Chapman Chevrolet

Hi, I was in on Thurs for an Alignment. I had to Hi, I was in on Thurs for an Alignment. I had to work Fri & Sat, when I was driving to work on Friday morning, I noticed the vehicle still pulled Hi, I was in on Thurs for an Alignment. I had to work Fri & Sat, when I was driving to work on Friday morning, I noticed the vehicle still pulled a bit to the side. How do I know when it needs to be re-checked? Also, I ALWAYS bring my car to you for oil changes. I usually leave it, as I can do other things instead of sit in the waiting room - I ALWAYS ask that you lock my car when you park it out front, when you are done with it. As USUAL I returned and my car was NOT LOCKED.........I'm not sure why this request is so hard, I do realize that once you park cars that you are done with, you are not watching them. I would believe that you do not leave anyone's keys in their cars.........so why is it so hard to lock the car when you are done, do the employees not lock their own cars when they are parked outside? This visit there was a new guy there, with dark hair & a goatee, sorry I dont remember his name - either he is still in the process of being trained, maybe having an off day, or seems to have low customer service/interaction skills that the usual people have (there use to be a very friendly guy who worked the counter & seemed to know the business-I hope he still works there). He had a hard time processing (as if I was speaking a different language) my request to lock the car. When i returned, he was telling me that I do not get a copy of the specs for the alignment job that was just completed - He was informed differently when he inquired with someone else. More

Service consultant approached me right away and was very friendly/helpful in getting my appointment underway. Seemed to recognize the value of my time. Communication was great, everything was explained in friendly/helpful in getting my appointment underway. Seemed to recognize the value of my time. Communication was great, everything was explained in detail and any questions that I had were answered. More

chapman has the best service personal i ever dealed with and since i bought 6 cars and truck from chapman all my exsperance have alway been good ones sale will work hard to make sure u are happy when you ar and since i bought 6 cars and truck from chapman all my exsperance have alway been good ones sale will work hard to make sure u are happy when you are done buying the allway greet u and are very help full thank you More

I had a stage 1 turbo upgrade kit installed at this dealership. Their price was the best I could find and I had to drive over 100 miles to get the job done at this dealership, but I am very happy I di dealership. Their price was the best I could find and I had to drive over 100 miles to get the job done at this dealership, but I am very happy I did. Jeff kept me informed every step of the process as I waited for the work to be done. The work was done in a timely fashion, and Jeff even put off his lunch break to take care of me and get me on the road. The install was performed perfectly and the results are amazing. And I have his card and was reassured to call him with any problems whatsoever and he would take care of me asap. I have no doubts he will do just that. I am completely satisfied as a customer. More

From my first phone call to Len to the pulling away with a clean car, the service was the best. Len was very attentive at first call, called back when he said he would, welcomed me by name when I pulled up a clean car, the service was the best. Len was very attentive at first call, called back when he said he would, welcomed me by name when I pulled up and came to thank me when service was finished. He was very professional. The waiting area was well stocked with lots of different choices of drinks and snacks while waiting. I enjoy waiting at Chapman's for this reason. TV is available, daily newspapers, and great snacks. It was a pleasant wait. The gentleman who replenished and straightened the room was also very friendly. He made sure everyone had what they wanted while waiting. Lastly, my reason for the visit was to get two new tires. Chapman's was below the cost of a discount tire store and included washing my car which I greatly appreciate. The VIP perks don't hurt either. Complete lube job for $9.99 will bring me back again and next visit, I already have $25 dollars off. Thanks for all the little things you do. They really mean a lot to customers. More

Great service as usual. Pattie Vantine and Linda Siemens always go out of there way to assist me with whatever I need. I have always had a good experience at Chapman Chevrolet for sales and/or service. I pl always go out of there way to assist me with whatever I need. I have always had a good experience at Chapman Chevrolet for sales and/or service. I plan to return the next time I need service or need to purchase another vehicle. More

Jim took care of our warranty need quickly. This truck is very important to our business so his fast help was greatly appreciated. We came in and he assessed the rpair need ordered the part and then calle is very important to our business so his fast help was greatly appreciated. We came in and he assessed the rpair need ordered the part and then called us when the part was in. I called to see if they could do repair while my employee waited and it was done quickly. More

I bought my Impala about a month ago now. it was the best experience I ever had with a dealership. Jack has been and still is very helpful. Patti in parts aND SERVICE HAS BEEN GREAT. HAD TO BRING CAR IN FOR experience I ever had with a dealership. Jack has been and still is very helpful. Patti in parts aND SERVICE HAS BEEN GREAT. HAD TO BRING CAR IN FOR A NEW MINER THINGS AND EVERYTHING WAS HANDLED IN A TIMELY FASHION. More

The service was really great and everyone was friendly and genuinely seemed to want to give good service. The only negative I would say is the free wash job left something to be desired. The car was rea and genuinely seemed to want to give good service. The only negative I would say is the free wash job left something to be desired. The car was really dusty and the was still substantial dust in the upper rear brake light and on the rear bumper, but since it was free I can't complain too loudly. More

Very upset with how I was treated. The service writer Ernest Saldena has very poor customer service skills. Instead of listening to my concerns and then responding he made me feel like I was trying to li Ernest Saldena has very poor customer service skills. Instead of listening to my concerns and then responding he made me feel like I was trying to lie and get free work from them. Instead of offering solutions he insisted on being argumentative and did not do a thing to help the matter get resolved. This is not the case. The problem resolution was horrible. Will not recommend this dealership for anything!!! More