Chapman Chevrolet

Very courteous and friendly staff. This is the second time I have gone to this dealership since Saturn of Tempe closed. It will be my permanent location to take my car for all of it's needs. Service pers time I have gone to this dealership since Saturn of Tempe closed. It will be my permanent location to take my car for all of it's needs. Service person Eric Erskine does a wonderful job keeping me informed during the service call. More

GREAT EXPERIENCE! I was seen without an appointment and met courteously without hesitation. Len Bishop took care of my concern (key fob replacement) and did so in a timely manner. This is not my first expe met courteously without hesitation. Len Bishop took care of my concern (key fob replacement) and did so in a timely manner. This is not my first experience and will certainly not be my last. What a great service center. More

Hello I have been dealing with Eric for a couple of Hello I have been dealing with Eric for a couple of years and it is always a joy to talk to him discuss my car needs and solutions and get advice fro Hello I have been dealing with Eric for a couple of years and it is always a joy to talk to him discuss my car needs and solutions and get advice from him. I truly trust him with my car as I know that he is doing what is best for the car. Eric is the reason why we are sticking with Chapman Chevrolet. More

First lesson, NEVER buy a ford from a chevy dealer! Or probably any other brand that is not a chevy. Second Lesson, make everyone put stuff in writing, and get it copied. This should have been a sim probably any other brand that is not a chevy. Second Lesson, make everyone put stuff in writing, and get it copied. This should have been a simple transaction of buying a used Ford Fusion from Chapman. I worked with Matt to purchase the car, after several meetings we completed the sale with several notes; 1) change head rests on front seat, this included removing original fusion headrests and replacing them with a different model, THEN getting the upholstery to match colors. 2) remove scratch on drivers side panel by replacing panel 3) remove door ding on drivers rear door. It took several months to coordinate a time to bring the car in. During that four months, I stopped in twice. Once to see Matt (nothing got done because Marty was not in), second time to see Matt and Marty with the assurance that I would be called back (this call back never happened). On April 12th I was finally able to drop off the car for four days. The plastic scratch was not able to be fixed. The door ding was improved but now shows a slightly different paint color on the door. The headrests were not able to be replaced. A week later I dropped off the car to have the replacement headrests put in. On saturday 4/23 I stop by to pick up the car, and find that the replacement headrests were the original model in a ford fusion. This headrest was the "dealbreaker" on the first sale in December. The only reason I agreed to purchase the car was because they found a replacement to the original. I wanted the replacement headrests kept in the car with fabric to match the rest of the car. If I thought it were easier to do, I would return the car and undo the sale. I cannot positively recommend the Chapman dealership to anyone for any reason. More

This is my seventh car, and the Chapman Dealership is by far the most wonderful, organized, well run dealership ever!!! If all dealerships ran like this, GM would have never had a problem. I feel blessed th far the most wonderful, organized, well run dealership ever!!! If all dealerships ran like this, GM would have never had a problem. I feel blessed that they started to take the Saturn brand. Thanks, Dorothy A. More

Everyone was extremely nice and helpful. Everyone kept me informed about what was going on and helped me with the process of working with the insurance companies. The work was done very quickly and was d me informed about what was going on and helped me with the process of working with the insurance companies. The work was done very quickly and was done perfectly. I was very happy with the service and would recommend to everyone I know. More

Here is the source of our disappointment. We live in Tucson, and only infrequently come to Phoenix. I had called ahead to schedule service for recalls, and was told everything was fine. When my wife g Tucson, and only infrequently come to Phoenix. I had called ahead to schedule service for recalls, and was told everything was fine. When my wife got there, she was told there were several recalls and you did not have all the parts to complete the work. In the future, it would have been better to either tell us that, and we would schedule the appointment another time when you had the parts, or to be sure the parts are there when we get there. Otherwise, we were treated well and have no issues with the service that got performed. More

Chapman Chevrolet is the best. I have bought my last 4 cars there and have always been very happy with the service I receive there. In the service department there is a manger named Jeff Talbot and he is cars there and have always been very happy with the service I receive there. In the service department there is a manger named Jeff Talbot and he is the best service guy I have ever had! I have been working with him for 2 years and he has always been friendly, professional and helpful. I have nothing but good to say about Chapman. Everyone should go there. More

Service was performed to expectations, used the synthetic oil that I brought to dealership and brought me the empty bottle to insure it was used as requested. The wait time was longer than quoted upon arriv oil that I brought to dealership and brought me the empty bottle to insure it was used as requested. The wait time was longer than quoted upon arrival by a half an hour, so my only suggestion is better time quotes. More

Jackie has worked with me for over two weeks to help get the best deal she could for us. She gave 110% to ensure the quality of our experience was amazing. She worked every possible angle she could with ens the best deal she could for us. She gave 110% to ensure the quality of our experience was amazing. She worked every possible angle she could with ensuring we received every discount we could and to help get us out of the inequity of our old vehical. Throughout the weeks of working with Jackie, she showed how much she loves her job and has shown that there are employee left in this world with great customer service skills. She cared for the well being of my children and made sure we were in a vehical that would also meet the needs of my 3 growing boys. She was always so patient with me when I would call to ask any question or inquire about anything. She also called in the days after te purchase just to ensue that everything was still going good and just to see how I was enjoying the HHR. It was truely an amazing experience! This is the second vehical that wehave bought from Chapman Chevorlet and by far Jackie is the best sales representative I have ever worked with. She made the whole experience painless and effortless. I would have to say that working with Jackie has actually made purchasing a vehical fun and xciting. With her great customer service skills and extream knowledge of the company and vehicals on site, she is an asset to your company. I hope that Jackie can be recognized for her oustanding abilities. I also hope that she can keep doing what she does and helping families just like mine! Thank you guys for giving me a chance in this rating to truely express my sincire gratitude and appriciation I have have for Jackie and the rest of the staff at Chapman Chevrolet. This is a great company and you guys will have my business for life! Thank you guys! More