Chapman Chrysler Jeep

I have been dealing with Frank Hensley for over a year now and he handles himself with professionalism and decorum. I had the misfortune to find out that my extended warranty expired on our 2002 Jeep Libe now and he handles himself with professionalism and decorum. I had the misfortune to find out that my extended warranty expired on our 2002 Jeep Liberty Renegade when my radiator went out and Frank did everything possible to lower the cost for me for this service. All of this was coming out of pocket and it was a very difficult situation for me. As you are aware, dealership costs are higher than normal mechanics and our vehicle has always been serviced at the dealership because of the record-keeping. I then had another situation where I had to bring the vehicle in for service and had an extended warranty. Unfortunately, the part to be replaced was not covered under warranty and I had to payover $50 for the repair. Frank again assisted in keeping the costs down as much s possible. The instance that was extraordinary is that I brought our Jeep in as the window in the back drivers side fell down and would not go back up. I took the Jeep in on 7/26/10 to have the window area repaired. This is not the first instance that this occurred on the vehicle. I asked for a call with an estimate and whether my new extended warranty covered this repair. Frank called me and told me that the deductible was $100 and I was thrilled to have to not pay more. When I went to pick up the vehicle, Frank was honest enough to tell me that one of the parts for the window replacement was not covered - the regulator - and he had went the extra step to contact Chrysler to cover this. There are no words to express my appreciation for Frank's going the extra mile as I am on a very strict budget with a disabled husband. Additional costs are very hard especially on repairs; however, I am diligent in making sure our vehicle is taken care of which can be attested by Frank. You have a very honest and customer service oriented employee who takes the extra step in making sure that each customer is happy. And I am very happy! More

I have owned several Jeep products from the Liberty to Grand Cherokee. All have given me a feel of satifaction. No complaints but a concern regarding the power windows. In the past; I haven't kept a vehic Grand Cherokee. All have given me a feel of satifaction. No complaints but a concern regarding the power windows. In the past; I haven't kept a vehicle long enough to experience it outside of warranty, with my daughter starting to drive soon I will be passing on the Liberty to her. Just on the Liberty over the years the windows have been replaced on all four sides. I'm told by not yours but other service tech at a past Jeep dealership that this service repair happens 40 to 50 times a day on Liberties. I want to thank you for reconizing an issue with your product and covering it under warranty. I will continue to make Jeep my first desired choice. More

I have had nothing but great experiences with Chapman Dodge/Jeep. I bought my Jeep Wrangler there a few months ago from Jaron Davis (his father Don also helped me) and they were quite helpful. This l Dodge/Jeep. I bought my Jeep Wrangler there a few months ago from Jaron Davis (his father Don also helped me) and they were quite helpful. This latest service visit was for an oil change and a recall (to install a temperature monitor for transmission fluid in case of heavy duty usage). I had been concerned about the amount of time it would take. It took even less than the hour that Vince said it would! I'd rate the experience I've had so far with both your sales force and service personnel as exceptional. More

I just want to say thanks. I care about my jeep. I feel close to home when there now. Good service and support is always a plus. I really feel good with my service person. I have seen a few people come and close to home when there now. Good service and support is always a plus. I really feel good with my service person. I have seen a few people come and go here. I think the team that is here now has got the right ideal about what service is supposed to be. Dennis Hines More

I have had nothing to say but "awesome" since the days when we brought our last two vehicles in for service and now the brand new Liberty that we actually bought from you. We brought our last car in for a when we brought our last two vehicles in for service and now the brand new Liberty that we actually bought from you. We brought our last car in for an oil change and I wandered into the showroom while waiting and drove out in a 2010 Jeep Liberty w/ the "sky slider." LOVE IT!!!!! I am so very very grateful for Chapman Chrysler/Jeep... Faith K. Tipton More

I brought my Wrangler in to have some Mopar accessories installed. Dealing with Vince was easy and pleasant. He is a nice guy, and I will contact him when I need service work in the future, and I would rec installed. Dealing with Vince was easy and pleasant. He is a nice guy, and I will contact him when I need service work in the future, and I would recommend him to a friend. The tech did a good job with the installations. More

I booked a service appointment for 1:30pm on a Wednesday to have a 'check engine' light looked at; the tech was unable to even take a look at the vehicle until almost 24 hours later. The response/service a to have a 'check engine' light looked at; the tech was unable to even take a look at the vehicle until almost 24 hours later. The response/service after the diagnostic was relatively quick, but I'm not particularly happy about the scheduling. Please don't make appointments with customers if you can't honor them in a timely fashion. I'd rather be told that no appointments are available for a certain day, than keep my car in a service queue overnight. Ben Morris was professional and courteous and explained what was wrong with the vehicle in a way that I could understand. Kudos to him for his service. More

