Chapman Chevrolet

Very upset with how I was treated. The service writer Ernest Saldena has very poor customer service skills. Instead of listening to my concerns and then responding he made me feel like I was trying to li Ernest Saldena has very poor customer service skills. Instead of listening to my concerns and then responding he made me feel like I was trying to lie and get free work from them. Instead of offering solutions he insisted on being argumentative and did not do a thing to help the matter get resolved. This is not the case. The problem resolution was horrible. Will not recommend this dealership for anything!!! More

Chapman and in particular, Pattie Vantine, is always a pleasure to work with. They always get me in and on my way quickly. The service work is always done quickly and correctly. I have been bringing m pleasure to work with. They always get me in and on my way quickly. The service work is always done quickly and correctly. I have been bringing my Chevy here since I bought it since Chapman is near my house but now I will always go there because of the service. I have a warranty but I still had to pay $50 so that is why my price rating was just OK. More

Ernest Saldana has taken very good care of my 2010 camaro. everytime I have a problem he will make sure that everything is taken care of. I have two of these camaros and he has earned all of my busi camaro. everytime I have a problem he will make sure that everything is taken care of. I have two of these camaros and he has earned all of my business. Thanks again for all of your help on my camaro.. Don costa More

I have taken my vehicles for service at Chapman Chevy-Isuzu ever since I purchased them. In all my interactions with the service personnel at the dealership, nobody has tried to 'sell' me on any un Chevy-Isuzu ever since I purchased them. In all my interactions with the service personnel at the dealership, nobody has tried to 'sell' me on any unnecessary work. As long as I continue to receive honest appraisals, comments and workmanship, I shall continue to have work done by Chapman Chevolet, Tempe. More

I brought my Equinox in for an oil change and waited close to an hour and a half for it to be completed. A lady in a gray Equinox arrived about a half hour after I did for an oil change only and got her close to an hour and a half for it to be completed. A lady in a gray Equinox arrived about a half hour after I did for an oil change only and got her vehicle back about 20 minutes ahead of me. The customer service guy Bob was very apologetic about the wait and was very friendly. I am always happy with Chapman, I just thought this was a very long time to wait for an oil change. More

My experience with Chapman was wonderful. The only problem that I had was the fact that it took almost 6 weeks to repair my 04 Isuzu Rodeo. I was VERY thankful that Eric was able to provid us with a v problem that I had was the fact that it took almost 6 weeks to repair my 04 Isuzu Rodeo. I was VERY thankful that Eric was able to provid us with a vehicle to drive. Why does it take so long to get parts for an Isuzu? More

We had only an oil change done to the diesel . We must return next week to get other problems solved. They are ordering a new kick panel, getting a price on fixing the bed wiring, and fixing the auxiliar return next week to get other problems solved. They are ordering a new kick panel, getting a price on fixing the bed wiring, and fixing the auxiliary power plug that is dead. They will call when the kick panel comes in to the shop. More

At first the sales person was nice and helpful.....we began the process to finance the vehicle and I decided that maybe I should still look around since this was the only place I had been too....the sale began the process to finance the vehicle and I decided that maybe I should still look around since this was the only place I had been too....the sales man then began to get pushy and brought the finance man over and then he was very rude and insistant that it was the only deal I was going to be able to get....overall my experience was horrible with these people. More

Our experience with the dealership has almost always been positive. there was an incident where the oil cap was left off of the vehicle but... I have always been informed on what is going on and prices are a positive. there was an incident where the oil cap was left off of the vehicle but... I have always been informed on what is going on and prices are always reasonable. My last ticket was a little confusing because it did not tell me exactly what the charges were for. The transmission fluid was only given as 12@4.00 or something like that. I had to assume that it was a charge per liter or quart (I guess). More

I don't want to go anywhere else for my car service. I live in east Mesa and the drive is worth it. My last experience was once again great. But I want to point out that you told my husband at our p live in east Mesa and the drive is worth it. My last experience was once again great. But I want to point out that you told my husband at our previous visit that since we had a problem with a repair,you were crediting our account in the amount of $75.00. When I went to clear my bill the credit could not be found. I don't understand why you would tell him that and never follow through. I would have talked with you before I left, but was told you were out to lunch and I had already waited 6-hour for my service. A gentlemen offered to take me home, but I declined and at that time I didn't want to wait for your return. In your questionare you asked if we would recommend anyone to you for service. We most certainly did. His name was Art Candelaria and he had major service work on his car. He was very pleased as we were for recommending you. Again, thank you for the great service and especially Patty Vantine. Respectfully, More