Chapman Chrysler Jeep

Virgil's crew found some potential dangers with my battery and cable and fixed it for me. I would have never known the problem was there if they hadn't found it. I also had a brake light out and had battery and cable and fixed it for me. I would have never known the problem was there if they hadn't found it. I also had a brake light out and hadn't realized it. Might have gotten a ticket. Thank you. Jan More

Mr. White is an excellent Service Advisor. He is a knowledgable, polite, honest, reasonable, friendly person who works for a car dealer, services that I have'nt met before. For the "price" rate. I knowledgable, polite, honest, reasonable, friendly person who works for a car dealer, services that I have'nt met before. For the "price" rate. I really not know exactly, because I use my service insurance from Chryler. I only pay $100 deduction for each visit with a major fixing/replacement. Waiting facility is great, with internet PC. More

I went in for an Express oil change & it was anything but express. I came in on time for my appointment & waited about 5 minutes for a service person to check me in. I went to the waiting room & saw that but express. I came in on time for my appointment & waited about 5 minutes for a service person to check me in. I went to the waiting room & saw that my car sat in the area for over 40 minutes without being touched. When I found someone , he went to the service booth & said it was going in soon & would be fast, well that was quick , (took about 15 minutes).... did they do a good complete job in 15 minutes????? Someone then came in the waiting room & told me I had a nail in my tire & gave me the keys.... they were the wrong keys & it was not my car, My car was not done yet. When they pulled my car around front, it was in for an express oil change for just over 1 hour.... and by the way , the normal car wash they typically do after service was not done, but I did not want to wait any longer. Larry Strumwasser tpsfoto@aol.com 516 318 6366 More

The best part: It was on the house due to length of time to do a express service. The bad is a Jeep dealer did not have a oil filter for a stock replacement engine for my Jeep, did not perform a complete se to do a express service. The bad is a Jeep dealer did not have a oil filter for a stock replacement engine for my Jeep, did not perform a complete service in my opinion, no fluids were check such as the transmission, brake fluids ect. In fact I requested the fluid be check for my clutch or that would have been ignored as well. I can only hope my next visit for a service will go a lot smoother and a complete service will be done. More

Vince was very nice and helpful. didn't try to oversell me on something I didn't need which I appreciated. My car feels like it is running smoother and that makes me feel safer so Thank You Vince. Over me on something I didn't need which I appreciated. My car feels like it is running smoother and that makes me feel safer so Thank You Vince. Overall Experience is "goodk" and not good or great because the price brought it down and and that is because I had to travel from the West side of town to have my Chrysler car serviced (25 min drive - 1 way) and time is money which effects the overall price that I have to consider. I know it wasn't your fault the economy made you have to close the dealer ship over at 215 but if there is any way to have some kind of service available to the West side people some day that would be helpful. More

During a tire rotation, the center cap of my wheel was broken. I was told it would be replaced after I find one and bring back the receipt. I was not very happy with that answer. I understand mistakes broken. I was told it would be replaced after I find one and bring back the receipt. I was not very happy with that answer. I understand mistakes happen. Also, why should I have to suggest that the center cap of my spare be used in place of the broken one, and why do I need to call around to find one? I would have gladly told you where I purchased my tires and wheels. More

my Detail of my van was horrible they left my van stained and with chemicals and my polarization of my window film was eating by what ever chemical it was use to clean my van. was well the van was there sinc and with chemicals and my polarization of my window film was eating by what ever chemical it was use to clean my van. was well the van was there since monday late night to wednesday 2:30pm . the only great thing was the service Vince gave to me... he is a very good customer service provider.. if you ask me you should give him a raise . he will the only reasn that i might take my van there again and im still debating it. More

For friendliness, it was borderd on good to ok and this is why - Although the service center does not technically open until 7:00, there were employees present and it would have been nice to get a greeting is why - Although the service center does not technically open until 7:00, there were employees present and it would have been nice to get a greeting prior to the opening time - if only a smile rather than heads down as though purposely avoiding you. The accountability was nice, I had back windows repaired (goodwill mind you) for like the 5th time and the tech who removed the tape that was holding up my window tore some of existing tint, kind a bummer but I was advised. If not for the age of the vehicle, I may have really been upset seeing as thought the back window regulators have been an on going battle. Pricing, as we know from a dealership is more expensive, BUT you also get the quick turn around - so I rated this good considering the value of time to offset the high prices. Vince was very pleasant to work with and called me quickly with the diagnostics and again when vehicle was completed and ready for pick up. More

You have a very professional person there in Frank. He actually listens and understands the problems that you are having with you vehicle. There is not very many dealers that do that. It was a pleasure de actually listens and understands the problems that you are having with you vehicle. There is not very many dealers that do that. It was a pleasure dealing with him. I had purchased my Jeep at another dealer but have come to Chapman ever since. I am retired and the courtesy that I get when I bring my Jeep in for service is great. THANKS MUCH More

I thought the price was a bit steep for the services performed. The 30,000 mile complete check-up was over $1,000.00. For the services performed,I felt the price was way overpriced. That's why I only el performed. The 30,000 mile complete check-up was over $1,000.00. For the services performed,I felt the price was way overpriced. That's why I only elected to do less work than the whole 30,000mile check-up. More