Chapman Chevrolet

Extremely pleased with our Service Advisor - Jeff Talbot - my wife and I are both senior citizens and are grateful for his sincere manner and the way our service needs and the work on our car is done. Also, - my wife and I are both senior citizens and are grateful for his sincere manner and the way our service needs and the work on our car is done. Also, how things are explained to us. For example, at our last visit, he took the time to go over a potential problem in the left front hub of our car and made a note in the computer to check up on this every time we bring our car in for service. More

This was my first time dealing with the Chapman service department. I was a previous Saturn of Tempe customer and was referred to this dealership. Eric Erskine was most helpful in the appointment, and I wi department. I was a previous Saturn of Tempe customer and was referred to this dealership. Eric Erskine was most helpful in the appointment, and I will be returning for all of my Saturn needs. Thank you. More

Our experience was exceptiona. We had found a issue when after the paperwork was filed that the 3rd row seating was missing and we thought it was just collapsed down. Tyler and the dealership went far beyon after the paperwork was filed that the 3rd row seating was missing and we thought it was just collapsed down. Tyler and the dealership went far beyond to fix it and we couldnt have been happier!! More

Kevin was friendly and helpful, he called back in a timely manner to indicate that more work was needed before an alignment could be performed, informed me of the cost and then asked if I wanted to hav timely manner to indicate that more work was needed before an alignment could be performed, informed me of the cost and then asked if I wanted to have the extra work done. No pressure, just good customer service. The work was done as promised, a phone call was received, and the car was ready before the end of the day. More

Patty as always very helpful but she went on vacation and it went down hill after that. The person that covered for her was not very informed with my warranty coverage and my engine light is still on. I will it went down hill after that. The person that covered for her was not very informed with my warranty coverage and my engine light is still on. I will have to bring my truck back, quality control is poor. I was not offered a rental car. The truck was there for five days. I think more contact with customer would of helped this situation. I will call patty next week when she gets back to find out what i should do. James Baker 2006 chevy colorado crew cab with a bad ECM. More

The issue with my vehicle was related to an aftermarket stereo which caused the vehicle to go into limp mode. This was a unique issue that Chapman was able to identify with ease. I was pleased with the e stereo which caused the vehicle to go into limp mode. This was a unique issue that Chapman was able to identify with ease. I was pleased with the efficiency and accuracy of the diagnosis and will continue to return to Chapman for my service needs on both of my vehicles. More

I had a LOF and on the paperwork it was indicated that I needed new front brake pads. When I got home I checked my records and I had new front brake pads installed only about 10,500 miles previously and I f needed new front brake pads. When I got home I checked my records and I had new front brake pads installed only about 10,500 miles previously and I find it hard to believe that they would wear out in that length of time. I called Dave Hermann the following day and asked him about it. He stated that he would talk to the mechanic and get back to me with an answer. I have never heard a word. This to me is not what the word "servoce" is all about. You will note that I graded everything OK. I did that so that this would go through. Once I hear back I will be happy to give an honest grade on the service. I'll await a reply. Gene Grefe 480-967-8559 ggasufan@cox.net More

Your employees are very helpful and friendly. They have your vehicle ready when they tell you they will. This was my frist time at your service department and I will use your dealship in the future.I would your vehicle ready when they tell you they will. This was my frist time at your service department and I will use your dealship in the future.I would recommend your your service department to my sfriends and family if asked. Thank you for quality service. More

When turning left or right the steering system on my Saturn Vue would make a noise (louder than normal humming/buzzing). First Visit: Chapman found a leaking steering boot and ordered the part. Saturn Vue would make a noise (louder than normal humming/buzzing). First Visit: Chapman found a leaking steering boot and ordered the part. Second Visit: The part arrived and I was told this would be an all day repair so I got a rental from enterprise (part of Saturn warranty). The part was replaced same day. I returned the rental, picked up my vehicle on Friday around 5:45pm. While driving and reaching 30mph there seemed to be a "transmission shifting problem. Driving at 45mph then speeding up to 50mph the noise was louder (almost a no muffer type loud noise) PLUS the vehicle would vibrate badly. The paperwork states someone test drove the vehicle, Did they really?? I called Chapman but the service department had already closed. I left a message. I did not get a return call due to the weekend so I just came in a Monday morning at 7am. The service tech could not pin point the problem so I had to leave my car again - No loaner was offered. Around mid-day the car was fixed. The service tech had to un-assemble the work done previously and re-assembled it to correct the noise problem (??). This greatly reduced the noise and vibration BUT the vehicle is not the same. What use to be a quite smooth auto-shifting vehicle is now noiser. I'm very disappointed in the fact that I brought in the vehicle for a steering noise problem and Chapman Service gave me back a vehicle with a different problem. Even after the second visit, the vehicle is still does not seem correct. I'm researching my options on how to get my vehicle back in order. The reason for this low rating is the Service Tech(s) and who ever test drove my car. Service Advisor, Cashiers, and waiting area are all great. More

Friendly, nice and fast! :) Nobody was pushy and the recommendations I got for future service to my vehicle was appreciated. The waiting room was a little hot and there was nowhere except the floor to recommendations I got for future service to my vehicle was appreciated. The waiting room was a little hot and there was nowhere except the floor to put my cup of coffe but that's not really a big deal. Also, didn't notice a restroom but i also didn't ask either. All in all it was great and I will be back. More