Chapman Chrysler Jeep

Great Experience! Due to some unforeseen circumstances, I was an hour early. They seemed like it was not even an issue and took my car in immediately. The waiting area is very customer service orient I was an hour early. They seemed like it was not even an issue and took my car in immediately. The waiting area is very customer service oriented, and I appreciate the free wifi so I can still get work done while I wait. Virgil and Doug were so friendly, helpful, and personable. My car seemed to be ready to go in no time at all. Even though it is a little bit of a drive for me, I will not hesitate to return for all of my service work. The experience and staff were 5 star throughout the entire visit. Best Service experience I have ever had. Thank You! More

Vince in the Service department is great to work with. Very efficient and friendly. They do good work in the service department. I have always had good work performed on my Jeep and they keep it in grea Very efficient and friendly. They do good work in the service department. I have always had good work performed on my Jeep and they keep it in great working order. I like the new oil change bundles which make regular oil changes a bit more affordable. They are a bit expensive on the 30k & 60k services, but it is comforting to know that your vehicle is properly cared for! They now offer coupons on their website and have special offers for Facebook users, too. More

Virgil is friendly, helpful and takes the time to look at my vehicle's individual service record before making suggestions. He follows up and keeps me informed on the progress. He explained what I needed to my vehicle's individual service record before making suggestions. He follows up and keeps me informed on the progress. He explained what I needed to do to pick my car up because he would not be there. My paper work was waiting for me and Brent was friendly and helpful. I was surprised and pleased when I found my car clean and ready to go. I have had my car serviced at Chapman for more than 5 years. The recent improvements have made the experience no longer a dreaded necessity. I feel good about the work done and the condition of my vehicle. More

Outstanding customer service, above and beyond. Loyd drove out of his way to help a lady in distress. I would also like give my highest praise for Mat and Virgil. It's great to see a dealer that still b drove out of his way to help a lady in distress. I would also like give my highest praise for Mat and Virgil. It's great to see a dealer that still belives in old fashion customer service. In the future I will recomend Chapman to my friends and family. More

Bad experience from beginning. Had to track down service rep to drop off vehicle. Had to call my service rep to find out status of vehicle(2 times). Upon picking up vehicle, waited for 15 minutes while un rep to drop off vehicle. Had to call my service rep to find out status of vehicle(2 times). Upon picking up vehicle, waited for 15 minutes while unknown service technician (in gray work shirt) assisted me in finding Virgil. While waiting, Virgil drove up, got personal items from office and drove off for lunch. I had to approach another service rep to find out about my vehicle. That service rep cashed me out, then my keys couldn't be found. Service rep called Virgil, who said my car was being washed even though it was sitting out front. After scrambling around to find keys, service reps received call from Courtesy Shuttle driver (Jesse), stating he had taken my keys off site by mistake after washing vehicle. Had to wait for him to return to get my keys. Once he got back, the unknown service technician gave me the keys and apologized for all the problems, not one of your Service reps. I can understand being busy and some possible miscommunication, but this has been one of the worst service experiences I've had while living in Las Vegas. I have owned 5 Wranglers and 2 Cherokees and never received bad service. I specifically bring my vehicles to the dealership, usually paying higher prices with the assumption that I am getting quality service and repairs. My father in Law brought this same Cherokee to the Chapman dealership on Sahara the week before to have the fluids changed, and he also had a bad service experience (he had a leak after leaving dealeship, causing him to return and have to get a rental vehicle until the Cherokee was fixed properly the second time!). After these two experiences, I will no longer take my Jeep Cherokee to either Chapman dealership for service and will not recommend them to any of my fellow Jeep owners. More

I brought the van in for an oil change because I got a promo coupon in the mail. I forgot it at home so I was not given the promo price. I told the person on arrival that I also noticed an oil leak on my promo coupon in the mail. I forgot it at home so I was not given the promo price. I told the person on arrival that I also noticed an oil leak on my driveway from the van. Small drops each time I drove the van. I asked for it to be checked and call me regarding fixing it. I went to Mustang Sally's for lunch. When I returned my van was in the customer pickup lane. The attendant said they changed the oil but nothing was noted on the incoming paperwork that mentioned the oil leak. More

I retired from Mack Trucks after 30 years as a Parts I retired from Mack Trucks after 30 years as a Parts Manager in one of the countrys largest dealerships in South Florida. Service is what it is al I retired from Mack Trucks after 30 years as a Parts Manager in one of the countrys largest dealerships in South Florida. Service is what it is all about and I wish to tell you I had a great experience at Chapman Jeep. I was handled with great care and was treated with respect. I was not pushed when I was told of further repairs suggested on my Jeep Liberty and because of that I will return and have these repairs done. I am so glad I chose Chapman Jeep for my service needs. Thank You so Much Robert K McLuckie PS. People still by from People if in the Internet Age. More

Your serviece department is always very nice and helpful. Your service reps do a great of explaining my service options and how they break down even though I'm only going in for an oil change. Being able to Your service reps do a great of explaining my service options and how they break down even though I'm only going in for an oil change. Being able to schedule on line in great too. Thank you for making it a pleasent experience. Mark Garcia. P.S. I'm sorry I don't remember my service reps name but he was tall with dark hair and blue eyes and did a great job of helping me out. More

My car has 13,649 miles and the service adviser said I needed differential service. However, the factory service manual indicates the service should be done at 60,000 miles. Overall, I'm OK with the servi needed differential service. However, the factory service manual indicates the service should be done at 60,000 miles. Overall, I'm OK with the service, but this isn't the first time I've gone in for minor (oil change) service and then be subjected to additional cost. Of course the service manager went with the service advisers comments. Frankly, I don't like that. More

They where able to tell me what open recalls i had and even brought my vehicle to me when it was done. A+ work! I work for henderson chevy, but i love my jeep and good to have a quality dealership so cl even brought my vehicle to me when it was done. A+ work! I work for henderson chevy, but i love my jeep and good to have a quality dealership so close to do the work! Thanks, Mark Rolands More