Chapman Chrysler Jeep

I was told that I would be charged $400.00 for a tear down to find out what was wrong. No Monday 7 days after I had my van taken in I was told I needed $1700.00 in repairs done. I told them to do it and down to find out what was wrong. No Monday 7 days after I had my van taken in I was told I needed $1700.00 in repairs done. I told them to do it and let me know when I can pick it up. The next day I got a call telling me that they found more wrong with it as they did the rest of the tear down. It was now going to be $3400.00 to fix it. I asked why the change and why they did not do all the work I was paying $400.00 for and they could not tell me why. I checked around to find that the same work at other places would only be $2000.00. I feel that if the van was not for a handicap person they would have done a better job and would not have talked to me like I am dumb. I WILL NOT BE GOING BACK! More

When I recently had a roadside breakdown I insisted on my jeep towed to Chapman, when it was not I raised holy heck until it was moved. I have always recieved the best care from Chapman and will continue to jeep towed to Chapman, when it was not I raised holy heck until it was moved. I have always recieved the best care from Chapman and will continue to insist on all repairs to be done by the people I trust. Rose More

Everyone was so friendly and helpful, particularly the shuttle bus driver. And when they told me that there would be no charge, I was even happier. I get the same great treatment every time I use your shuttle bus driver. And when they told me that there would be no charge, I was even happier. I get the same great treatment every time I use your service department. You take the hassle out of getting your car fixed. More

I was dissatisfied with the communication of what the outcome of my car problem as well as my jeep was finished for an hour or so and no one informed me until I asked. I was pleased with the friendline outcome of my car problem as well as my jeep was finished for an hour or so and no one informed me until I asked. I was pleased with the friendliness as well as the service I recieved over the phone prior to arrival. More

I brought my Chevy Trailblazer to Chapman for an oil change because my wife owns a Chrysler and we've had nothing but great experiences bringing her vehicle there. I pay almost $50 for the same oil cha change because my wife owns a Chrysler and we've had nothing but great experiences bringing her vehicle there. I pay almost $50 for the same oil change at the Chevy dealer next door that I only paid $25 for at Chapman. The service is always world class, the work is always completed very quickly, and the quality of work seems to be just fine. More

Once again a very NICE experience. The dealership seems to be much more friendly than it was in the past its like everyone there really seems to care about your experience and there seems to be sincerety w to be much more friendly than it was in the past its like everyone there really seems to care about your experience and there seems to be sincerety with the employees in the service dept. wish the sales people were a little more friendly ( I have purchased 3 cars from dealership and never see same sales person. More

I have been having problems with my tailgate not closing on all occassions. Mr White has worked deligently with me in trying to get this issue resolved. He was very concerned, and courteous. Even though the on all occassions. Mr White has worked deligently with me in trying to get this issue resolved. He was very concerned, and courteous. Even though the tailgate worked perfectly while in his care, he did not make me feel that it was my imagination. I truly appreciated that to the utmost. Mr White deserves a 5 rating in all areas! More

I bought my Sebring new at Chapman in 2005. It was a 2004 leftover. I've always brought my car since to Chapman for all service. I'm very pleased with the service there, just wish it was closer! In t 2004 leftover. I've always brought my car since to Chapman for all service. I'm very pleased with the service there, just wish it was closer! In the past I have dealt with Vince in service, who was always pleasant and conscientious. This was my first time dealing with Russell, who was equally thorough and personable. Thank you! More

did not do what i asked for. no indication he even noted my concerns about an oil leak, did not mention it to the shop. I got the oil change but not at the price that i expected because i did not bring my my concerns about an oil leak, did not mention it to the shop. I got the oil change but not at the price that i expected because i did not bring my mail coupon with me. no other work was done and they didn't seem to care that i was displeased. More

Overall the service was fine, just a little long waiting for the work to be completed, and I think that the cost for the aliement was a bit high. Although the service is good, I got the feeling that they we for the work to be completed, and I think that the cost for the aliement was a bit high. Although the service is good, I got the feeling that they were pushing for additional service like body shop repairs for minor wear and tear stuff that can be buffed out. Time is very important to me and if it were not for the wait (which should be a question) it would have been great. More