Chapman Chevrolet

Bad experience with the sales manager on duty 8/25. I purchased a used f-150 from Rich on 8/22. There was some items that needed attention, so it went to the shop overnight. I picked it up the next day. I purchased a used f-150 from Rich on 8/22. There was some items that needed attention, so it went to the shop overnight. I picked it up the next day. Then I found I needed to get the keyless door lock recoded. Took it to a Ford dealership to do so. While there, found out there was more issues that had not been addressed at Chapman before I purchased the unit. The truck had to stay over at the Ford dealership overnight to fix the problems. Then went back to Chapman on 8/25 to address these problems, and request reimbursement of these repairs.Met with the Sales Mgr. on duty that day. This gentleman was of no help. Very bad customer service. Finally was able to have a meeting with Ryan, the service mgr. Completely oppisite of the sales mgr. He went over what the problems were. Turns out his tech had found these issues when he did a safety check after the truck was traded in. This truck was not supposed to be released to sales yet. Bottom line I was reimbursed for these repairs, thanks to a very customer freindly, helpful Ryan, service mgr. Chapman should be very thankful to have this gentleman. He saved my opinion of this dealership. Also Rich, the sales rep. excellent person. The Sales Mgr. on duty that day. Will remain nameless. He knows who he is. Very big thumbs down. More

Best Dealership 2nd car I have purchased from Jordan. Very helpful, goes way above & beyond for his clients! Works hard to get you what you want, for the right price. 2nd car I have purchased from Jordan. Very helpful, goes way above & beyond for his clients! Works hard to get you what you want, for the right price. I purchased a vehicle elsewhere and hated it. I went straight back to Jordan and he got me exactly what I wanted for my family. I won't go anywhere else. More

Poor Customer Service Chris Scott is a Sales Manager now. He and Danny where working a deal. Yes our credit situation was not easy we found them dealship to less than hones Chris Scott is a Sales Manager now. He and Danny where working a deal. Yes our credit situation was not easy we found them dealship to less than honest. We found we did not like the car we were looking at so went other dealerships. Found another SUV we loved. Danny had horrible things to say about it and also was discounting the fact that I had a say in the deal as well. So we went to another chevy dealer thinking we already had financing. We were wrong we found that the interest and payments were from them. Not a loan company. So they flat out lied to us about it. Do not use this dealership to buy your car. This seems to be a reaccuring pattern with complaints on here. More

2nd Purchase! Wonderful Service! Thank you for another great experience! Awesome service and friendly staff. Huge thank you to David, Travis, and Sam! We love our truck and equinox! Thank you for another great experience! Awesome service and friendly staff. Huge thank you to David, Travis, and Sam! We love our truck and equinox! More

Ray Russo was awesome We dealt primarily with Ray, but everyone was great. Ray was extremely helpful, very pleasant to deal with and honest in every step of our shopping a We dealt primarily with Ray, but everyone was great. Ray was extremely helpful, very pleasant to deal with and honest in every step of our shopping and purchase. He took care of a couple of small issues that came up and gave us a great introduction to our new car. More

Rude service From 2010 til now I have bought 3 used cars from chapman chevrolet in tempe. The first two deals the service was great. This year I bought a used niss From 2010 til now I have bought 3 used cars from chapman chevrolet in tempe. The first two deals the service was great. This year I bought a used nissian and I felt rushed and the service was garbage. My regret is that I bought this car that I really didn't even like. The used car manager and salesman I delta with were rudest and just wanted to close a deal. So at the end of the day shame on me for being a loyal customer. One thing for sure I will never spend a dime at chapman chevrolet in tempe again. I only gave one star because no star or negative stars was not an option. More

Manager purposely ripped us off My husband had some rebates from GM so instead of giving us all the rebates they put one of the rebates toward our trade in value of my daughters truc My husband had some rebates from GM so instead of giving us all the rebates they put one of the rebates toward our trade in value of my daughters truck. Plus lights kept going off that day and they were supposed to buy us lunch and didn't - this dealership is very crooked DO NOT BUY HERE, we're not friendly until they realized we were serious about buying. They took forever which should have been our clue to leave More

Highly unethical We placed a $3000 down-payment on a new Chevy Volt that was in-transit. Chapman called us about a week later to tell us that the car was in. When we We placed a $3000 down-payment on a new Chevy Volt that was in-transit. Chapman called us about a week later to tell us that the car was in. When we arrived at the dealership, the car that we had put money on was out front, all shiny and the battery was charged. Our salesperson was 20 minutes late and we had to wait for her. When she arrived we discovered that the car out front was the one that we had put money on, but they had sold it to someone else. Apparently, there are no ethics at this car dealer. The brought in another car for us from another dealer. It was very dirty and you could see where they had started to remove the logo from the other dealer. It had 170 miles on it, so it had seen quite a few test drives. We put money on a new car, straight off of the truck. That is not what we got. They did absolutely nothing to try and make up for this. We had to drive home on gas since they didn't have time to charge our substitute car. They seemed to have plenty of time to clean and charge the one that we paid for. We are very unsatisfied and will not be going there for service and will never purchase another vehicle from Chapman. These guys are exactly the stereotype of a sleazy used car salesman. More

Great buying experience Between my sales associate and the finance manager Sam Bobadilla made the impossible happen I drove off Chapman Chevrolet on a new vehicle, even my c Between my sales associate and the finance manager Sam Bobadilla made the impossible happen I drove off Chapman Chevrolet on a new vehicle, even my credit score wasn't great: thanks chapman for making this work for me and my fam. More