR. and delt with people for 50 years, So I know how to take care of people, this is not the fact so far with your company!! You clam to be 5***** for service, I think you should take a good look and see what's wrong!!!!! More

I have always had good service at chapman, dereck was my service rep and now it is frank, the price has always been reasonable, we also have a chevy and i took it next door to henderson chev. for service, service rep and now it is frank, the price has always been reasonable, we also have a chevy and i took it next door to henderson chev. for service, and i told them that they should take care of their clients as good as chapman chrysler, and i told them was you charged for lube and oil and they were shocked and they dont give donuts (lol) henderson chev charges $42 for lube and oil and quite frankly the service is lousy. thank you, martha gallardo More

I brought my Jeep in for a transmission leak and they were able to fix it the same day AND came in significantly lower in price than what I was quoted. This is not the first time Ive taken my Jeep to Cha were able to fix it the same day AND came in significantly lower in price than what I was quoted. This is not the first time Ive taken my Jeep to Chapman Jeep. Every time I do, they do awesome work! More

The truck was released to me before the air filter was installed. The mobile service came to my place of employment the next day and installed it. As a reslut, I am unsure if this incident put my vehicle installed. The mobile service came to my place of employment the next day and installed it. As a reslut, I am unsure if this incident put my vehicle at unneccessary risk of engine damage,while driving the vehicle until the correction was completed. More

Vince Thompson has always been my service advisor at Chapman. I feel very confident that he will take care of my car and me. He patiently expains what needs to be done, and will repeat all of it to my Chapman. I feel very confident that he will take care of my car and me. He patiently expains what needs to be done, and will repeat all of it to my husband, when I get lost in the termonology. He has taken care of my car for more than 10 years. I give him the hightest marks for courtesy, friendliness and knowledge. He is a pleasure to work with. More

I realize sometimes things take more time than one assumes as a customer. Vince, however, kept me informed every step of the way. The bill--well the labor cost would indicate the mechanic worked "sole assumes as a customer. Vince, however, kept me informed every step of the way. The bill--well the labor cost would indicate the mechanic worked "soley" on my transmission 17 hours plus. Interesting-- More

My vehicle has less than 60k miles and is less than 6 years old, but I have had to bring it in over 5 times in the last 5 months which tells me either the vehicle itself is made very poorly (in which cas years old, but I have had to bring it in over 5 times in the last 5 months which tells me either the vehicle itself is made very poorly (in which case I am upset with Chrysler since I paid so much for the vehicle) or the repair shop is either not fixing it properly or causing problems to make more money from me and the warranty company (in which case I am upset with Chrysler since I brought it to the same Chrysler repair shop every time). In fact, the last two visits have changed my opinion about Chrysler to the point that I will not purchase another vehicle from this manufacturer. I brought the vehicle for a small oil leak which was supposedly fixed on May 10, 2010. Within a day of being fixed, we had an even bigger oil leak. When I brought it back in, the Chrysler repair shop claims that we had a different, unrelated oil leak; plus a coolant leak and a radiator leak (none of which they noticed when they did the supposed full inspection of the vehicle less than a week earlier). Considering the only thing we had done with the vehicle after the May 10 visit was to drive the vehicle home from the shop, I am highly skeptical of either the quality or ethics of the Chrysler dealer repair facilities. More

THE SERVICE WAS VERY PROFESSIONAL,HELPFUL..I WAS ALSO GLAD TO SEE THE PROMPTNESS GIVEN WITH MY JEEP...I WAS ALSO GLAD THAT MY WARRANT ON MY BATTERY WAS STILL VALID..THE EXPRESS LUBE CHANGE IS A NICE3 TOU GLAD TO SEE THE PROMPTNESS GIVEN WITH MY JEEP...I WAS ALSO GLAD THAT MY WARRANT ON MY BATTERY WAS STILL VALID..THE EXPRESS LUBE CHANGE IS A NICE3 TOUCH TO GETTING SERVICE FOR MY JEEP ALSO..THE COUPON PURCHASED WAS VERY HELPFUL IN GETTING REPEATED SERVICE. More