Chapman Chrysler Jeep

Overall I had a good experience with your staff and I will be coming back to get my convertible top fixed. I just did not have the money to do it this time but your staff did indeed get my top up and i a will be coming back to get my convertible top fixed. I just did not have the money to do it this time but your staff did indeed get my top up and i am gratful for that. Your staff also provided me a ride back to my home and I live 28 miles away. Thank you once again. I look forward to your help. Sincerely, David R Rolfes More

I got the distinct impression your staff was unaware of my appointment. I was told be be there at 1 p.m. for the appointment (arrived at 12:30; then found out your center closed at 2p.m. on Saturday. I h my appointment. I was told be be there at 1 p.m. for the appointment (arrived at 12:30; then found out your center closed at 2p.m. on Saturday. I had wanted a morning appointment but was told it was not available. Service was expedited; car seems to be running great! There must have been a communication break-down between desk who made the appointment and the proper department receiving information. More

Vince Thompson has been my service advisor for several years and is really excellent to work with. He is always friendly, punctual, and really does not "pull any punches" regarding maintenance/service wo years and is really excellent to work with. He is always friendly, punctual, and really does not "pull any punches" regarding maintenance/service work, which I really appreciate. I would give Vince my highest recommendation. In addition, I really like the overall great attitude at Chapman Chrysler...I would not consider buying from any other dealership...all of the employees have really been excellent. Keep up the outstanding work!--Tom Stewart, Henderson, NV More

When I first got there, Jeff was the one who greeted me. He was very nice and took care of the car right away. When I walked to wait for my ride, Vince came out and remembered my name with no problem and s He was very nice and took care of the car right away. When I walked to wait for my ride, Vince came out and remembered my name with no problem and said hello. I thought that was very impressive. The time they estimated that my car would be done was pretty accurate. When I picked up my car, the price was actually less than what was quoted, so that was a nice surprise. Vince handled my check out. He is always very personable. The only complaint I have is that they said they'd wash my car and it wasn't washed. But I didn't say anything because I didn't want to wait for them to do it. I didn't really care that much. Just would've been nice. In all it was a good experience and the people have been very personable. More

The service I recevied was great I did not have the time to go on line to make my appointment. I just happen to have the day off and came by to see if I chould get in and they took good care of me. Thank yo to go on line to make my appointment. I just happen to have the day off and came by to see if I chould get in and they took good care of me. Thank you again for an great job. I will be back.For my next service. More

Got a great oil change for a great price. Also service staff took care of a recall on my Jeep 2009 Sahara Unlimited all within 45 minutes! Great job - plus the truck came back looking spic & span with an staff took care of a recall on my Jeep 2009 Sahara Unlimited all within 45 minutes! Great job - plus the truck came back looking spic & span with an exterior wash. Was a first-time customer and now I will never go anywhere else! Thanks again, Shannon Fitzgerald. More

We had been in Vegas all week and were ready to drive back home to Illinois. The valet at the hotel had rolled down the windows and one of the windows would not roll back up. My husband proceeded to driv back home to Illinois. The valet at the hotel had rolled down the windows and one of the windows would not roll back up. My husband proceeded to drive while I looked up dealerships on our GPS because the noise from the open window was unbearable. I think it was a miracle we ended up at Chapman Chrysler/Jeep because it was the best dealership I have ever dealt with. Apparantly the window problem on Jeep Liberties is an issue because Russell was not surprised. He said they keep the parts on hand and it would take at least 2 hours to repair. Since our first hotel stop was about a 10 hour drive away, I used the free wifi on my laptop in the waiting room to find another hotel and rearrange our scheduled drive home. We were pleasantly surprised when Russell came in to tell us the car was ready and it was less than 2 hours. This was the best and friendliest experience either of us have had with any dealership. We are looking for a location to retire in about 5 years and actually putting Henderson, NV on our list of places to check out just because of the great experience. Thank you so much!! More

A/C works great, Vince,was great but overall dissappointed.Dropped vehicle off Fri aft, was told parts needed to be overnighted. Was told it is a 5 hour job..got call at 12 15p saying car done.. dissappointed.Dropped vehicle off Fri aft, was told parts needed to be overnighted. Was told it is a 5 hour job..got call at 12 15p saying car done..if parts arrived 8-10a how did a 5 hr job get done by 12? More

The customer service was good as always and the price of the oil change is the best we can find yet still maintains a very high quality of service. The guys took a look at our brakes for us, which is part the oil change is the best we can find yet still maintains a very high quality of service. The guys took a look at our brakes for us, which is part of the normal inspection you receive, and gave us some tips on how take make them stop squeeling. More

Virgal took the time too answer my questions about the tests recorded on the machine at the service entrance. It showed I might have a bad rear shock. Bill Sharp inspected the shock and found no lea tests recorded on the machine at the service entrance. It showed I might have a bad rear shock. Bill Sharp inspected the shock and found no leaks/warn bushings. He then had my truck tested agin and everything checked OK. With first test in hand Virgal and Bill could have replaced a good shock at my expence. They didn't and I want to thank them for being honest and looking out for me. Clesson Bush R/0# 3175683/1 More