Chapman Chevrolet

As a Saturn car owner, I was very pleasantly surprised at how welcome Eric made me feel when I drove into the service line yesterday. I've always had my oil changed at the Saturn dealership before now and s how welcome Eric made me feel when I drove into the service line yesterday. I've always had my oil changed at the Saturn dealership before now and so it is nice to have a new dealership with which to feel dependent on for good service. Thank you for taking such good care of my vehicle and the experience was just great. See you next time I need service. More

GREAT EXPERIENCE! I was seen without an appointment and met courteously without hesitation. Len Bishop took care of my concern (key fob replacement) and did so in a timely manner. This is not my first expe met courteously without hesitation. Len Bishop took care of my concern (key fob replacement) and did so in a timely manner. This is not my first experience and will certainly not be my last. What a great service center. More

Very courteous and friendly staff. This is the second time I have gone to this dealership since Saturn of Tempe closed. It will be my permanent location to take my car for all of it's needs. Service pers time I have gone to this dealership since Saturn of Tempe closed. It will be my permanent location to take my car for all of it's needs. Service person Eric Erskine does a wonderful job keeping me informed during the service call. More

Hello I have been dealing with Eric for a couple of Hello I have been dealing with Eric for a couple of years and it is always a joy to talk to him discuss my car needs and solutions and get advice fro Hello I have been dealing with Eric for a couple of years and it is always a joy to talk to him discuss my car needs and solutions and get advice from him. I truly trust him with my car as I know that he is doing what is best for the car. Eric is the reason why we are sticking with Chapman Chevrolet. More

First lesson, NEVER buy a ford from a chevy dealer! Or probably any other brand that is not a chevy. Second Lesson, make everyone put stuff in writing, and get it copied. This should have been a sim probably any other brand that is not a chevy. Second Lesson, make everyone put stuff in writing, and get it copied. This should have been a simple transaction of buying a used Ford Fusion from Chapman. I worked with Matt to purchase the car, after several meetings we completed the sale with several notes; 1) change head rests on front seat, this included removing original fusion headrests and replacing them with a different model, THEN getting the upholstery to match colors. 2) remove scratch on drivers side panel by replacing panel 3) remove door ding on drivers rear door. It took several months to coordinate a time to bring the car in. During that four months, I stopped in twice. Once to see Matt (nothing got done because Marty was not in), second time to see Matt and Marty with the assurance that I would be called back (this call back never happened). On April 12th I was finally able to drop off the car for four days. The plastic scratch was not able to be fixed. The door ding was improved but now shows a slightly different paint color on the door. The headrests were not able to be replaced. A week later I dropped off the car to have the replacement headrests put in. On saturday 4/23 I stop by to pick up the car, and find that the replacement headrests were the original model in a ford fusion. This headrest was the "dealbreaker" on the first sale in December. The only reason I agreed to purchase the car was because they found a replacement to the original. I wanted the replacement headrests kept in the car with fabric to match the rest of the car. If I thought it were easier to do, I would return the car and undo the sale. I cannot positively recommend the Chapman dealership to anyone for any reason. More

This is my seventh car, and the Chapman Dealership is by far the most wonderful, organized, well run dealership ever!!! If all dealerships ran like this, GM would have never had a problem. I feel blessed th far the most wonderful, organized, well run dealership ever!!! If all dealerships ran like this, GM would have never had a problem. I feel blessed that they started to take the Saturn brand. Thanks, Dorothy A. More

Everyone was extremely nice and helpful. Everyone kept me informed about what was going on and helped me with the process of working with the insurance companies. The work was done very quickly and was d me informed about what was going on and helped me with the process of working with the insurance companies. The work was done very quickly and was done perfectly. I was very happy with the service and would recommend to everyone I know. More

Here is the source of our disappointment. We live in Tucson, and only infrequently come to Phoenix. I had called ahead to schedule service for recalls, and was told everything was fine. When my wife g Tucson, and only infrequently come to Phoenix. I had called ahead to schedule service for recalls, and was told everything was fine. When my wife got there, she was told there were several recalls and you did not have all the parts to complete the work. In the future, it would have been better to either tell us that, and we would schedule the appointment another time when you had the parts, or to be sure the parts are there when we get there. Otherwise, we were treated well and have no issues with the service that got performed. More

Chapman Chevrolet is the best. I have bought my last 4 cars there and have always been very happy with the service I receive there. In the service department there is a manger named Jeff Talbot and he is cars there and have always been very happy with the service I receive there. In the service department there is a manger named Jeff Talbot and he is the best service guy I have ever had! I have been working with him for 2 years and he has always been friendly, professional and helpful. I have nothing but good to say about Chapman. Everyone should go there. More

Service was performed to expectations, used the synthetic oil that I brought to dealership and brought me the empty bottle to insure it was used as requested. The wait time was longer than quoted upon arriv oil that I brought to dealership and brought me the empty bottle to insure it was used as requested. The wait time was longer than quoted upon arrival by a half an hour, so my only suggestion is better time quotes. More