Chapman Chevrolet

I went in for an oil change and that is what I got. I am happy with the service I received. The service was quick and the workers are nice and friendly. I like the coupon card I was given you pay for the happy with the service I received. The service was quick and the workers are nice and friendly. I like the coupon card I was given you pay for the first 5 oil changes and get the 6th one free. More

Jeff as well as the cashier was very pleasant! The lobby area was so accomodating. The hour flew by and I felt relaxed afterwards. They did exactly what I was told they would do when I bought my first Chevy area was so accomodating. The hour flew by and I felt relaxed afterwards. They did exactly what I was told they would do when I bought my first Chevy with you a few months back. You will see me again and I will pass on my experience to let everyone how great your dealership has been to me. Thanks, Suzette Armijo More

From the time that I pulled into the service drive and was immediately greeted by the service advisor, until I picked up my vehicle, I felt good about taking my truck to Chapman. I had not called to make was immediately greeted by the service advisor, until I picked up my vehicle, I felt good about taking my truck to Chapman. I had not called to make an appointment. Patty took the necessary info and told me she would call me as soon as she knew something. Within 3 hours she called and gave me an update on a warranty covered repair and an estimate on a non warranty repair. I picked up my repaired, and washed, vehicle later that same day. More

Customer Service is alive and well at Chapman dealerships!!!! This is a follow up of a not so favorable review. First of all there are plenty of dealers and people that are very nice and frie dealerships!!!! This is a follow up of a not so favorable review. First of all there are plenty of dealers and people that are very nice and friendly yet lack consistency and follow up. but when a service Rep (John Borchard) actually apologizes for taking his customer for granted and not recognizing the value of his/her time and then thanks you for helping them (That's right thanks you for a review that was not very favorable)so they can see their short comings, well that just blows me away!!!!! Because that's what happened today....really When I first rated my service poorly it only took less than 24 hours before someone from their organization called with concerns that they failed to reach my customer service expectations, and the best part is they read the whole 1200+ word review with accuracy, because you see I inserted a trick phrase near the bottom of the review to see if they really read the whole statement....well he did he knew what color M&M's I did not like. Want to hear more?........... Scroll down . . . . . . . . . . . . . . . . . . OK so today I dropped it off and Kevin remembered who I was and knew my Name and my vehicles. Today they corrected my speedometer.....For free!!!!!!! and the best part they remembered the other small issue of slight rubbing on my wheel well and corrected that too! and it looks so professional you couldn't tell it had been modified, I never brought the issue up that it rubbed.....they knew and corrected it. The truck also looked like it was detailed...It was immaculate. If anyone read down this far it means only 2 things 1. Your very thorough 2. Highly intelligent (Only smart people read the whole thing when it's this long!!) Long Live Chapman dealers...your customer for life Sincerly Bill Kehm More

Patty was very honest to begin with. I was already familar with the problem, I have with the 2010 truck, as I still have the same problem with my 2003 Impala, which GM has not fixed. So she didn't giv familar with the problem, I have with the 2010 truck, as I still have the same problem with my 2003 Impala, which GM has not fixed. So she didn't give me a bunch of baloney. What ever Patty doesn't know first hand, she knows who to ask or where to find the answer. Larry was very helpful and knowledgeable. Gave me as much info that he was able to get from GM. Would like to have more. Hope to talk to Larry one more time on Thursday Apiril 19 in the morning. Have a great day. Bob Kraft More

I was greeted by Jeff as soon as I got there. Jeff took care of me, making sure I got the warranty service done on my car as quickly as possible and I was as comfortable as possible while I waited. Anytime care of me, making sure I got the warranty service done on my car as quickly as possible and I was as comfortable as possible while I waited. Anytime he came over to talk to me, he spoke with a smile and I was always greeted with a friendly handshake. Will definitely go back if I ever need a car or any work done. Felt very welcome and taken care of. More

Thanks for providing the TV, newspaper, coffee and snacks in a comfortable environment to make our visit comfortable! And, since this won't accept my "review" unless it is 250 characters long, let me fill up in a comfortable environment to make our visit comfortable! And, since this won't accept my "review" unless it is 250 characters long, let me fill up the extra space with nonsense! XXXXXXXXX More

THE SERVICE WAS WONDERFUL. I HAVE BEEN TO OTHER CHEVROLET DEALERSHIPS HERE IN PHOENIX AND NONE HAVE BEEN AS FRIENDLY AS CHAPMAN. YOUR SERVICE ADVISOR PATTY VANTINE WENT THROUGH MY SERVICE VERY THOUROUGHLY AN DEALERSHIPS HERE IN PHOENIX AND NONE HAVE BEEN AS FRIENDLY AS CHAPMAN. YOUR SERVICE ADVISOR PATTY VANTINE WENT THROUGH MY SERVICE VERY THOUROUGHLY AND ADVISED ME OF FUTURE SERVICES THAT I MIGHT NEED TO COME IN FOR. More

I went in for warranty work on our 2007 HHR, (the remote door lock and starter was not working proper;y). While in the service lane I explained about an issue we had been having with the left rear tire loos door lock and starter was not working proper;y). While in the service lane I explained about an issue we had been having with the left rear tire loosing air. Douglas seemed to be frustrated about this, "in all his experince he had never seen a bad rim, etc. Besides with the age of the car that would no longer be under warranty". I didn't ask for it to be under warranty, just find out what the problem is. After much back and forth I said to forget, replace the remote and I will let my husband deal with it. Well that is exactly what I did, went home, my husband removed the tire, did a soapy water test, found the broken nail and I went to Discount Tire today and they joyfully repaired it at no charge. More

Everything was great for the most part. I had my oil changed but I also had the service department look into a squeak I am having INSIDE my truck. They worked for 3 hours on the source of this squeak wh changed but I also had the service department look into a squeak I am having INSIDE my truck. They worked for 3 hours on the source of this squeak which was apparently underneath somewhere. When they are done, I get in my truck and drive away and guess what? The squeak is still there. Although they assured me we were on the same page as to what squeak we were both hearing, I'm not sure we ever were. More