Chapman Chrysler Jeep

The services performed were up to my expectations, although it would of been nice to get my rear window defroster fixed at the same time. although it would of been nice to get my rear window defroster fixed at the same time. More

Dominic was my service advisor & he was wonderful. The service department was behind & so it was possible they would not finish fixing my AC in my car in the 4 days thar the loaner was covered under my wa service department was behind & so it was possible they would not finish fixing my AC in my car in the 4 days thar the loaner was covered under my warranty. So he worked his magic & saw I had a recall so not only got my AC fixed but got my recall completed so I had no out of pocket on my loaner. I was very iNM pressed with Dominic's work ethic, knowledge & drive. More

Jason was fantastic. Great customer service, positive , helpful, professional He got my vehicle back in one day. I hope that was his name. Great experience! helpful, professional He got my vehicle back in one day. I hope that was his name. Great experience! More

Great experience Was like buying a car from a friend Great experience Was like buying a car from a friend Very comfortable and pleasant Negotiations were fair and reasonable Thanks again for a wo Great experience Was like buying a car from a friend Very comfortable and pleasant Negotiations were fair and reasonable Thanks again for a wonderful and pleasant time More

I brought my truck in to check the battery. The courtesy shuttle brought me home. The battery was replaced which was under warranty. No problems! shuttle brought me home. The battery was replaced which was under warranty. No problems! More

Purchased an $80,000 car and traded in my previous car as a resident from CA doing a deal in NV. Specifically asked if they do transactions with other states because I never had and didn't want to get screwe a resident from CA doing a deal in NV. Specifically asked if they do transactions with other states because I never had and didn't want to get screwed. EVERYONE I spoke to at Chapman ensured me they were experts been in the business 15-20-30 years and do them all the time and it was simple process. Come to find out Chapman did not divulge all information regarding tax credits with trade ins and how other states accept or DONT accept/acknowledge those tax credits (even though they do these deals all the time out of state). The deal they put together for me looked GREAT on paper BUT actually would cost me an additional $3k out of pocket when I got back home to CA and apparently no one had any idea (keep in mind they have been in the business 10-30 years) even though, they do deals out of state all the time. Stupid thing is $3k wouldnt have killed the deal. Them lying to me and misleading me is where I call xxxxxxxxx. Dont do business with them More

This dealership is an absolute JOKE! If you want to get scammed out of your money, you’re at the right place. My husband and I drove in from California to purchase an $80,000 car from these xxxxxxxx. They scammed out of your money, you’re at the right place. My husband and I drove in from California to purchase an $80,000 car from these xxxxxxxx. They supposedly run out of state deals all the time. Thinking we can we were in good hands, we stupidly moved forward with the deal, only to receive a notice from the DMV stating we now owe an additional $2,629 because the loser in finance screwed up our paperwork. I guess he was too busy showing us pictures and talking about the young chick he left the mother of his children for to actually do his job properly. What an appropriate and professional conversation to have... ANYWAY, my husband called the dealership to ask what the additional amount was and they took ownership of their mistake. But instead of handling the issue properly, the have continuously have ignored my calls for the last 3 weeks. Supposedly the lose my number every time and Tim will call me right back... yeah, won’t be holding my breath. But finally today, we get a response back on my husbands yelp review with some lousy excuse. You’d think an “honorable” and “reliable” dealership would have the xxxxx to actually call back someone who invested in a pretty expensive car. Let alone any car at that! But hey, if you want to get screwed over and then get treated like crap, these idiots are your guys! But hey Tim, if you ever want to do the right thing, Dwight has my number! More

Horrible customer service. Was having issues with my Ecodiesel and service department clearly did not care to help. I was hung up on and when I called back I left voicemail that was never returned. Obv Ecodiesel and service department clearly did not care to help. I was hung up on and when I called back I left voicemail that was never returned. Obviously this dealer has no pride in the products they sell. More

Worse experience with my 2020 hero gladiator service. My battery was dead after one week that I was out of town and the service manager just told me they did me a favor by putting a new battery after 2 days battery was dead after one week that I was out of town and the service manager just told me they did me a favor by putting a new battery after 2 days of running around. Never seen anything like it. I'll never go there for anything whatsoever! More