Chapman Chrysler Jeep

I was very disappointed with the service I got from Jeff Rohloff. My brake light on the dashboard was supposed to get fixed and it never did. Because of all of this, that is why I am so disappointed with th Rohloff. My brake light on the dashboard was supposed to get fixed and it never did. Because of all of this, that is why I am so disappointed with the service the I got from Jeff Rohloff and plan on never using this guy ever again. More

I bought my used Jeep at this dealer and from the salesman (Sonny) to the final paper barrage it was a pleasant experience. When I had questions and needed a repair I talked to Frank. He got me in q salesman (Sonny) to the final paper barrage it was a pleasant experience. When I had questions and needed a repair I talked to Frank. He got me in quickly and repaired quickly. He then throughly explained the repair and seemed happy to do so. I appreciated that He took the time to, without making me feel that I was keeping Him from other work. It was like I was His only customer. I believe in supporting dealers because when I need work done I want it done quickly as possible and done right the first time and dealing with happy employees makes it a better experience. I'll be back. More

Russell at this dealership is the only service department I will deal with in Las Vegas. His customer service and ease of interaction are impeccable. He is a true credit to the organization! He will go out o I will deal with in Las Vegas. His customer service and ease of interaction are impeccable. He is a true credit to the organization! He will go out of his way to deal with the 3rd party warranty company to make sure we are getting the service he expects for his clients. More

When I called the customer service, she was able to give me availability for my car to be serviced. Virgil did what he can to get my car checked and informed me the diagnosis. I am satisfied with the know me availability for my car to be serviced. Virgil did what he can to get my car checked and informed me the diagnosis. I am satisfied with the knowledge of your staff and pleased with the great service. More

It is not what Chapman has done for me. I can't complain here. They have done as much as they can each time. It is about the jeep I own has by far been the worse automoble I have ever owned. By far my most here. They have done as much as they can each time. It is about the jeep I own has by far been the worse automoble I have ever owned. By far my most favorite but a lemon that has left me stuck on the side of the road over the past 5 years. I am very disapointed with all the failures. More

Virgil did a great job of understanding what I needed to get done, letting me know the progress and then ensuring that I was taken home and picked up so that I could return to get the car when it was done. get done, letting me know the progress and then ensuring that I was taken home and picked up so that I could return to get the car when it was done. Dealership found the service agreement and reduced the price without my having to ask! Also, I like the follow up with what needs to be done the next time. Excellent service and dealership - I really like working with Virgil. Also, appreciate the courtesy and great service of Bill and Jesse! More

Called at 9am and said I needed my car back today and he took me right in was out about 2pm very much appreciated as I had a Dalysis treatment to go to at 3 pm and made it! I bought this Liberty In 2000 it' took me right in was out about 2pm very much appreciated as I had a Dalysis treatment to go to at 3 pm and made it! I bought this Liberty In 2000 it's a 2001 and have less than 47,000. miles on it. I have it serviced every 3000 miles and have only had to put brakes, new tire's and alternater on it most the work has been done by your dealership because I like the way I'm treated there! More

outstanding service from this dealership,from MY service writer,,every single time,,would recommend to all of my friends with jeeps,,I call virgil MY service writer because he takes care me like im in his f writer,,every single time,,would recommend to all of my friends with jeeps,,I call virgil MY service writer because he takes care me like im in his family,,very professional,,thanks for everything More

Vince was very understanding and despite being unsure whether my repairs could be completed on time, they were done to my total satisfaction. I would also like to praise the service technician(s) who act whether my repairs could be completed on time, they were done to my total satisfaction. I would also like to praise the service technician(s) who actually worked on my vehicle. I was even more pleased to learn that the one repair that couldn't be carried out at the service of the dealership while I was waiting for it (due to missing parts), could be carried out in my home with the Chapman Chrysler's "mobile service"! What an awesome idea! That one final repair was small enough that it could be done on my car while it was parked in my house's driveway. I didn't have to take time off from work to drive to the dealership - a fantastic idea, a great timesaver! I hope the idea of "mobile service" will catch on and will be expanded to provide even more repair services and maintenance work, because as a customer I find it extremely convenient! Kudos to whoever came up with that idea! More

Vince was good. The other guy in the service booth had was watching a movie on the cpu with loud vulgar language and was spitting in the trash can and used foul language talking with another employee. I was watching a movie on the cpu with loud vulgar language and was spitting in the trash can and used foul language talking with another employee. I did not appreciate the vulgar language used by him and from the movie he was watching. He was spawled out in the booth and was spitting in the trash can with no regard to my presence. He had fully tatooed arms. I guess ill have to find another dealership with more professional staff. Vince was good, but why should i solicit a company with standards like that. I just hope my vehicle was serviced properly. More