Chapman Chevrolet

This was a very good experiance at Chapman. I needed two visits to take care of a gauge cluster problem. The first visit I was in and out in 5 minutes. On the second visit to instal the unit I was out in 40 visits to take care of a gauge cluster problem. The first visit I was in and out in 5 minutes. On the second visit to instal the unit I was out in 40 minutes and Eric was very personable both times. Thank you for the prompt service. More

I received a coupon in the mail for a free oil change at Chapman Chevrolet. When I took my car in, the fellas were extremely friendly and helpful. Not only did they honor my free oil change, but they fixed Chapman Chevrolet. When I took my car in, the fellas were extremely friendly and helpful. Not only did they honor my free oil change, but they fixed my turn signal light as well. I was very impressed by their professionalism, and I will certainly be returning in the future. Thanks! More

work was completed on schedule and car looked so shiny and new, i was'nt sure it was mine! Had warranty work and added window tinting, looks great !!. there was no instructions about the window tint ( ho and new, i was'nt sure it was mine! Had warranty work and added window tinting, looks great !!. there was no instructions about the window tint ( how to care or clean) if special cleaner are needed or not. More

I pushed my vehicle a year ago and it was found to have unsafe rims. I spoke with Chase and then Marty and they worked together in making my vehicle safe and I couldn't thank them enough! I've worked with unsafe rims. I spoke with Chase and then Marty and they worked together in making my vehicle safe and I couldn't thank them enough! I've worked with other dealerships and have always gone through red tape, but not with these gentlemen. Thank you again! More

I am extremely disappointed, I went to the service department about a month ago and sat there for 5 minutes, front of the line, and watched cars and trucks behind me get taken back while nobody even s department about a month ago and sat there for 5 minutes, front of the line, and watched cars and trucks behind me get taken back while nobody even said hello to me until finally a young lady asked me if i had been helped and i told her i hadn't even been greeted. the person that finally came to help me wasn't very friendly. the warranty on my gm certified hhr had just expired 400 miles prior and maybe if some options had been discussed with me on what i can do to not have to pay $1,000 that day i would be willing to come back. one complaint is that my key chain beeper only works half of the time, i was charged for your employees to test it. the test was not necessary. i already knew what was wrong with it and your representative didn't listen and just had the test performed anyways which still cost me money that i do not have. NEVER will I go back to your dealership. not to get a new car, not to get mine fixed, i'm even going to go out of my way and drive to a dealership that is further away to get that key chain beeper replaced because chapman is the last place i want to go. also, it shouldn't cost $270 to take 1/8 of gas out of my car and replace it with 5 gallons. that is ridiculous and i don't appreciate your company trying to rob me like that. More

Explained my situation over the phone to the sales guy. Explained that I had 4 kids and lived 40 miles away. Explained that we did not want to waste anyone's time. Gave exact figures given to us by other c Explained that I had 4 kids and lived 40 miles away. Explained that we did not want to waste anyone's time. Gave exact figures given to us by other car dealers. Sales person said he had just the car for us and that he could make the numbers work. We re-arranged our busy Saturday evening plans, ate a quick dinner, and rushed to get out to the dealer. When we got there they gave us the song and dance that we owed too much on our trade and they were way way off on numbers. If they would have told us this on the phone, I would have been ok and probably gone back. They have lost us for good. Nice work slime! More

Jim is the only reason we bring our truck into the dealership. He's always been honest and fair with us. Unlike other service people there who have told me I needed to bring my truck in every 3 (or dealership. He's always been honest and fair with us. Unlike other service people there who have told me I needed to bring my truck in every 3 (or so) months and have my steering column lubed - really???? Anyway I believe you all are lucky to have him there. Kelly Moore More

To Whom It May Concern: Shon Reynolds is one of the To Whom It May Concern: Shon Reynolds is one of the most proactive service reps I have ever encountered. He was extremely instrumental in the succ To Whom It May Concern: Shon Reynolds is one of the most proactive service reps I have ever encountered. He was extremely instrumental in the success of my truck's drive train being acquired, installed, tested, and signed off on. Tenacious is but one word to describe Shon. He spent 2 days searching junk yards for a "no longer made" bracket for some radiator to transmission lines and he didn't give up until he had the part installed. He also saved me hundreds of dollars on a new radiator option that was not only cheaper but much more efficient. His over seeing the work on my truck kept techs working, parts arriving on time and insured the truck completion on time without problems. If you want the best in Chevrolet service and support call Chapman Chevrolet and ask for Shon Reynolds. I do not work for Chapman and have no affiliation with them. I just a very happy customer. More

This is email I sent to service manager: Hi Dave This is email I sent to service manager: Hi Dave (service manager), Just want to leave a quick note. I came in for service late last week. Cam This is email I sent to service manager: Hi Dave (service manager), Just want to leave a quick note. I came in for service late last week. Came away very impressed with service rep Eric, and in general the friendliness of all the reps I saw. Eric could not have been better. My suburban was filthy when it arrived and it unexpectedly came back impeccably clean when I picked it up. Whoever cleaned it went the extra mile because it would have required some extra scrubbing. Little things like this make a difference. I have had nothing but positive experiences with your department and generally I am quite leary of service departments. Keep up the outstanding work!!! More

Jim is the only reason we go to Chapman. He's always been honest and fair. Unlike other service people who actually told me I need to bring my truck in every few months and have my steering column lube been honest and fair. Unlike other service people who actually told me I need to bring my truck in every few months and have my steering column lubed - really?? Anyway Chapman is lucky to have him. Kelly More