I have been dealing with Desert BMW so long I thought that all dealerships treated people poorly. I am happy to say that is not the case. Everyone at your dealership was wonderful. Thank you for actual that all dealerships treated people poorly. I am happy to say that is not the case. Everyone at your dealership was wonderful. Thank you for actually treating me with kindness and courtesy. I was called when my parts came in.... I was greated with a smile and Virgil didn't argue with me instead he was helpful and answered all of my questions and even had someone answer some of my concerns that I had about my new car. I wish I could have purchased my Prowler from your dealership instead of Desert. More

I normally have good service with Russell who was out the day of my visit. Vince Thompson was my service advisor on 7/20/10. My appointment was at 9:30 and I arrived early. One car was ahead of me with no on day of my visit. Vince Thompson was my service advisor on 7/20/10. My appointment was at 9:30 and I arrived early. One car was ahead of me with no one in it. It took approximately 15 minutes to be acknowledged as I waited in my car. Vince seemed pleasant enough, though no explanation or apology was made for my wait. With the warranty work I needed a car rental. I requested Avis and did not want Enterprise because their customer service is deplorable as they are usually out of cars and the wait time is not acceptable. Vince tried to make arrangements with Avis but they supposedly had no cars. We were going to make arrangements for another day to do the service as I needed a vehicle. I had him try Avis again and tell them that I had rented from them previously and had a good business rapport/relationship with them. A car became immediately available and they picked me up. I had not heard status from Vince all day on my vehicle. I had left a message of which he did not return my call. This is poor customer service. I picked up my car the next day. I asked Vince and another service guy about how they felt about customer service. It seems they are concerned to the point of not getting into trouble but not necessarily from a vantage of concern for the person. I then asked them why they would have a customer endure the unprofessional and poor customer service of Enterprise Car Rental just because their manager gets kickbacks? Shouldn't the customer's best service be considered? Avis has always been timely, had ready rentals, been polite and curteous and a good experience. Why wouldn't you use them for your clients? Why is the Service Manager's padded wallet taking precedence over the best customer service you can offer? Shame on you! I feel that upper management needs to know about this and remedy the business relationship with Avis Rental Car. Enterprise is a HORRIBLE experience and I don't care what Vince says otherwise. I highly doubt that other clients have had good service with them. So, if you want your clients to have the best customer service they possibly can have, stop being greedy and have good business relationships with other rental car providers other than Enterprise. The customer SHOULD come first....right? Or does the Service Manager think otherwise? Dr. and Mrs. Jason Tarno More

After spending 3 nights in Las Vegas and having been gone from home for a week, my husband and I were starting the homeward bound track of our 10 day trip back to Kentucky. When we stopped at a rest area ab from home for a week, my husband and I were starting the homeward bound track of our 10 day trip back to Kentucky. When we stopped at a rest area about 100 miles into California, our truck wouldn't start back. Needless to say, I had a feeling of helplessness being stranded in the desert so far from home. After calling the number for Chrysler Roadside Service that was listed in our truck manual, we were told that we would be towed back to Henderson to your dealership. Upon our arrival, everyone we met was so helpful. We knew nothing of this city and were completely at a loss at what would become of us. After being told that it would be about 3 hours before the problem could be diagnosed, George drove us in the shuttle to the Galleria Mall to kill some time and get something to eat. When we talked to Russell and found out that the part would have to be ordered and overnighted from Los Angeles, George picked us up at the Galleria and brought us back to the dealership. We were told that everything would be covered by our warranty and it wouldn't cost us a penny. When we arrived at the dealership, I talked to Ashley and she made a couple of calls and recommended we stay at the Springhill Suites. We had no idea where we should stay, so she was so helpful. George then loaded us up again and transported us to the hotel. It was wonderful. We couldn't have asked for a better room for the price. The next morning, we called the dealership and the part had been delivered and was being replaced and George was enroute to pick us up again. We were able to get back on the road by 10:30 that Saturday morning and made it back to our home in Kentucky by Monday night. I would like to express our greatest appreciation for the help of the staff at Chapman Chrysler. From Ashley at the services desk, and Russell the mechanic, to George the shuttle driver, they made this a bearable situation that could have been a very traumatic experience. Once again, a great big THANKS TO ALL!! More