Chapman Chrysler Jeep

Russell has always been very upfront and honest with me is refreshing! Even caught stuff I didn't to get the warranty to cover the repair. He has always made sure to get my car done as soon as he can and is refreshing! Even caught stuff I didn't to get the warranty to cover the repair. He has always made sure to get my car done as soon as he can and offers to get me to and from where home to pick up and drop off. :o) More

Well i was given an estimate of 320 dols and they come back with a bill of 997.34. For the same work they estimated me for, nothing more. Do i need to say anymore...their estimate was way off and then onc back with a bill of 997.34. For the same work they estimated me for, nothing more. Do i need to say anymore...their estimate was way off and then once they got you up on the rack they drop the bomb on you. i would have accepted to 600 but 1000 dols jeesh. Won't be coming back no matter how good the service or care is. More

The service to my 300 was great. the only thing that might need help is the waitig room the coffee was cold and the snacks were gone.I was there in the morning time. But my car didnot take long to do.An might need help is the waitig room the coffee was cold and the snacks were gone.I was there in the morning time. But my car didnot take long to do.And I miss the weekend car wash you use to have. Hope you bring it back. More

I had two issues with my Jeep a 2008 Jeep Rubicon The first issue, is that the Jeep exhibited a HotOil Light while trying to go up a hill. Derrick and Russel gave me an Owner's Manual Addendum that expl first issue, is that the Jeep exhibited a HotOil Light while trying to go up a hill. Derrick and Russel gave me an Owner's Manual Addendum that explained the problem then provided a solution. They took the problem seriously and moved ahead on the solution which was to provide a secondary cooler to the transmission. I have not had the HotOil light reappear. The second issue is the use of the vehicle off road. In sand, soft earth, and gravel the vehicle "Chatters" as I accelerate that is the entire vehicle shudders and the tire track have wavy bumps in them. Derrick and Russel did research and found a update to the computer to allow me to turn off ESP and ABS while off roading and then turn it back on after re-entering the public roads. They took my concerns and converted them into solutions that made my experience with this dealership outstanding. At this point even if a closer dealership to me were to open I would make the 30mile trip to Chapman Jeep Chrysler at Auto Show Mall Great Dealership and Service department. Thank you for the opportunity to tell you why Richard Culmone 2008 Jeep Rubicon More

I had a cooling system problem on the way up to Las Vegas to visit friends on Tuesday, Feb 8th. Since our friend has a PT Cruiser, he knew Chapman would be a good source for service. We called about 11:00a to visit friends on Tuesday, Feb 8th. Since our friend has a PT Cruiser, he knew Chapman would be a good source for service. We called about 11:00am and were told to have the vehicle there at 1:30pm. We were there. Your Service Adviser, Russell, reviewed our current problem and listened every carefully to all the details. (The details included that Superstition Chrysler in Mesa, AZ had the van for 3 days the week before trying to solve the same problem.) He suspected we had a bad thermostat but would have to confirm it in the garage. He wrote up our order and explained the minimum cost and how it would apply. We asked when the van would be worked on. He said her would try to get it in before the end of the day. As soon as he knew anything, he would call. About 4:30pm on the same day he called back to confirm that the problem was the engine thermostat. He expected it to be ready for pickup before noon on Wed. He called at 8:30am on Wed to tell us the van was ready to be picked up. Excellent!! Our whole experience, with your service dept and the folks at Enterprise, could not have been better. More

I would definitely recommend your dealership. I was very impressed about the friendliness, and organization process of your service department. Everything from the time I made the appointment and throughou impressed about the friendliness, and organization process of your service department. Everything from the time I made the appointment and throughout the service of my car including check in of my car with Frank, and his follow up. Thank you again. More

Service Advisor was friendly and very knowledgeable. I am extremely pleased with his service. Before moving here to Las Vegas I had my vehicle serviced in Phoenix, az. Quality of serevice is superior here in extremely pleased with his service. Before moving here to Las Vegas I had my vehicle serviced in Phoenix, az. Quality of serevice is superior here in Las vegas when compared to Az. I also like the $35 enterprise rental option. More

service good and friendly price quote a little high for front , brake replacement to include rotors and pads. oil change price really good and free wash of the vehicle was a nice gift. the dealership front , brake replacement to include rotors and pads. oil change price really good and free wash of the vehicle was a nice gift. the dealership has provided excellent attention to detail of our needs. Derrick , the service manage, has been very cordial and attentive to us. More

Took my Chrysler in for an oil change and in the overall check up the service rep found a brake bulb out. Fortunately, I asked about the bulb and if it was under warranty and Russ checked and it was still check up the service rep found a brake bulb out. Fortunately, I asked about the bulb and if it was under warranty and Russ checked and it was still under warranty. This extra check saved me paying for an item that was still under warranty. Thank you for having such dedicated personnel. More

The MyGIG radio in my Jeep needed to be replaced and the Tech said he couldn't backup the info on the old radio. I wanted my address book and saved trails so Vince had the Tech reinstall my old radio. I got Tech said he couldn't backup the info on the old radio. I wanted my address book and saved trails so Vince had the Tech reinstall my old radio. I got my address book entries from the radio manually and returned the Jeep so the new radio could be reinstalled. While I was at the dealership I was able to contact Daniel Miller at Harman and he gave me instruction how to put the radio into "ENGINEERING MODE" and backup the SAVED TRAILS, TRIPS, RECENT DESTINATIONS and FAVORITE PLACE. Vince had the Tech put the old radio back in again so we could backup this info from the old radio. Once we got the backup, the Tech put the new radio back in the vehicle and upload the info to the new radio. We weren't able to get all the info from my old radio, but Vince went above and beyond to help me with this issue. I also believe the experience and knowledge your Tech gained from this will benefit other Chapman customers in the future. Your Techs now know how to put MyGIG radios into "ENGINEERING MODE" and transfer more of a customers data to their new radio. Appreciatively, Brian Scura... More