Chapman Chrysler Jeep

DO NOT BUY A CAR FROM THIS DEALERSHIP!! CUSTOMER SERVICE AT CHAPMAN JEEP IS EXTREMELY POOR! I bought a brand new jeep from Chapman Jeep in Henderson in May, 2014. I made arrangements to pur CUSTOMER SERVICE AT CHAPMAN JEEP IS EXTREMELY POOR! I bought a brand new jeep from Chapman Jeep in Henderson in May, 2014. I made arrangements to purchase on Friday afternoon at 3:00. When asked if there is a shuttle available, my salesperson said not to worry. He would come pick me up. After waiting and waiting, he picked me up 90 minutes late and did not apologize. “My previous customer at 1:00 ran long with financing.” My jeep was at another location off site and I had to go and pick it up and drive it to the dealership. My jeep was missing the items I wanted on it. However, my salesperson did not point any of these out to me. Instead, he let me discover them all on my own. I should not have bought this jeep at all. Ten minutes after we arrived at the dealership, my salesperson passed me on to another salesperson because he had to go run an errand and would be back in 10 minutes. He returned 30 minutes later, with his two very young daughters. I will presume he picked them up from daycare because it was so late in the day. The other salesperson brought my file. The first words out of his mouth were, “Gee, I hope you can handle a $1200 a month payment.” Instant shock. After a moment, he said he was just kidding. He then left to find out an answer to a question he found in my file. I never saw him again. My salesperson finally arrived, reviewed the paperwork, and took me to TJ in financing. Before signing all the paperwork, my salesperson said to me, “You will receive a survey online in reference to your experience buying a car here. You can rate me either a ten or a zero. There is nothing in between. If you are happy, I would appreciate all tens. If you are not satisfied, I would prefer you not complete the survey at all, because I have already received one zero survey and I cannot afford another.” I waited more than a month to complete the survey I received. I thought I would be kind if my jeep was completed by then. Since it was not, I went to complete the survey, only to have no access to it. The survey expired in ten days. I called to get another survey to complete and was told I could not have another one sent to me. In financing, TJ had been working at the dealership for one week. Although he was new, TJ seemed very professional. Initially, I thought this would be the only part of the transaction that went smoothly. Not to happen. I signed a Due Bill because my jeep was not complete. It was missing the auto-start and hard top that were supposed to have come with the jeep. My salesperson said he would call within ten days to set up service for those two items. That never happened. As I was leaving, I noticed there was no tow package on my jeep. My salesperson recommended I go to U-haul instead and save $400 rather than buying original Mopar parts and having jeep install it. So, that’s exactly what I did. As I drove home, I discovered that I did not receive the radio system with navigation that I told my salesperson I wanted in every communication with him. My next contact with the dealership was a month later when I was asked to come in and sign all of that financing paperwork all over again. The dealership charged me $300 more than the bank would finance. Rather than just refunded me the $300, they required me to sign the paperwork all over again. They told me they would forward all the paperwork to CA DMV so I could register it there two weeks later. That is where I live. When I got to CA DMV, there was absolutely nothing. In the meantime, my temporary registration and plate expired…because they did not process the paperwork in a timely manner. When I asked the finance manager about it, her response was, “well, we sell many vehicles every day.” At that time, I asked my salesperson about the items on the Due Bill. Of course, he had completely forgotten about those. He instructed me very simply to show up to Service Department the next morning at 8:00 AM and they would be taken care of. I did exactly that. I met with Jesse who takes care of all Due Bills and he said this could not be done because they have to order all of the parts first. They told me there would be a six-week period of time because the hard top had to be ordered from the factory. I asked Jesse to call me as soon as all the parts came in and I would arrange to bring the jeep back. Once again, no call. Two months later, after my contacting them, I was able to bring my jeep back in and have the auto-start and hard top installed. I was told when I pick up my jeep, the soft top would be rolled up inside. When I picked up my jeep, of course the soft top was nowhere to be found. Jesse made arrangements to have my soft top delivered to me the next day. Can you guess what happened? The delivery was 45 minutes late. My soft top came back to me in six different pieces. I hope I have all of the pieces. When I laid it out in my spare room, I discovered a perfect greasy footprint on the inside of my brand new jeep soft top. I also discovered they had bent the trim inside the driver’s door of the jeep. I contacted the national customer service office. It took me an hour to explain this entire situation to the representative on the phone. She said she would contact the dealership and follow up with me. To date NOTHING has been resolved. I have received absolutely no contact from the dealership. I have received no resolution from the national office. I was able to find out that my original salesperson is no longer with the dealership. More

