Chapman Chrysler Jeep

First, if I were rating just Vince Thompson, I would have marked all 5s. If I had been rating just your shop format (Curt) I would have marked all 1s. My wife and I have been having transmission troubles w marked all 5s. If I had been rating just your shop format (Curt) I would have marked all 1s. My wife and I have been having transmission troubles with our Jeep for about three weeks. It has twice before been at Chapman for extended periods for the same problem. I took the Jeep in about two weeks ago and your service department told me nothing was wrong. We drove the Jeep to California and again had the repeating issue of not being able to get it into reverse gear without gear grinding - sometimes it simply would not go into gear. I had to travel elsewhere so my wife drove the vehicle back to Nevada and took it to Chapman on Friday the 16th. Your man Curt was extremely rude to my wife, making comments such as "you need to determine what you are doing wrong". He was trying to make this out to be her fault, not the transmission. She called me and I told your foreman what I thought of him and what my intentions were if the dealership's attitude continued. He then told me would check into it further and call me back. He did. This time he had found a problem with the "blocker" and that Chrysler had indicated they would send a new transmission for installation. One should never think themselves smarter that a customer. My wife and my self both are addressed as Doctor and have extensive experience with manual transmissions. Your man Curt should well be very careful how he represents his dealership. Dr. Gary FitzHugh More

I had an 8 AM service appointment for an oil change. The service techs greeted me and asked if I was waiting for my car, which I was. I sat in the lounge area and was told my car was ready at 8:33 AM. Fas service techs greeted me and asked if I was waiting for my car, which I was. I sat in the lounge area and was told my car was ready at 8:33 AM. Fast and convenient. Thank you for servicing my PT Cruiser. More

Derrick, I'm a victim / refugee from Integrity Derrick, I'm a victim / refugee from Integrity Chrysler Dodge Jeep. When that dealership closed 3 weeks after I bought my 2009 Jeep Wrangler Unlt Derrick, I'm a victim / refugee from Integrity Chrysler Dodge Jeep. When that dealership closed 3 weeks after I bought my 2009 Jeep Wrangler Unltd Rubicon, I was dead set against using any of the Jeep dealerships ever again for anything. When a service letter and some warranty work "forced" me to come to your facility, I was ready for war. You staff staff disarmed me with their politeness and "can do" attitude. My service rep met me on time, your shuttle van brought me the 20 miles to my home for the long wait that the service was predicted to need -- and when my Jeep was repaired hours ahead of schedule, your van picked me up and there I found my Jeep ready and washed!!??!! Washed? I thought only Mercedes, Jaguar and Cadillac customers got that kind of treatment. After using Integrity for my first oil change and them leaving the oil filler cap off and during the purchase being duped into paying for extras Integrity was never to deliver on, your facility has totally restored my faith in the product line and in (some) car dealerships and service departments. Pass this on to your staff and the upper management at Chapman Chrysler Jeep. Keith S. Gordon More

I was having maintenance work done on my Saturn at your competitor (Cadillac) across the street in the AutoMall, and they refused to honor a discounted price certificate for my annual smog check. So inste competitor (Cadillac) across the street in the AutoMall, and they refused to honor a discounted price certificate for my annual smog check. So instead of Cadillac taking my money, I brought my business to Chrysler and was not disappointed. The Service Man Ben was very accommodating and my car was taken care of to my complete satisfaction in a shorter time than the quote that was given me. I will bring my business to Chrysler in the future and I will recommend them to my friends as well. More

I like the courtesy van service, driver was great, waiting room was clean and had good coffee,Work was preformed in timely manner. Charges were excessive. Estimate fpr recommended services were out of waiting room was clean and had good coffee,Work was preformed in timely manner. Charges were excessive. Estimate fpr recommended services were out of touch with competitors. Example, your transmission service $200.00, Sears price $99.00. Power Steering service $149.00, Sears price $54.00. I won't pay 2 or 3 times the price for service that can be done else where. More

I had a free oil change but was very surprised that nothing wrong was found so I'm assuming I did NOT receive an inspection or refill of fluids other then the oil since it was complimentary and free. nothing wrong was found so I'm assuming I did NOT receive an inspection or refill of fluids other then the oil since it was complimentary and free. A week later my windshield fluid light came on for having low fluid, and that light has never come on. Disappointed that I didn't receive the same service as a paying customer to have their oil changed. More

Without a doubt this was the best experience I have ever had at a dealership and when the time comes to buy another jeep I will come back here just because of this one experience. I brought my jeep in f had at a dealership and when the time comes to buy another jeep I will come back here just because of this one experience. I brought my jeep in for service on a recurring annoyance with the electric window regulators. Jeep has not issued a recall yet, but really should. My service advisor Ben Morris, provided service that was not only fast and accurate, but exceeded my expectations, which are seldom even met these days. He greeted me in a very professional and friendly manner, and demonstrated that he was not only aware of my issue, but also aware that Jeep was reviewing the problem as well which shows that he was already involved in my solultion. I love the fact that Ben was involved in what he was doing; In fact, this initial exposure with my service advisor left me feeling like a valued Jeep customer, not just another task added to his workload. Then came the resolution: My vehicle's problems were fixed, no questions asked, some parts that were in need of an upgrade were swapped out without any hesitation or upsell nonsense. Ben was even able to provide a last minute oil change that I sprang on him half-way through the service, truly an inconvenience for him, but he handled it with such sincere care and grace you would have never known it. The bottom line was the second surprise, even with the impromptu oil change, was exactly in line with Ben's intitial assessment and worth every dollar. Congratulations Ben, and thank you. I know you are not a salesman, but your care has created a future sale for Jeep as well as pioneering a return of the long neglected skill of customer service. Your approach to my experience was truly an example of how a customer should be treated AFTER they purchase a vehicle, and is the reason I will continue to choose Jeep. More

I was extremely impressed! Professional, caring, and honest. Thank you so much, and I will continue to spread the word. Warmest Regards, Laury J. Bakie P.S. In speaking with David Levins honest. Thank you so much, and I will continue to spread the word. Warmest Regards, Laury J. Bakie P.S. In speaking with David Levinson, Sales Consultant, he was sincere, knowledgeable, and not at all pushy. If I buy a new Chrysler while I am in Vegas, I will go straight to David. More

It was my first visit to this dealership and I was very impressed with the staff and service. Vince made sure I was informed as to the progress of my repairs and supplied me with a very comprehensive repo impressed with the staff and service. Vince made sure I was informed as to the progress of my repairs and supplied me with a very comprehensive report of the findings. I felt like the work was done quickly, and with great care. My car was returned clean and running perfectly. Since I have moved to Henderson recently, Chapman will continue to receive my business on a regular basis. I cannot say enough good things about the service I got at this dealership. I appreciate my positive experience. Thank you, Kathi Harrigan More

Your Service Advisor Virgil Dody is very knowledgable and very open and up front with any questions or problems that may arise. Because of Virgil I will be bringing my other Chrysler to Chapman for its servi very open and up front with any questions or problems that may arise. Because of Virgil I will be bringing my other Chrysler to Chapman for its service from now on. You have a great employee in Virgil and I will be recommending Chapman to all my friends who need any kind of Service. John Lopez More