Chapman Chrysler Jeep

This is the ONLY place I will buy a car! Ron Nisivoccia is BEST of the BEST! He is and was honest, caring and attentive to every need while at the dealership. I didn’t think it could get any better and th is BEST of the BEST! He is and was honest, caring and attentive to every need while at the dealership. I didn’t think it could get any better and then Mr. Antonelli and Howard in Finance came into the picture. Incredible men of honesty and character. I will ALWAYS buy from Chapman for the rest of my life. More

they lie and fraud In December 2019 we purchased what we thought was a Jeep Cherokee v-6. We thought that because both my husband and myself asked Bertha the sales rep In December 2019 we purchased what we thought was a Jeep Cherokee v-6. We thought that because both my husband and myself asked Bertha the sales rep if the vehicle was indeed a V-6.. Both times we told yes. After many hours we went to close with Rocco. Conveniently on the paperwork where it asks the number of cylinders it was left blank. When we discovered what happened Bertha said she would tell her manager Alex. He only could find cars to replace the vehicle that would increase our payments, lengthen the term, and not have the extras we thought we purchased. We contacted the VP Don Hamrick and he passed us off to the GM Ryan. He told us he was unable to return our down payment or find a similar Cherokee. We still do not have this resolved and we would advise anyone thinking about buying from this dealer to go elsewhere. This dealer just lies and refuses service. More

Completely deceptive advertising. Read the fine print about dealer add ons. They tried to add $2995 onto their advertised price! I would avoid this dealership. Don’t do business with intentionally disho about dealer add ons. They tried to add $2995 onto their advertised price! I would avoid this dealership. Don’t do business with intentionally dishonest people or businesses. More

Sean, the internet sales guy, was a pleasure to work with. Alex, the sales manager, is a slick talker who mislead us which left us disappointed with our overall experience. The 2 worst examples are: 1. with. Alex, the sales manager, is a slick talker who mislead us which left us disappointed with our overall experience. The 2 worst examples are: 1. We asked that something be removed & when we picked it up we were 100% assured it had been. I asked to see the part we asked to be removed & he told us they didn’t have it, maybe it’d been thrown away, but that absolutely 100% he knew they removed it. I had to take it in for a service issue 2 days after we took it home & I had a feeling, based on other stuff he told us (see below) that we had been lied to, so I asked the tech to show me where the thing was & sure enough it was still there. When I asked Alex he blamed it on the service manager, Ben, who conveniently had been transferred to their other location the day before. I called the other location & spoke to Ben. He had been transferred there 2 weeks ago, not the day before. He had no idea about the thing I had asked to be removed since he was transferred to the other location a week before we ever set foot in the dealership. I confronted Alex about it & well....moving right along. 2. We were assured the scratches would be buffed out & touched up. When we got there it looked terrible, like they hadn’t even tried to buff some of them out & the one that had been touched up looked like a 3 year old painted over it with nail polish. Alex kept saying they did their absolute best, they can’t get it to look brand new, it’s a used car, blah, blah, blah, he can’t do anything else to fix it. I told him I refused to take delivery with it looking like that. Then all of a sudden he thought of someone else he could call to fix it. Makes me sad that some other people would accept something they’re not happy with because they were told “that’s the best we can do”. There’s a $995 asset protection fee, a $488 doc fee & a $185 vehicle etching fee. The asset protection fee is to detail the car, do an oil change, fix whatever is wrong, like brakes, etc. We missed this fine print on the docs, it says part of the doc fee is “adjusting the vehicle”. When we picked up the car we asked Alex what that meant, he said he didn’t know, we pointed out that the asset protection fee is supposed to go towards fixing up the vehicle, why are we being charged for that in the doc fee as well, then all of a sudden he knew what adjusting the vehicle was. It says optional on the vehicle etching on the contract but we were told it was required. It’s to etch the VIN on the windshield in case the car gets stolen off the lot. When we asked Alex why we had to pay for it if it says optional he said it’s so the dealership’s insurance isn’t as expensive, it’s a theft protection thing. Fair enough we thought, since higher dealer insurance costs will lead to higher vehicle prices. That was until we saw online a person can buy a kit & do it themselves for $25. So we paid $185 for something that could be done for $25. That’s obviously not Alex’s fault since he doesn’t set the price but I thought I should mention the fee. Would I buy from Sean again, absolutely, without a doubt. Would I buy from this dealership again, not a chance. Its a shame because we need to trade our other car in & we’d love to work with Sean again. More

The frame for the soft top on my Wrangler (JK) was damaged. Vince Thompson, my service advisor ordered the part, called when they rec'd it and set up an appointment that fit my schedule. The work was damaged. Vince Thompson, my service advisor ordered the part, called when they rec'd it and set up an appointment that fit my schedule. The work was completed even earlier than promised and my top now looks better than new. More

Great service I had several problems that needed to be addressed quickly because I needed my vehicle. I didn't have an appointment and when I arrived at the dealers I had several problems that needed to be addressed quickly because I needed my vehicle. I didn't have an appointment and when I arrived at the dealership 15 minutes before the service dept. opened there were already more than a dozen cars waiting in line. Vince Thompson, my service advisor, said he would see what he could do, but odds are it would take until the next day. What a surprise when I rec'd a call from him that afternoon that my car was ready to go. And, as I had no way to get to the dealership, he even made arrangements for someone to pick me up and drive me there. dennis g. More

Great Service Went in for a routine oil change, but Crystal was amazing at helping me get a recall and an error light tended to at the same time. Also set up for me Went in for a routine oil change, but Crystal was amazing at helping me get a recall and an error light tended to at the same time. Also set up for me to have a loaner vehicle to make sure I wasn't inconvenienced due to the extra time it took to service the extra items. She was very knowledgeable, attentive and courteous. I will come back to this dealership again for service of my vehicle as long as she is taking care of me! More

Real quick, more friendly , smart, intelligent sales person like Sergio and your profits will soar! Great person! Long day thought, but worth the wait, thank you! person like Sergio and your profits will soar! Great person! Long day thought, but worth the wait, thank you! More

Purchase Great experience, best customer service we've ever had a car dealership. Thomas Moore "Internet Sales Manager" went far beyond expected, we couldn't Great experience, best customer service we've ever had a car dealership. Thomas Moore "Internet Sales Manager" went far beyond expected, we couldn't thank him enough for his continued help after the sale was completed. We would highly recommend purchasing a car from this dealership. also a shout out to Alex Sobalvarro for working with us on our trade-in. More

60K Service As usual all work completed within responsible time frame and no complains Vince did a great Job writing up the issues thanks for a job well done As usual all work completed within responsible time frame and no complains Vince did a great Job writing up the issues thanks for a job well done More