Chapman Chevrolet

Very easy to deal with I had financing already set when we went to buy our new truck. Wayne was able to get different financing with about 1% better interest rate. He prov I had financing already set when we went to buy our new truck. Wayne was able to get different financing with about 1% better interest rate. He provided all the options for additional purchase such as extended warranty, GAP insurance etc but was in no way pushy about any option. Very easy to deal with. Wayne himself was very personable and stayed late to help us out. Jeff Prince was our sales person. We had called back and forth before we came to the dealership on Sunday evening, arriving about 15 minutes before closing. He answered all our questions, understood exactly what we were looking for and provided good information on all the options and pricing for the various trucks we were interested in. Again, not pushy at all, very personable and stayed late. By the time we left, the truck was on empty and we still needed the other key fob, but he was going to take care of it and send it the next day along with some gas cards. Overall a very good experience. More

Excellent Service Doug was very professional and polite. He called immediately to inform me of the diagnosis and had my car completed by end of day. I'm very pleased wi Doug was very professional and polite. He called immediately to inform me of the diagnosis and had my car completed by end of day. I'm very pleased with the overall experience and highly recommend Doug and this dealership. More

Excellent service!! Feana Hodges is a wonderful and trustworthy sales lady!!!!. The finance department and sales team delivered what was promised. The trade in price I wa Feana Hodges is a wonderful and trustworthy sales lady!!!!. The finance department and sales team delivered what was promised. The trade in price I wanted was honored. My vehicle was ready, documents signed without additional sales pitches in 1.5 hr. Great service !! 👍 More

Awesome Customer Service ! I called my Service Advisor Joshua. Explained I have an engine light on, and gave him the code of what the problem was. He knew right away what was ne I called my Service Advisor Joshua. Explained I have an engine light on, and gave him the code of what the problem was. He knew right away what was needed. I needed a auxiliary battery for my Auto Stop feature on my Malibu. I was able to bring in the same day and only waited a little bit. Great response and Service as always. More

Snakes in the grass If I could provide negative stars I would. Went into the dealership yesterday to inquire about a 2006 Hyundai Santa Fe. We had spoken to Ike over the If I could provide negative stars I would. Went into the dealership yesterday to inquire about a 2006 Hyundai Santa Fe. We had spoken to Ike over the phone to have the car on hold. We arrived later, The car was pulled upfront. We went over the car and tested drove it. Car looked good except the fact it has damaged on the right passenger side. Looks like someone ran into a cart or maybe got side swiped. While waiting for them to process the application, another sales person came into the office and grabbed the keys. I watched in shock that someone else was going to test drive it. I brought my concerns to Ike, whom could give a xxxx. He told me not to worry about it because we have the right to the car. I feel this is poor customer service and disrespectful. Then following the payment plan we met with the finance guy Sam. He had us start signing the paperwork for the car. He then told us he would call us tomorrow to advise us our interest rate and monthly amount. We stopped signing the paperwork at this time. He had advised that he would get us approved with the down payment of 1000.00 and monthly amounts of 200 per month. We decided to leave without taking the liberty of the car and not completing the paperwork. We wanted to know the numbers of what we are signing and not giving our money away to wait for a week for it to be refunded back. Today, which is the following day we were told we needed to put 1300 or 2300. What I don’t understand is that they told us over and over again that they would not require more money down, nor would that monthly change to 260 per month. Also we wanted a warranty for the car and all these new amounts did not include that warranty. Lastly spoke with Jim, whom is now stating 3000 is now required to be put down. This car is 5994. So 16 inquires later, no deal and no car. So I would like to say that they push the customers to sign the paperwork for the car and take it home. Then they will call you and advise you that more money is required for a down payment and the monthly payment is now higher. Also now that warranty is no longer able to be financed. I would like to say we should have left when they let others test drive the car as we waited for the application to be processed. Terrible customer service as we had to be the ones to call back today to see what the outcome was for the car. So xxxx IKE, SAM AND JIM. We should of listened to our friend who said you did him wrong. More

Awesome experience I have bought my last three vehicles from Chapman and from IKE. IKE is professional and kind I would not use any one else. IKE went out of his way to I have bought my last three vehicles from Chapman and from IKE. IKE is professional and kind I would not use any one else. IKE went out of his way to get the car we wanted and finally brought a car from the MFG and tracked it every day. Great Job IKE... More

Horrific to say the least BEWARE, BEWARE, BEWARE!!! Went in to buy an SUV, worked a descent deal brought it home to my wife as a surprise mother's day present. A few repair iss BEWARE, BEWARE, BEWARE!!! Went in to buy an SUV, worked a descent deal brought it home to my wife as a surprise mother's day present. A few repair issues we're needed so two days later we brought it down to them and they gave us a rental car. Called me yesterday to tell me it was ready, showed up and they said your good to go! They had the car for over two weeks and didn't fix the electrical issues with the DVD players, then told me the wireless charger isn't even an option with this car so i don't know what to tell you. The guy who sold me the car was there! Even confronted the Sales manager about fixing these SMALL ISSUES or making it right. The sales manager stated he didn't care what the salesperson told me it was up to me to verify everything that the car did or didn't have..... Hello I'm going to car dealership, a supposedly reputable one to be guided by their staff not to be taken advantage of. Their "bumper to bumper" warranty that they offer you at the end for almost 4k doesn't even help you if it's electrical issues, AC issues, etc. I asked several times to speak to a GM which I was denied!!!!! Complete Fraudulent Scam Artist Car Lot should be their name, not Chapman Chevrolet. What a way to turn a mother's day present into horrible experience all the way around. More

Chevy paint peels! Buyer beware! You should do your homework prior to purchasing a Chevrolet, or any GM product, at this time. I purchased a brand new Chevy Silverado from Chapman. In You should do your homework prior to purchasing a Chevrolet, or any GM product, at this time. I purchased a brand new Chevy Silverado from Chapman. In less than 5 years the paint starting peeling on the roof and the paint has worn through on the door handle as well. Both GM and Chapman Chevrolet have refused to provide any assistance at all. GM has a sad history of paint issues, Google “GM paint peeling” and you will see what I am referring to. I own 3 GM vehicles and have been a loyal customer for years. At this point, I would never purchase another GM product. More

new colorado Stephanie answered all my concerns and many questions quickly and accurately. Prompt responses whether email,text or phone. Very professional, as wa Stephanie answered all my concerns and many questions quickly and accurately. Prompt responses whether email,text or phone. Very professional, as was Paul in finance. More

Was very nice Dealing with Dan R. Landers He help me get financed and treated me very professional i am very satisfied with my recent purchase Ray Russo was very professional there was one ot He help me get financed and treated me very professional i am very satisfied with my recent purchase Ray Russo was very professional there was one other 2 other people that helped but i dont have there cards i would say thank you for treating me with honesty with a smile and hand shake i highly recommend this team and look forward to working with them in the future More