Chapman Chrysler Jeep

Customer Service not so great this visit and my steering wheel had grease or something to that nature on it... so the balck grease got on my hands, then on my clothes because I did not expect grease on my s wheel had grease or something to that nature on it... so the balck grease got on my hands, then on my clothes because I did not expect grease on my steering wheel. More

Went to the Dealership website and reveiwed the options selected the Plan B service and the Hemi tune up. I spoke with a service rep and informed him of what I wanted and he said he was not familiar with selected the Plan B service and the Hemi tune up. I spoke with a service rep and informed him of what I wanted and he said he was not familiar with the Hemi tune up at $175.00 but if it was on the website, he would honor it. I then spoke with a young lady to schedule an appointment. I told her about the website offer and she told me she would look it up and then call me. She did call me and said that she did see the offer and she would notate it on my worksheet. With this confirmation, I took my 2006 Jeep Grand Cherokee to Chapman Jeep. I was then called during the day and told that it was not fully explained in the website but, to get the Hemi tune up at $175.00 I would have to get they more expensive plan. I explained that I was not told this by the two individuals at Chapman Jeep and that apparantly they too thought this was a promotion of some kind. I think Chapman Jeep should have honored what was on the website and confirmed by their employees. I am a 70yr old senior citizen who had to make an effort to get my vehicle to Chapman jeep by 5am so that I could go and do volunteer work at a Food Bank for those in need by 6am. I am not sure you will read this entire complaint but if you do I would appreciate a call at 702 438-4221. Thank you More

I took my Jeep Wrangler X in to be checked for an oil leak from the engine. Vince was very friendly and eager to help. He set the appointment,and my Jeep was fixed the next day!! leak from the engine. Vince was very friendly and eager to help. He set the appointment,and my Jeep was fixed the next day!! More

Vince was great as always. He got my car out ahead of schedule and work and explanation was excellent. I wish I never used other service stations. schedule and work and explanation was excellent. I wish I never used other service stations. More

Very nice he helped me get in and out as fast as he could! I appreciate his service! I had just finished having a dialysis treatment as was very tired! could! I appreciate his service! I had just finished having a dialysis treatment as was very tired! More

Russell is just great he is very good and reliable. We appricate him, he make you guys look good. He is always helpful and try's very hard to make things right! appricate him, he make you guys look good. He is always helpful and try's very hard to make things right! More

There were several issues with my car and Russell kept me updated on issues, pricing, timeline, etc. The only thing that was missing was a loaner car. I'm in sales, and it was tough not having a car for over updated on issues, pricing, timeline, etc. The only thing that was missing was a loaner car. I'm in sales, and it was tough not having a car for over two days. More

