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Chapman Chrysler Jeep
Henderson, NV
844 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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844 Reviews of Chapman Chrysler Jeep
November 05, 2014
Excellent Anytime I have taken my Jeep for service big or small, I am always happy with the service. Mr. Ennis and staff are great to work with and I'm always Anytime I have taken my Jeep for service big or small, I am always happy with the service. Mr. Ennis and staff are great to work with and I'm always given excellent service. More
by king_ston
Employees Worked With
Lawrence Ennis
November 05, 2014
recalls, scheduled service Roy is my service writer, he took care of all of my concerns. I will refer friends and family members to Roy at Chapman , Henderson, NV. Nate Musl Roy is my service writer, he took care of all of my concerns. I will refer friends and family members to Roy at Chapman , Henderson, NV. Nate Musliner Prominent Realty Group nmusliner@gmail.com More
by nate.musliner
Employees Worked With
Roy Rodriguez
November 05, 2014
Service advisor is great but repair was poor at best. Vince Thompson at Chapman Chrysler Jeep is always very attentive, responsive and explains everything from start to finish. Had Town and Country van i Vince Thompson at Chapman Chrysler Jeep is always very attentive, responsive and explains everything from start to finish. Had Town and Country van in for repairs, ended up putting in a rebuilt transmission. Three days later had big oil puddle in driveway. Chapman failed to put transmission seal in or check for leaks after repair and then after this the daytime running lights are intermittent. NOT happy at all with the service itself. Vince is great though! More
by ndkota
Employees Worked With
Vince
October 27, 2014
Service and Repair Vince Thompson at Chapan Chrysler Jeep is always very attentive, responsive and explains everything from start to finish. The care and attention that Vince Thompson at Chapan Chrysler Jeep is always very attentive, responsive and explains everything from start to finish. The care and attention that I get from the team at Chapman is always top notch. I love my Crossfire and want to keep it in great condition. Thanks guys! More
by bethjduke
Employees Worked With
Vince Thompson
October 26, 2014
poor customer service I have written Doug Betts senior vice president, to say how unhappy I was with the service I received on my last visit to the service dept. I wanted I have written Doug Betts senior vice president, to say how unhappy I was with the service I received on my last visit to the service dept. I wanted to have an oil change which I had previously purchased, a smog check and check engine light. When we purchased the car we also bought a life time bumper to bumper warranty. On this visit I told the tech that I was pretty sure that the engine light had something to do with the battery, as this had happened before. I had purchased a new battery several years ago from Chapman. The last time the diagnostic fee was taken care of under my warranty. This time they charged me 65.00. In reality I had a smog, something they called drive cycles and a diagnostic fee, totaling 170.06. I really felt they took advantage of me as I am a woman. Asked why I was being charged a diagnostic fee this time when they put internal on it before, the answer was" because we can't keep doing this." Personaly I feel like they took advantage of me. Frankly I have always gone to the dealership, even though it is more expensive. because I didn't think they would take advantage of me and my car would receive the best care. Thank you, Sharron Bezanson, gbezanson@aol.com More
by gbezanson
Employees Worked With
Roy Rodrizuez, Derrick
October 12, 2014
Reservations? What's a stinking reservation? Unsatisfactory. I don't understand the thought of offering reservation times then not honoring those times. We made a reservation for a simple oil cha Unsatisfactory. I don't understand the thought of offering reservation times then not honoring those times. We made a reservation for a simple oil change service. When we arrived at the deanship, it turned out it was only first come first serve; reservations didn't mean squat. Plus I am still waiting for the call for recall service. More
by landersonii
Employees Worked With
I dont know
October 07, 2014
Repeat customer Over the years, we have purchased four Jeeps from Chapman. The customer service is excellent--and what keeps us coming back again and again. Abbie Over the years, we have purchased four Jeeps from Chapman. The customer service is excellent--and what keeps us coming back again and again. Abbie More
by EPAB
Employees Worked With
T.J. and Sonny
October 05, 2014
Happy to Say Service is Improving! We have a Dodge and a Jeep. Our first couple visits to this service department were marginal, but as we have now had a recurring relationship with Ad We have a Dodge and a Jeep. Our first couple visits to this service department were marginal, but as we have now had a recurring relationship with Advisor Vince Thompson, things are looking up! We have only been in for oil changes and a transfer case (warranty), but recent Recalls have had us visiting this summer (Jeep evidently can't get these recall parts manufactured very quickly). Vince is knowledgeable, prompt, pleasant to deal with. Thank you for making customer care a priority, Vince! More
by tracy.bales.1
Employees Worked With
Vince Thompson
September 29, 2014
Drove off the lot with what I wanted, after 3-4 hours. Found what I wanted right away, as we already had contacted Scot Harris (internet sales) through the website. Got there, and there was no hassle ge Found what I wanted right away, as we already had contacted Scot Harris (internet sales) through the website. Got there, and there was no hassle getting to test drive the vehicle. We started negotiations quickly and settled on a price in a reasonable amount of time. THEN, we waited. Waiting for the financing dept, I wanted to leave. We were there over lunch and started to get hungry. It took a very long time to get in to sign all the papers. Once we did, I felt tricked into the Lifetime package. It wasn't broken down, so there were options I didn't necessarily want the seemed all grouped together. I wasn't until I saw the breakdown sheet that I understood we could drop some options and save about $1,000. This felt a little shady and had I not bought a new car in the past I probably wouldn't have caught it. More
by joni.grunewald
Employees Worked With
Scot Harris
September 27, 2014
Service/Warranty Department Our Service Advisor was Roy Roderiques. His PR skills are excellent, and we will request him the next time we need service - we had a problem with a Our Service Advisor was Roy Roderiques. His PR skills are excellent, and we will request him the next time we need service - we had a problem with a 2010 Jeep Wrangler that required extended warranty work. He kept us well informed, and as all previous service advisors we have dealt with, informed us of recommended maintenance that should be done according to mileage, Parts were ordered, and the Jeep was repaired in a timely manner. Regarding your shuttle service, that was unsatisfactory. There were 4 people needing rides between Boulder City and Summerlin. Chapman refused to allow a second shuttle. The elderly gentleman from Summerlin was first on/last off. More
by 2491MTS
Employees Worked With
Roy Roderiques
