Chapman Chevrolet

I recently took my Buick Enclave into Chapman Chevrolet service drive. I was having a problem with my dome light and it was the nearest GM store I could find. Having recently moved here from Chicago, I don service drive. I was having a problem with my dome light and it was the nearest GM store I could find. Having recently moved here from Chicago, I don't really know my way around yet. I was greeted by John Borchard and he could not have been any more helpful! He listened to my problem and got involved immediatly. He explained that he was not a service writer but an acessory sales person. He took me over and introduced me to Eric Erskine and explained my concerns. Eric knew what to do and took care of my problem within 30 min. What a pleasure dealing with people who are willing to help and know what they are doing. I truley feel that I have found a home for my car. Thank you Chapman Chevrolet! More

Knowledge and great customer service is what I receive from Ernest Saldana. He is efficient and gets things done in a timely manner. He realized an additional problem with my vehicle and had it taken care from Ernest Saldana. He is efficient and gets things done in a timely manner. He realized an additional problem with my vehicle and had it taken care of without me being stranded. We have to stand in long lines everywhere we go, except at the service department at Chapman. The partnership with Enterprise directly across the street is a huge asset for you too. Everything is done and ready to go. Thank you. More

Ernest and the service man spent extra time with me to get my blue tooth working, when it was not their problem. Work done just as requested and the Pickup was extra clean when I got it back. Thanks Erne get my blue tooth working, when it was not their problem. Work done just as requested and the Pickup was extra clean when I got it back. Thanks Ernest and sorry I could not remember the service mans name that help me. Great job by all More

I have come to Chapman Chevrolet for certain and specific reasons for a number of years. John borchard is one of the main reasons. John has mastered the art of service. I have been to numerous dealerships an reasons for a number of years. John borchard is one of the main reasons. John has mastered the art of service. I have been to numerous dealerships and have found that the quality of all around service cannot be found anywhere that John Borchard isn't. He is personable and very professional. John goes out of his way and sets his personal life aside even after hours to ensure his customers get the satisfaction they deserve. John has on numerous occasions personally delivered the car out of service just to help us save the trip. He is a family man at heart and those qualities carry to the customer as John accommodates everyone as he would his own family. I cannot say enough good things about John and I hope Chapman Chevrolet realizes what an amazing asset they have to their business. I will always take my car to John wherever he goes. The Kirk Nielson Family More

Always a prompt and great experiance working with Kevin and your other team members. I'am greeted with a goodmoring by all the employees that walk by where I was sitting I come to your shop because the w and your other team members. I'am greeted with a goodmoring by all the employees that walk by where I was sitting I come to your shop because the work performed is done right, and you do a good job of washing my truck. More

My wife and I came in for the frist time about two weeks ago we found the car she wonted in a short time we didnt get pushed to buy any thing we didnt wont form sales nor finance witch meens alot to us we h ago we found the car she wonted in a short time we didnt get pushed to buy any thing we didnt wont form sales nor finance witch meens alot to us we have walked awhay from deals in the past for that but we will be making Chapman our home dealer to handel all our auto needs a Speachel thanks to Dan Boardman and Jim Mays for the out standing Job in the sales dep. And a sout out to Ernie Roccio in finance and a big thanks to Ernest Saldana in service on the help on the repair on my truck THANK YOU ALL VERY MUTCH I WILL BE BACK !!!!! More

I must have several "special" items on my trucks as I am handicapped. I "found" John at Chapman and what a find he was. EVERYTHING I asked for, regardless of how unique, he was able to find and install, eve handicapped. I "found" John at Chapman and what a find he was. EVERYTHING I asked for, regardless of how unique, he was able to find and install, even if that installiation required modification. I can not possibly tell you how important he has become to my family. We keep returning to Chapman for all my families automotive needs largely because of this incrediable man. ( I just yesterday purchased my NINTH vehicle from Chapman.)Inventive, resouseful, maticulious, patient, and just plain incrediable only begin to describe John. What he does is the perfect complement to the sales department. They sell the vehicle but John CUSTOMIZES the purchase to that individual. Ehe finished product is no longer "this model" it is instead "MY" truck, or car. I do not want to ignor all the other services at Chapman; sales and service departments make dealing with Chapman a pleasure. I have been a Chapman client for over 30 years (I think). Because of John and all the sales personnel and the service line, my family and all my friends will continue to return to the best dealership in the Vally, Chapman!! More

expected a hassel from service dept,wow was i wrong,Doug was by far the most honest and friendeliest service advisor i have ever dealt with.I live in the far west valley so it is quite a long drive,but when was by far the most honest and friendeliest service advisor i have ever dealt with.I live in the far west valley so it is quite a long drive,but when you find a service dept like yours,miles don't matter.thanks again.chuck faciano More

I bought my Chevy Traverse on March/April 2009 at your dealership. Dave Verrone was very cordial and he listened to my conditions for a purchase and he did all he could to come up with a proposal that wou dealership. Dave Verrone was very cordial and he listened to my conditions for a purchase and he did all he could to come up with a proposal that would meet my requests. The whole purchasing deal was very friendly and pleasant. Although I live 150 miles away from your dealership and service center I make a point of getting any problems and service done by your team which I consider very professional and willing to get a satisfied customer. My last visit was for an oil change and Patti was extremely friendly and accommodating to my quick request for a service/oil change. Thank you More

First Patti Vantine has always over the past 5 years been an outstanding service rep. I really enjoy how I am treated promptly and if any thing needs to be done it is brought to my attention. Your waiting ro an outstanding service rep. I really enjoy how I am treated promptly and if any thing needs to be done it is brought to my attention. Your waiting room is great with the good popcorn and now WI-FY which is idea for my laptop and the short wait time. I am glad that I bought my 2008 Impala there because I feel part of the Chapman Family. With my GM Service Policy I know that I will get the best treatment at the least cost. I drive 22 miles from Mesa one way to get my service and mantainence work done at your dealership so that should tell you something about my high ratings. Brian Dailey More