I would recommend this dealership to people if I could guarantee they would be working with Vince Thompson as their service advisor. I worked with Vince on June 30th, 2011 If I had been writing this d guarantee they would be working with Vince Thompson as their service advisor. I worked with Vince on June 30th, 2011 If I had been writing this dealer rater after my fist experience in January 2011 with Chrysler Chapman jeep I think it would go a little differently. I had my 2003 Dodge Ram 1500 5.7L HEMI serviced in January 2011 for an oil change and a smog check. My service advisor for that was Ben Morris. I’m not sure if I caught him on a bad day but his customer service was sub-par. After dropping my truck off at the end of the day 1/3/11 and not hearing back from Ben on 1/4/11 by 4:30 I called to follow up. I was told my truck had been checked and I was given a long list of services that were recommended. After asking which of the services were in need of immediate attention I was told something along the lines of "its hard to know which of these issues need to be fixed right away before they cause more damage to your car." So not getting any help from the "professional" and not having over $2,200 available to fix all the things listed I elected to replace the items I assumed to need fixing right away, Power steering hose ($105) and auto transmission fluid exchange ($216). I decided that the spark plug replacement ($333) which is a high quote (you can buy Mopar 16 pk plugs online for $144), induction system service ($199), and rear differential pinion seal ($199) could wait or be done at a 3rd party shop for less. Had the pinion seal done at a great shop called Qualified Automotive on Charleston and Builders ave for ($135) and waited on my spark plugs as I wasn’t having any mis-fires. While at the shop I had told Ben that I had a right turn signal out and license plate bulb out. I had purchased bulbs a few weeks before from Kragen Auto to change myself but at the time I didn’t have a truck or star screwdriver. I had asked Ben if while they were fixing the hose and fluid exchange they could take these bulbs and change out the old ones. He said he would have to charge $35 per bulb. Jiffylube had done this for me previously for free so I assumed it was an easy fix but I declined and ended up buying a star screwdriver and doing it myself. I get emails from Chrysler on specials a lot and recently got one for a truck tune up which included a spark plug change for $149. I knew I would have an extra charge because of my trucks Hemi (16 instead of 8 plugs) but I figured I would give them one more shot with a different advisor. I had requested Vince and scheduled an appointment for 7am. I brought my truck in the afternoon before and told Vince what I needed done, plugs and oil change. I showed him the coupon for $149 and was told he couldn’t do it for that price but it would be closer to $350. I mentioned that in January I was quoted $333 and I didn’t see how even without the coupon it would be more than that price. I asked it he could do anything to bring the price down. He took my coupon and talked to the supervisor and he was able to get me a price of $270 parts and labor. So I got the plugs and an oil change for just over $300 inc tax. He told me to come back the next day at the same time to pick up my truck. The next day he called me and said they were a little behind and to pick up at 6pm. It was nice getting a proactive call from Chrysler compared to my first experience of having to call myself and finding my truck already done. Vince told me some of the things they suggested to get fixed (back brake pads and rear diff fluid change). While I didn’t have the money to get these items fixed at least he gave me a rough time frame of how much time I have left. Most people don’t know what read diff fluid does or what it means to have 5mm or 2mm left on your brake pads. Vince explained what those things are and I appreciated that service. I guess in summary, if the face of your business is the person dealing with customers directly it's good to have people up front who have decent customer service skills. Most people already have a skeptical feeling about car dealerships in general. In a recession you don’t know peoples situations. Having someone who goes the extra mile to explain things to you and make you feel like a human and not just a dollar sign is very refreshing. In the end I’m not sure Chapman Chrysler Jeep really is the best option from a pricing standpoint but I can say that if you use their services I highly recommend Vince Thompson as an service advisor. Not to say the other ones are bad but I think maybe I had experienced one that saw me as a dollar sign and not a customer back in January. Cade More

I started going here after I had more than 1 horrible experiences at Towbin Dodge and I must say, I couldn't be happier. Virgil and Ben are very nice and helpful. They have always been very fair and experiences at Towbin Dodge and I must say, I couldn't be happier. Virgil and Ben are very nice and helpful. They have always been very fair and not xx'd me about un-needed services. My overall opinion is that you have a great service department. More

On 6/28 I first called your service dept. to ask why my On 6/28 I first called your service dept. to ask why my Chrysler 300 would not move out of park. Virgil answered the question. He could not have be On 6/28 I first called your service dept. to ask why my Chrysler 300 would not move out of park. Virgil answered the question. He could not have been more helpful. I was very pleased how he (Virgil)helped when I brought my car to the dealership. He was honest, detailed and very confident in that the shift lever could be fixed in a very short time. Later in the AM he called and said the part and service would be ($389.00)dollars but he was going to ask your district mgr. of Chrysler Corp. if there would be any help on this service. A short time later he called back and said if I would pay a co-pay it would be $100.00 total. This was beyond the call of duty I thought and was very pleased needless to say. My 2006 300C has only 37000 miles on it + or -. At the same time I ask if he could fit in an oil change etc. no problem he said. Why you ask was I (a happy camper). I just told you why. Service writers as Virgil are an asset to your dealership Derrick. By the way one of your service writers are not so up and up as Virgil. In fact one I will not allow to help me ever again.. You only lie and stretch the truth to me one time. This particular service writer I'm speaking about will upsell customers in a heart beat.I know that is your business to write orders but do not treat customers like their all idiots. Derrick thanks for asking about my experience at your dealership. Before I retired I had a business and am aware that it is as important to have positive reviews as it is to have (honest) negative reviews. More