bring an attorney or stay away. Wow, where do I begin. I went to Chapman on a referral from a friend. Once there with my entire family three kids I wasn't allowed to leave. I didn't Wow, where do I begin. I went to Chapman on a referral from a friend. Once there with my entire family three kids I wasn't allowed to leave. I didn't feel respected at all when I finally left after 6 hours with a toddler. I felt pressured into a contract for too much money w a svc contract I didn't want. Lawrence Ennis even followed me out as i tried to leave and mentioned 'duress' he is well aware of how harassing a consumer is not ethical didn't stop him.I was told to sign two different contracts?? Kicking my self now. I thought I was dealing with honest people who valued my business but I wasn't. I signed sat brought it back Monday as they are closed Sunday -longest day if my life and was shown an older model of the SAME truck w a DVD player and leather seats. KBB retailed it 15k at best. Was told by Marc to say we were 'cousins' for some sort of mythical bonus bucks he wasn't supposed to use - which is fine because I'm sure he didn't use them but wanted me to think I was getting a deal..:( I don't know what to do at this point. They tried to get me to sign a purchase contract for 19k plus the svc contract I didn't want AGAIN for an older car??. Making a HIGHER payment than the first one was.. apparently I called/texted a personal number for Mr. Ennis thats POSTED ON THE WEBSITE..how was I supposed to know it was a personal number? He made sure to mention that several times. I know it was 6am but i havent slept since i stepped foot into that dealership and was anxious to voice my concerns. .:( I didn't know the number was a cell phone its posted online like a business line. Where is the professionalism? Honestly? What happened to the customer being right and not forced to ring a xxxx bell...oh well. I didnt sign the 2nd agreement thank God but got a text message from Lawrence Ennis saying hes suing me and dropping off the truck I tried to leave. Suing me? Single mother employed all of three months? This is my FIRST trip to a dealership in almost 10 years and this is the service I get?? Sued? Wouldn't it be easier to not and write a cancellation agreement. I get that I signed under duress mind you but just because you can sue me doesn't mean you should. I even said that I will DEFINITELY buy from them, just not now when Lawrence followed me out the friggin building. .not good enough. :(  You've been warned.... never again panic attack city here I am....fml More

Jeep Grand Cherokee LTD - Arizona Worked with Service Advisor, Roy Roderiques. He did an excellent job. Problems with heating and airconditioning that I decided not to do. Found a brok Worked with Service Advisor, Roy Roderiques. He did an excellent job. Problems with heating and airconditioning that I decided not to do. Found a broken transmission mount and radiator hose needing replacement. More

Great service Great service. Very helpful. Very satisfied with my purchase. Can't wait to experience the maintenance, and warranty part when the time comes. Everyon Great service. Very helpful. Very satisfied with my purchase. Can't wait to experience the maintenance, and warranty part when the time comes. Everyone was super friendly More

Excellent Since their motto is "It has to be in writing..." here goes. I was interested in a trade-in... and got a great offer. That led to my upgrading the c Since their motto is "It has to be in writing..." here goes. I was interested in a trade-in... and got a great offer. That led to my upgrading the car I had in mind; but that car in the color I wanted had to search for... found. EVERYTHING was explained and put in writing and I drove away with a great deal and a great car. They were terrific every step along the way, especially Corey Brewer. More

DELIVERED AS PROMISED I called Mr. Thompson about 7 AM wednesday morning seeing if there was availability to replace the front struts on our PT CRUISER CONVERTIBLE that was I called Mr. Thompson about 7 AM wednesday morning seeing if there was availability to replace the front struts on our PT CRUISER CONVERTIBLE that was purchased at Chapman in August of '06. His answer was "how soon can you be here". I was there in thirty minutes, I knew the vehicle would overnight so added an oil change and replace another part. Mr. Thompson was his normal smiling helpful self, took care of everything, even commented favorably on my charming shirt. The vehicle was ready the next afternoon(Thursday) as promised. We have been using CHAPMAN "CJ" since we purchased the vehicle and with Mr. Thompson's assistance purchased an additional extended service plan last year, It paid for the struts! THANK YOU VINCE My Thanks for providing transportation to my home on wednesday. Thanks for the ride home Bill! More

Great Service, Great job I was very happy with my service advisor Roy Roderiques. Those who worked on my car did an excellent job. I will continue to use Chapman for my repair I was very happy with my service advisor Roy Roderiques. Those who worked on my car did an excellent job. I will continue to use Chapman for my repairs and I will recommend them highly to anyone who needs service on their automobiles. More

jesse ramiraz we are new in the area ,and are so plessed to find jesse ramiraz, such consistant proffescinal service. we will tell our friends ,how great we we are new in the area ,and are so plessed to find jesse ramiraz, such consistant proffescinal service. we will tell our friends ,how great we where treated thank u jesse christa mc guire More

love u guys Sonny was wonderful and the best ever, everyone was great, Vinnie was also great it didn"t take long ether, I got in and out with my new car in no tim Sonny was wonderful and the best ever, everyone was great, Vinnie was also great it didn"t take long ether, I got in and out with my new car in no time, I will Let everyone i know how great you guys are. More