Chapman Chrysler Jeep

We send units for diag and estimates and have received great service in a very timely matter which is important for us, from your service writers Russell and Anthony. great service in a very timely matter which is important for us, from your service writers Russell and Anthony. More

Overall it was a good experience. They were able to get my car in on short notice and fix it. One thing I was not told about was the warranty on the work performed? How long do you warrant your work? my car in on short notice and fix it. One thing I was not told about was the warranty on the work performed? How long do you warrant your work? Also I was not pleased to find empty water bottles on the seat and floor of my car. This was totally unacceptable. It makes you wonder if they left that what kind of quality work was performed. I can be contacted at 706-315-0921. James Peddy More

Your staff is always professional in their dealings with me. Prices could be a little better. Great experience and you have good coffee and donuts. me. Prices could be a little better. Great experience and you have good coffee and donuts. More

Russell has an excellent customer service,very friendly and knowledgeable, ready to explain all questions asked. Prices too high,on top of the labor I had to pay shop fee for brake pads change??! Whoever d and knowledgeable, ready to explain all questions asked. Prices too high,on top of the labor I had to pay shop fee for brake pads change??! Whoever does the oil changes,they need to pay more attention to put everything back together the way it was ,so I don't end up with oil all over my driveway again!! More

This was my first and last trip to Chapman. I took the vehicle in because of trouble with my air conditioner. Immediately, the service rep tried to upsell me on an alignment. I'm not against an alignmen vehicle in because of trouble with my air conditioner. Immediately, the service rep tried to upsell me on an alignment. I'm not against an alignment, but let's address the reason I brought the car in first. I was told that they would diagnose the problem and give me a call. I had to call the dealership 3 times to find out what was going on. It turns out the reason they were taking so long is they were diagnosing every issue that was wrong with the vehicle. My expectation was that I would take the car in, they would fix the AC, and I would be on my way. Instead, they took so long trying to diagnose other problems, I was told I'd have to come back at another time to fix the AC. I'm very dissapointed in this process. I feel like the dealership focused on trying to upsell me on other repairs and services rather than adress the primary reason I brought the vehicle in for repairs in the first place. When I went to pick up the vehicle, my service rep had left for the day. I was told another rep could check me out and explain the issues they discovered. I waited at least 15 minutes while he was on a personal phone call (talking about his fishing experience) and I was standing right in front of him. By the time he got off the phone,there was a line of people waiting and he didn't have time to properly explain things to me. I also never received a follow-up call from my service rep the next day to explain the results and see if I wanted to schedule a follow-up appointment. Isn't that basic customer service? I took my Jeep Grand Cherokee to an independent repair shop for a second opinion. They diagnosed the same problem with my AC as Chapman, but at a better price. They also reviewed the list of other repairs. They told me that the engine fan motor didn't need to be replaced, there was a simple repair that would fix the problem. They did the work, and I'm completely satisfied with the results. In summary, I have zero confidence in Chapman Chrysler Jeep. From the start, they went into upsell mode with terrible follow-through on my original problem. I will not be recommending this dealership to anyone who drives a Jeep and needs repairs. More

I love Chapman Jeep. Sometimes the price is a bit high, but otherwise, I love the service dept. Also, you might consider removing shop supplies from the bill. It's just another way to add 10% to the bi but otherwise, I love the service dept. Also, you might consider removing shop supplies from the bill. It's just another way to add 10% to the bill and that annoys the customer--and it doesn't really have any importance--it's just an add on and customers know it. More

Went in for repairs skepticle about getting fair and honest treatment from any dealership service dept. The issue i had had with my vehicle was troubling and dangerous in traffic, so no matter what it n honest treatment from any dealership service dept. The issue i had had with my vehicle was troubling and dangerous in traffic, so no matter what it needed to get resolved without question. Recieved courtious and interactive communications from Vince Thompson with complete discriptions of my weeklong ongoing problem. I feel that Chapman's service department went above and beyond with assisting me with this very difficult to diagnose problem. More

It's obvious this dealership is focused on sqeezing every dollar out of every visit by there customers and not about customer service. I also think that requiring a minimum length to this review is ridiculo dollar out of every visit by there customers and not about customer service. I also think that requiring a minimum length to this review is ridiculous. Not only does this dealership cost me money, it costs me time when I should be making money. My check engine light came on for an oil related issue after an oil change at the dealership. They initially wanted to charge me $110 diagnostic. I took into Auto Zone and got that for free. They only agreed to look at it when it appeared to be their fault and then talked me into a "software update" when they couldn't find anything wrong. The update didn't fix the problem. Turns out it was the oil sending unit. Not sure why that wasn't looked at the first time. They wanted $300 plus to fix when the part is $22 outside the dealer and a half hour worth of work. They've lost my business and I will complain to Corporate as well. Is that long enough so i can submit now? More

Jeff Rohloff was great as always! I had a k-13 recall, oil change and an Axle differential fluid service and it all was done in under 2 hours:-) My car came back with a great exterior washing (it neede oil change and an Axle differential fluid service and it all was done in under 2 hours:-) My car came back with a great exterior washing (it needed it) and Jeff and James took the time to check my brake pads too to let me know I had a rear brake pad service coming up in the next few month based on my mileage. Awesome! My Unlimited Sahara will last longer than the lifetime warranty I bought (if that is even possible)! Chapman Jeep Service Department is very well represented by Jeff. He is always extremely professional, responsive, takes the time to help me understand my vehicles needs and he is always FAST. And because of him, we won't go anywhere else! Thanks again Chapman Jeep Team. We will see you in a few months! Best Kerri Fitzgerald President Triskele Hotel Development Advisors, LLC Henderson, NV More

Service done was on squeaking noise, possible brakes. The assessment was dead on. The repair was expedited and was completed as promised. Very satisfied with customer service from the start to the end. I w assessment was dead on. The repair was expedited and was completed as promised. Very satisfied with customer service from the start to the end. I will be returning for future repairs for my vehicle as well as recommending this service dealership. Thank you. Fel Caberto. More