Chapman Chevrolet

I had a very enjoyable experience at Chapman Chevrolet. I went in for an oil change and tire rotation. I also received a free car wash that was done better than any car wash I've received from a dealer in I went in for an oil change and tire rotation. I also received a free car wash that was done better than any car wash I've received from a dealer in the past. I especially liked the detailing done to my tires; my car looks great and rides nice. I originally called Eric and made the arrangement for service and he was very nice and patient with me on the phone. Many times in the past (not at Chapman) service people would typically rushed me through my concerns and threw out patronizing canned responses and off they went to ‘fix’ my car while I waited wondering if they had any idea of what I was trying to explain. When I got there Eric was just as nice in person as he was over the phone. He estimated my wait time perfectly. Your customer waiting room was very comfortable and I appreciated the complimentary beverages. I now have a favorite place to take my car. Thank you. I do have one minor suggestion. I have an older model Saturn Vue and when the oil is changed almost everyone either overlooks resetting the change oil light or fails to reset it properly. The first year I owned my car it wasn't a problem but as newer models came out, they updated the feature and the change oil light can now be reset from the driver's seat. I think that most technicians forget that in older model Vue’s the change oil light needs to be reset in the fuse box under the hood. I’ve gotten to be a pro at taking care of that issue after I get my car but it would be nice if it was done with the oil change. Thanks for the great service!! More

We never received a call that our vehicle was ready - just took a chance and showed up an hour and a half after it was supposed to be done. The service people seemed confused about which vehicles were pi just took a chance and showed up an hour and a half after it was supposed to be done. The service people seemed confused about which vehicles were picked up/being picked up. Everyone we did talk to was pleasant. More

I was greeted as I drove up. My car was taken back for I was greeted as I drove up. My car was taken back for service very soon. The customers lounge was comfortable. There was coffee and a I was greeted as I drove up. My car was taken back for service very soon. The customers lounge was comfortable. There was coffee and a cookie, also popcorn. It was not long before my car was ready all washed and polished. My chrome was really bright. The service was excellent. Len Bishop is very friendly. Thank you. Marjorie Stenberg More

When you arrive at the service department, Kevin Mooney is always friendly and happy to see you. He makes sure the work gets done right and within a reasonable time. The girl in customer service is alway is always friendly and happy to see you. He makes sure the work gets done right and within a reasonable time. The girl in customer service is always friendly and very efficient as far as getting your bill ready so you can be on your way. Can't say enough about both of them. More

We were floored with Ray, he did all the leg work, stayed in contact, had everything ready to go. We drove up from Tucson, he had found the perfect vehicle based on our requests, we did the paper work, most in contact, had everything ready to go. We drove up from Tucson, he had found the perfect vehicle based on our requests, we did the paper work, most of which was handled on line. Our 4 kids, 7,5,and 2 year old twins were well taken care of by Chris while we finished up the details. We were in and out in 3 hours! We have owned Chevys since 2003, all bought at Tucson dealerships, this was by far the best of them all. Thanks Ray and the crew at Chapman! Nick Ranney More

Very pleasant people to work with. Took my car in right away. They were very quick to get the work done. The only negative is you don't have internet connection for customers. It would have been nice if away. They were very quick to get the work done. The only negative is you don't have internet connection for customers. It would have been nice if I could have logged into work but other than that, everything was good. More

First, I answered N/A for Quality of Work because I can only assume the fuel filter and brake fluid needed to be replaced, and that the work was completed correctly. I have no way of confimring either of t only assume the fuel filter and brake fluid needed to be replaced, and that the work was completed correctly. I have no way of confimring either of these things. All the other reatings of (OK) were because everything else was just OK. This might be because I was a Saturn customer and was used to "the Saturn experience." Maybe it was because of the coincidence that after paying for Saturn Car Care, my first scheduled service outside of a Saturn facility cost me $250. Maybe I got used to having my car washed with each service visit. The "No" answer to "Would you recommend this dealership:" was mainly due to a past terrible experience with Chapman Chevrolet, after which I thought I would never set foot on Chapman Chevrolet's property again. Then I received the notice that Chapman Chevrolet is where I need to take my Saturn for service. Please know that my "No" answer had nothing to do with anything that gary did. He was perfectly OK. More

I can't remember the name of the person who helped me, but he was very friendly and kept me posted on the status of the repair. This is the second visit I have had to make, both due to recalls, and both t but he was very friendly and kept me posted on the status of the repair. This is the second visit I have had to make, both due to recalls, and both times were satisfactory. I have already referred several people to the dealership and will continue to do so. More

I have been taking my Chevy trucks and SUV's to Chapman Chevrolet since 2001. They have always done good work, and I have never been anything but pleased with the results. They are not the cheapest s Chevrolet since 2001. They have always done good work, and I have never been anything but pleased with the results. They are not the cheapest solution when I need service; but...they know exactly what they are doing and they know GM vehicles. They know how to fix it, and that's exactly what they do-the first time. I have a 1994 Chevy Silverado 4X4 with 148,000 miles, and they have been maintaining it in top condition for all these years. They have also maintained my two Suburbans. I strongly recommend Chapman Chevrolet for having your GM vehicle repaired and serviced. I have spent literally thousands of dollars in repairs at this dealership over the lat decade, and I feel very satisfied every dollar was very well spent. More

I when to get service on my vehicle, and encountered a number of problems. First, there are no clean sign of what to do after you have entered the property. Second, I came in on a Saturday, and was not gr number of problems. First, there are no clean sign of what to do after you have entered the property. Second, I came in on a Saturday, and was not greeted by anyone, so taking in account that it was Saturday and that it might just be slow. But when i returned on Monday there were a few employees working around and no one would greet, help, or tell me where to go. Third, this is not that much of a big deal, but how do you get out of the drive way (especally when there is no one around) if you have to leave. The only way i found was to go through the sales car lot, that is not clearly marked. It is for this reasons that i cannot recommend this dealership More