Chapman Chrysler Jeep

From the time I dropped off my vehicle to the time I picked it up, my experiance was nothing short of great. Virgil greeted me in a very friendly, business like manner and made me feel assurred that my picked it up, my experiance was nothing short of great. Virgil greeted me in a very friendly, business like manner and made me feel assurred that my vehicle would be taken care of in a timely and professional manner. Repair was completed a lot faster than I thought and I was notified by Virgil that my vehicle was ready for pickup.Service department should be commended for their good service; Virgil especially. I look forward to returning; hopefully not too soon. Yours truly, Robert Raiano A very satisfied customer More

Sevice Advisor - very good. Mechanics and ability - good, but questionable. It would appear that the mechanics are probably way overloaded with work for the amount of mechanical staff on hand. I real good, but questionable. It would appear that the mechanics are probably way overloaded with work for the amount of mechanical staff on hand. I realize that it takes time to deal with Chrysler, but the vehicle is under warranty. Should it take 2 weeks and 2 rentals before it canbe completed. Also, I now have a knock when turning the wheel - like maybe something is loose in the steering unit. I intend to review this with with Ben on my next service visit. Thanks. More

The trip to your dealership was a very nice expeerience. Everyone tried so very hard to be friendly and helpful.Virgil in service seems to try so very hard going out of his way to help and be understanding Everyone tried so very hard to be friendly and helpful.Virgil in service seems to try so very hard going out of his way to help and be understanding of the customers needs,he makes it very easy for me to return for service once again. Keep up the good work guys. More

Came in for an oil change at 22K miles. Got a same day appointment no problem and Jeffrey in service did a great job. He also sold me a discount pack for 4 oil changes so he saved me money over the next appointment no problem and Jeffrey in service did a great job. He also sold me a discount pack for 4 oil changes so he saved me money over the next 8 months. Great guy:-) I also had him check for a squeak I was hearing in my front brakes. He had the techs check it and it was just some dust from my last trip to the cabin so no new brake pads required. Thanks for having a great service department! More

again,,another great visit,,they always take care of my needs,,no matter what,,every issue that i have had with my wifes jeep,they have addressed very professionally and rapidly,good communication from ser needs,,no matter what,,every issue that i have had with my wifes jeep,they have addressed very professionally and rapidly,good communication from service writer,,he is a "top notch" writer,,always on top of everything and always updating me on the progress,, More

Virgil was very helpful in solving a problem we had with my daughters car. When another dealership and their service manager (Towbin Dodge)looked at my request they gave me a bunch of incorrect information my daughters car. When another dealership and their service manager (Towbin Dodge)looked at my request they gave me a bunch of incorrect information and sent me on a wild goose chase. I asked around, found Chapman and then Virgil. He took a little extra time and tested the part I was trying to replace and then gave me a workable alternative that would fix the problem. Everything worked out perfect. Great dealership!! Great service!! and Virgil was wonderful!! More

I purchased my second New Jeep since residing in Clark County. I purchased my 2009 Jeep Patriot from Chapman. The entire experience has been one with NO REGRETS. I have been completely satisfied with ever County. I purchased my 2009 Jeep Patriot from Chapman. The entire experience has been one with NO REGRETS. I have been completely satisfied with every aspect, from the initial trade in of my 2002 Jeep Liberty on to the purchase and financing of my new Patriot, to each and every service that I have brought into the dealership. Each experience and time has been a pleasurable one. Accolades to the entire staff at Chapman Jeep in Henderson Auto Mall. Thank you, I will always recommend you to my associates and friends!!!! Glenn Husted More

Went in for squeaks and rattles. Rattles were fixed. Squeak was not - will have to go again. Complimentary car wash was the pits. Couldn't see out of the windows. Didn't receive a call when it was don Squeak was not - will have to go again. Complimentary car wash was the pits. Couldn't see out of the windows. Didn't receive a call when it was done. Called the shuttle to pick us up and when we got back to the dealership, the vehicles was done. More

I have had nothing but problems with this dealership. First of all, every time I go in for an oil change (I have to go to this dealership because of the pre-paid oil changes I purchased with the car, whi First of all, every time I go in for an oil change (I have to go to this dealership because of the pre-paid oil changes I purchased with the car, which I will never do again) the service department tries to get me to spend an additional $1000-$3000 each time by saying I need this replaced, or that fixed... I know that is not the case EVERY time I get an oil change. How could I even afford to keep my car if I needed to spend an additional $1000-$3000 every 3 months? Also, their service people are not nice. The only person that took time to help me was Virgil and that was only because I had to call him about 10 times. The others are rude and short with you. I recently had an oil change done and they did not tell me I needed the air filter changed. A week later my tensioner went out and needed to be replaced. I had my car towed to the dealership and after fixing the tensioner (which was under warranty, so I only paid $100 for the deductible) the service department told me the air filter was in serious need of replacement. I then asked why they didn't tell me this a week ago when my car was in for an oil change, and all they could say is they didn't know why it was overlooked. To top it off, when they put the belt back on, they did it wrong and as I was driving to work a few days later, the belt literally shredded and got wrapped up in the engine. I had to once again call road side assistance to have my car towed back into the dealership. Once there they tried to tell me the belt was bad and needed to be replaced and that I would have to pay for it because the warranty doesn't cover belts. This upset me greatly as their service team had JUST worked on that belt 3 days prior and told me there was nothing wrong with the belt and then all of a sudden it's bad and needs to be replaced. After I threw a fit and wanted to speak with a manager, they called me back and said they decided it wasn't the belt, and that the service department put it on wrong so I wouldn't have to pay to replace it. I felt like the service department put the belt on wrong just so this would happen and I would have to give them even more money. Dealerships have a bad rap and it's these types of situations that confirm how dishonest they really are. This is not the only time I have had a problem with this dealership. About a year ago my car needed some minor work done (hoses, sealers, etc.) and they quoted me around $4000. I took that quote to another repair shop and they quoted me about $500. After I told the dealership about this they called me back about an hour later and said they would do the work for the same amount the other repair shop quoted me. Why couldn't they do the work for this amount in the first place? Why are all of their services marked up 400%? Unless my warranty covers any repairs I may need in the future, I will never use their services again. More

Vince is a person I can trust with all my service needs. I rely on him to let me know what nneds to be done and I know that he will not take advantage of me and recommend something extra that does not need I rely on him to let me know what nneds to be done and I know that he will not take advantage of me and recommend something extra that does not need to be done. He is a special person and I depend on him to keep my Stratus in good working order. More