Chapman Chrysler Jeep

I came in with my car on Tuesday July 27, with a few points of concern. A week later I am picking up my car after a number of items were found, repaired and with only the co-pay out of my pocket. I co points of concern. A week later I am picking up my car after a number of items were found, repaired and with only the co-pay out of my pocket. I couldn't be more pleased...but with that said, it will be the last Chyrler 300 that I ever purchase. It has only been four years and this shouldn't have happened...especially with only 41,000 miles. More

I liked your new system for express oil changes & lube. It was REALLY quick and everyone was very helpful & friendly. I enjoyed talking with Jeff and he came across as upfront, trustworthy and friendly!!! It was REALLY quick and everyone was very helpful & friendly. I enjoyed talking with Jeff and he came across as upfront, trustworthy and friendly!!! I asked that my tire pressure be put @ 40lbs and for once that is what I got. I'll be needing a set of new tires soon and hope to get a rebate or good deal. I had a BAD experience at Discount Tire and don't intend on going back. Thanks for your help Jeff. Jim More

Needed a light bulb replaced in the one of tail lights. I thought $35 was a wee bit too much to pay. The car is only 18 months old. Had it been broken, the warranty would have covered it. The service gu I thought $35 was a wee bit too much to pay. The car is only 18 months old. Had it been broken, the warranty would have covered it. The service guy, Ben Morris, was great though. And the wait time was very minimal. More

Brought the Jeep in to chase an intermittent noise. Virgil was extremely helpful and went above and beyond. Virgil stayed late in the evening (after service hours) for me to drop off the Jeep. They f Virgil was extremely helpful and went above and beyond. Virgil stayed late in the evening (after service hours) for me to drop off the Jeep. They fixed the Jeep in under 24 hours (tightened bolts and checked over everything). Virgil stayed late again for me to pick up the Jeep. Top notch customer service. All work covered under warranty. Thank you!! :) More

Decided to purchase a used car immediately. Had to wait 4 to 5 hours AFTER THAT to get the car. Crazy. 2 wks later they forgot to do smog when I picked up green slip...another wasted trip. Luckily servi 4 to 5 hours AFTER THAT to get the car. Crazy. 2 wks later they forgot to do smog when I picked up green slip...another wasted trip. Luckily service was awesome, or else this dlr is all 1's. More

My experience a geat one. It was quick and easy and very painless, prices were very fair. The staff were very helpful and pleasant at all at all times. I would recommend your company to all my Armed forces painless, prices were very fair. The staff were very helpful and pleasant at all at all times. I would recommend your company to all my Armed forces friends who are serving out at Cheech Airbase. More

The only thing I wish was different with my service is the communication. I dropped my minivan off in the morning and I was told I will get a call at around 3-4pm, instead I only got a call from the servi the communication. I dropped my minivan off in the morning and I was told I will get a call at around 3-4pm, instead I only got a call from the service rep after I left a message to him at around 4:30pm. No biggie, but if you want to make your customer service perfect, such little details count, too. More

I actually can say that I look forward to dealing with the Service, Financing, or Cashier departments. They actually care about your visit or question. So far my experience with the Sales has not nearly the Service, Financing, or Cashier departments. They actually care about your visit or question. So far my experience with the Sales has not nearly been as fortunate. I am still waiting for my "NEW" floormats which were promised to me when we bought the 2009 PT Cruiser last "AUGUST". At first none were given, then I sent my husband to get them from the salesman and he hoped "USED" floormats out of another PT would be okay. Guess what my answer is. NO!!!! Yes I am still waiting for the floormats. Maybe I can get what I was promised the next car I purchase. It may be from Chapman or maybe not. Depends on how the floormat issue is resolved actually. But I do want to point out that so far the several times that my PT has been there for service, that service and staff haen been top-notch. I do wish to resolve this floormat issue though. Would you please contact my husband, Patrick at mpiwalsh@embarqmail.com or 702-666-5715. Thank you for great middle and back of the house departments, Mary Walsh. More

The only 'glitch' we experienced was that our vehicle happened to have the same last 6 digit VIN # as another customer. So when our invoice/ report was printed out, it had another person's name on it. happened to have the same last 6 digit VIN # as another customer. So when our invoice/ report was printed out, it had another person's name on it. Our service advisor did take care of the situation and made sure all the information in the computer data base was corrected and a new invoice, etc. was printed for us. This kind of mistake could be avoided in the future if service advisors put the name, license number, etc. on the original document when a client is checking in. This would ensure that the correct customer's name and information are on the invoice and recorded in the computer. We appreciated the fact that Jeff patiently and willingly took the time to correct the situation. Additionally, he DID NOT try to upsell us on anything which we truly appreciated! We will definitely continue to have servicing done here and would probably purchase another Jeep from Chapman when the need arises. More

We needed a replacement key for our PR Cruiser. The technician was cordial and professional. Our key was ready in the time we were told it would be. We were pleased at the way our concerns were handle technician was cordial and professional. Our key was ready in the time we were told it would be. We were pleased at the way our concerns were handled. However the price for a replacement key was quite high. I wish we had the option of getting a key that would just open the door manually and start the engine. More