Chapman Chrysler Jeep

I am in the Hospitality Business here in Las Vegas and I have to say that Russell White did a great job. No one is in a good mood when their car breaks down during a busy time - but Russell was incredibly have to say that Russell White did a great job. No one is in a good mood when their car breaks down during a busy time - but Russell was incredibly quick, proactive, and kept me constantly updated. These are traits so rare these days. Thank you. More

My service manager was Derrick Goern at Chapman Chrysler Jeep. He was very friendly and asked the proper questions. My car was in and out in a decent amount of time. Also they ran the car through the co Jeep. He was very friendly and asked the proper questions. My car was in and out in a decent amount of time. Also they ran the car through the courtesy wash. I have used their service department before and they have always been tremendous. More

The people are very personable, and the service quick. Everything was explained and our problem fixed, along with having the Jeep oil change. Even got a complimentary car wash! Though we have to drive q Everything was explained and our problem fixed, along with having the Jeep oil change. Even got a complimentary car wash! Though we have to drive quite a ways, it was worth it. I don't understand why the review has to be 250 words or longer if I don't have any more to say. The coffee and snacks are a nice thing to have while we were waiting. More

Although I purchased my vehicle from Chapman with no miles on it, it was a used vehicle due to it being a left over. There was a problem with the factory warrenty as Chapman purchased the vehicle from a miles on it, it was a used vehicle due to it being a left over. There was a problem with the factory warrenty as Chapman purchased the vehicle from another dealership who had closed their doors but not before putting this vehicle under title. I was told at the time of purchase that I would have the balance of the 3 yr/36000 mile warrenty from the time of purchase, however that was not the case. Since the other dealer titled the vehicle into stock it negated what I was told. Frank from the service dept. along with the service mgr. took the time to rectify this problem with Chysler to restore the factory warrenty. Thankyou both for your service to me. More

I am very satisfied with Frank in the service department, I will always ask for him if I have any problems with my car, very professional, knows his field, and trustworthy, Its important that you know who yo I will always ask for him if I have any problems with my car, very professional, knows his field, and trustworthy, Its important that you know who you can trust and who you can take your car to when somthing goes wrong. Thank you Frank More

Vince is the BEST! little disappointed in having to Vince is the BEST! little disappointed in having to pay so much to diagnose a problem that didn't get fixed... I understand you have to pay for a Vince is the BEST! little disappointed in having to pay so much to diagnose a problem that didn't get fixed... I understand you have to pay for a mechnics time but to be charged $110 for a problem that I have to spend $1000 to fix ... which is way beyond my current budget (both the diagnosis and the fix) was a little disappointing... you asked!!! Always will some back ... Vince is always straight up with me... love that! Merry Christmas! Thanks! S More

Twice a year I have to visit the ONLY jeep dealership in Las Vegas due to the less then acceptable parts used in the window regulator of my 2002 liberty. This last time the part only lasted 6 months and I Las Vegas due to the less then acceptable parts used in the window regulator of my 2002 liberty. This last time the part only lasted 6 months and I was expected to pay for it. Apparently this is a Chrysler rule, once a part is replaced for free, and it breaks again, even though it is within the year of being fixed, it is not under warranty. What this says to me is that Chrysler does not stand behind their parts or work. How am I to know that the dealership doesn't put in bad parts, then 6 months later (as happened to me) the part breaks and then the customer (me) has to pay for the work and new part? I am very disappointed in Chrysler. I picked up my Jeep on a Friday, and my fiances car had broke down after dropping me off to pick up the Jeep. As much as I love the new 4 door Wranglers, we bought a new Ford F-150 on Saturday. The service and warranty issues I had over the past 8 years with Chrysler and the fact that Ford did not take any of the bail out money from the government helped me in making my choice. I am sure that i will continue to have issues with the regulator in the rear windows of my Jeep, and will rig them in the "up" position the next time they break as I am tired of driving 45 minutes across town at least twice a year and be told I have to pay for a defect Chrysler is aware of and has been aware of for a long time. In addition to the above issues, when I dropped off the Liberty for the windows to be fixed, I also asked for an oil change. This did not happen. I was promised the Liberty by 11am (was told this in a call at 8am). I didn't get my Liberty until around 2pm... again, with NO oil change. More

Service went beyond my expectations as they took care of a item that they did not have to do to make my car look a great as it runs. Am so thankful I purchased a 3 year service contract on the recommendatio a item that they did not have to do to make my car look a great as it runs. Am so thankful I purchased a 3 year service contract on the recommendation of Mike Strahan. It gives me great comfort knowing I will not face an unexpected huge expense and the service process is simple and efficient. More

Derrick, A few things… 1. I asked for an oil changed Derrick, A few things… 1. I asked for an oil changed using synthetic oil (what I always use)… I believe I got regular oil. 2. Chapman should sup Derrick, A few things… 1. I asked for an oil changed using synthetic oil (what I always use)… I believe I got regular oil. 2. Chapman should supply loaner cars. I should not need to rent a car from Enterprise to get warrantee work done. Otherwise things went well. More

Hello there. I brought my 2005 Jeep Liberty in because my left rear window was in the down position and would not go back up. I told Russell that I had to take my wife to the doctors at 1pm. He said he would left rear window was in the down position and would not go back up. I told Russell that I had to take my wife to the doctors at 1pm. He said he would see what he could do for me. It seemed like no time at all when he said it was all repaired. I told him how much that I appreciated what they did. My hats off to the service dept To all concerned have a very Merry Christmas. More