Chapman Chrysler Jeep

I would just like to thank the Service Advisor, Ben Morris, for going above and beyond for me. I lost an antenna topper (seems silly, but had a very special sentimental meaning for me) at the dealersh Morris, for going above and beyond for me. I lost an antenna topper (seems silly, but had a very special sentimental meaning for me) at the dealership when it went in for repairs. I called Ben Morris and told him he said it probably fell off in the car wash. He not only went to check and called me back (which really meant alot) but he had someone bring it to me. I am sure that is not in his job description or something he wanted to do in his busy day, but he did and it meant alot. For me that is a sign of excellent customer service. Thank you. More

Jeff always assists me with my maintenance. He is extremely polite, courteous and always asks additional service questions. He is extremely helpful. As I am proud to say that my 2009 Patriot is my t extremely polite, courteous and always asks additional service questions. He is extremely helpful. As I am proud to say that my 2009 Patriot is my third Jeep product. As long as I reside in Clark County, and Chapman is in business....they have mine. They have earned it, and they appreciate it. Thank You!!!! Glenn H Henderson, NV More

Oil changed, tires rotated,23 point inspection. I am assuming all was completed ( I wish there was a way you could tell, as the customer is not in the service area at the time the work is being done). P assuming all was completed ( I wish there was a way you could tell, as the customer is not in the service area at the time the work is being done). Price was right. Staff professional & friendly. More

The Service Rep was excellant & very professional, but friendly. We are moving to Green Valley and I've found my auto service center! If you can't find my Rep's name through your records, please ema but friendly. We are moving to Green Valley and I've found my auto service center! If you can't find my Rep's name through your records, please email me & I will get his name, because he was superior. More

I had a rebuilt transmission installed last spring including the case. The cost for that work was about 2X what I could have done at Auto Specialist in Boulder City, or at Henderson Transmission in He including the case. The cost for that work was about 2X what I could have done at Auto Specialist in Boulder City, or at Henderson Transmission in Henderson, of course! The tech had trouble getting the new transmission to shift correctly from the start, (it still has a rough shift at times)the installation took a long time because of the problems the tech was having with the shift delima (several days), which was not a problem for me, just a little frustrating, I had other transportation. My new transmission leaked from the start and continued to do so with 4 or 5 returns to try to fix it. Finally your shop replaced the case (the new case originally installed was ousing fluid) and a new torque converter (a new torque converter was installed initionally) the torque converter wasn't right so it was replaced again. Vince was great but must have had frustration along with me. My objection to this whole deal is that for almost a year I had returns, and now with a new case and torque converter, my warranity will expire in about a month, seems like the warranty should start at the end of the work with the customer's satisfaction that the work is complete and everything is working, not leaking,etc. Please forgive any miss spellings I couldn't find a spell checker on this page. More

Chapman was very helpful when ordering my parts and products and I am very happy with both my brand new Jeep Grand Cherokee and the accessories I've purchased. I would definitely recommend them over ot products and I am very happy with both my brand new Jeep Grand Cherokee and the accessories I've purchased. I would definitely recommend them over other dealerships. Overall, I had a great experience working with Chapman Jeep. More

I just bought my truck 12/23/10. I haven't had it for even 30 days, haven't even put 1000 miles on it. On Sunday the transmission blew. I had it towed in to Chapman. By Monday, which was a holiday, Ko even 30 days, haven't even put 1000 miles on it. On Sunday the transmission blew. I had it towed in to Chapman. By Monday, which was a holiday, Koby (my salesman) had me set up in a loaner car (which I declined), had me ready to go into a rental car on Tuesday, and had me set up in service. Tuesday afternoon I was put into my rental car, as part of the extended warranty I purchased, and Frank assured me everything looked good and the trasmission should be done by Thursday or Friday at the latest. Frank called me on Wednesday afternoon and let me know that the repairs were complete and that I could pick my truck up that afternoon! To say that I was pleasantly surprised by how great your guys took care of me would be an understatement! Thank you guys! More

You can imagine the fear of bringing your can in for a repair, wondering if the repair is still under warranty. Russell made my experience a wonderful one.. Even though the repair was not covered.. THe PR repair, wondering if the repair is still under warranty. Russell made my experience a wonderful one.. Even though the repair was not covered.. THe PRICE WAS RIGHT... Thank you for having a fantastic Service department.. More

Brought my car in w/ a dead battery. Also reported automatic window on drivers side would automatically go down but not up. Left the car. Came and picked it up and was told a new battery had been inst automatic window on drivers side would automatically go down but not up. Left the car. Came and picked it up and was told a new battery had been installed and the window was fixed. The window was not fixed. Told Vince and he said he could have it taken care but all mechanics were at lunch. Couldn't stay for another few hours so hopefully I'll get it fixed at my next oil change. More

I have been coming to Chapman for at least 10 years and most of those years I have worked with Vince Thompson...he is the best...always knows what is needed and why.. prompt on getting the service done etc most of those years I have worked with Vince Thompson...he is the best...always knows what is needed and why.. prompt on getting the service done etc...HE IS THE MAN..that is why I keep coming back to you! the costs are a bit high and therefore am having to do my 30,000 mile check up in stages! guyleen leslie More