Chapman Chrysler Jeep

everything was fine.I have used Chapman now for a couple of years and it's always been up to standards. This time was no exception, Russel was friendly and efficient. I thought all the work they were doing of years and it's always been up to standards. This time was no exception, Russel was friendly and efficient. I thought all the work they were doing would take until the next day but they finish the same day. More

I had my Jeep Patriot serviced with an oil change. After it was done I happened to look over the paperwork and noticed items FAILED. The air filter was one item that failed, why wouldn't you tell the cust it was done I happened to look over the paperwork and noticed items FAILED. The air filter was one item that failed, why wouldn't you tell the customer at the time he is checking it that it needs to be replaced. That would be to simple to do this when he had it apart ? I'm glad I noticed this on the paperwork, so I could at least do it myself. It was really nasty and for your mechanic to put it back in that nasty is pretty lazy. Sorry I take my vehicle to get it serviced at the dealership because I trust their quality of work, well I lost alot of trust after that visit. Just my opinion.. More

I was very surprised that it took 1 1/2 hour at the dealership for and express service on my car, I guess this is why I go to a independent lube company rather than the dealer. I was there when your se dealership for and express service on my car, I guess this is why I go to a independent lube company rather than the dealer. I was there when your service dept opened at 7:00am and I was first in line and I finally left at 8:30am, Maybe you should change the name from express service to it could be a while service. More

Had had to pay for a repair that we feel should have been fixed in last time we brought the car in. The required repairs and parts in were in the same area which was repaired last time. This should have been fixed in last time we brought the car in. The required repairs and parts in were in the same area which was repaired last time. This should have been checked and diagnosed and repaired (or suggested). Very disappointing. More

Chapman Jeep has been very helpful with servicing my Jeep. Not to mention how much time and effort they put into sponsoring the Desert Wranglers Jeep club and giving the members of the club great saving Jeep. Not to mention how much time and effort they put into sponsoring the Desert Wranglers Jeep club and giving the members of the club great savings on service. Very happy with the quality of work and customer service from Chapman Jeep More

we bought our jeep to tow behind our motorhome. every time we tow for more than 1 1/2 to 2 hours the battery go dead. i have had it checked a few times there and still goes dead too soon. I am Very disap time we tow for more than 1 1/2 to 2 hours the battery go dead. i have had it checked a few times there and still goes dead too soon. I am Very disappointed. its hard to jump start when behind my motorhome. I was told the battery should last 6-8 hours in tow. More

I take the jeep in for service on a regular basis. Vince Thompson is always friendly and helpful with the issues surrounding the jeep. I appreciate his kind nature and his professionalism. He always tries Thompson is always friendly and helpful with the issues surrounding the jeep. I appreciate his kind nature and his professionalism. He always tries to take care of any problems that are happening with the vehicle. I will never go to any other place to service my vehicle except for Chapman. I haven't dealt with any of the other employees, but Vince sure makes that place a nice place to visit for the service of the jeep. Thanks! Tony More

I moved from another state and left a service technician that I trusted. Ben made me feel confident that Chapman Jeep had a great staff and service department. So far, he has not fail us yet! We hope Ben that I trusted. Ben made me feel confident that Chapman Jeep had a great staff and service department. So far, he has not fail us yet! We hope Ben and Derrick are recognized for their efforts. More

I purchased my PT Cruiser from this dealership. I have always been satisfied with the quality of service. I will continue to have all my cars service needs done at this location. When calling in I have be always been satisfied with the quality of service. I will continue to have all my cars service needs done at this location. When calling in I have been been helped by the nicest person named Ashley. She does not take a lot of time to find my information and is always so pleasant. More

First allow me say Ben is very professional and helpful. My issue is with Chrysler and it's price points for service and parts. I had a motor go out on a window in my car that is rarly used. The cost to rep My issue is with Chrysler and it's price points for service and parts. I had a motor go out on a window in my car that is rarly used. The cost to repair $492.00, when clearly this is a manufacturing defect, regardless of the age of my car. My hood no longer will remain open, I did not have this repair done, which would have cost me another 100 dollars. Clearly another design defect. How many times does the average customer open the hood, compared to the drivers door?.I would expect to be replacing my drivers side car door. These are issues that should be discussed with the decision makings. My feedback I know is not profound, but it will be when I choose where to spend my next forty thousand dollars. Thank you... More