Chapman Chevrolet

upside down on a car we didnt want we had been working with them for about a month on finding a car that would fit our large family but was what we wanted and and not what the dealer wa we had been working with them for about a month on finding a car that would fit our large family but was what we wanted and and not what the dealer wanted to put us in, since we were so upside down on our previous purchase. when they called to tell us that they might have what we wanted we drove from aj to look around and they did have exactly what we wanted and we fit our family too!they were very nice and tried to accommodate us while we waited around with our kids, our sale rep Ryan "Prior" Weeks was very nice and worked very hard to get the deal we wanted and payment we asked for.i would recommend this dealer to anyone i know was looking to purchase a car and will going back back for our 2nd car when the time is right since we had such a great experience with with them More

Hidden Fees We recently purchased a used car from Chapman Chevrolet. First, the salesperson we worked with, Orlando, was very personable and provided a great expe We recently purchased a used car from Chapman Chevrolet. First, the salesperson we worked with, Orlando, was very personable and provided a great experience while examining and test driving the car. The car had just been traded in and needed to clear with the seller's bank as well as be inspected and detailed. Orlando kept us up to date on the process over the course of six days. We negotiated a price that was a little above our target but it did not sound like we were going to get anything better and figured if neither party is entirely happy it's probably a good deal. The agreement was "$X plus tax" and we had that in writing from the dealership. We even had it stated that it would include temporary registration (we were taking the car out of state). Everything went smoothly and quickly until we entered the finance manager's office. At this point we were hit with three additional fees: 1) Window etching; about $300. 2) Registration; about $80. 3) Documentation; about $400. After a little push back the finance manager removed the window etching without approval from the sales manager but made it sound like all the fees had been rolled back. We noticed that was not the case when we were to sign the final loan document which still had the registration and documentation fees on it. At this point the sales manager was called in and told us that regardless of whatever deal we had with him that we had to either pay registration and documentation or walk away. This is why car dealerships have such bad reputations: not honoring deals you make in writing and disclosing all fees up front. In the end we made the deal and rolled the additional fees into the finance. However, the entire experience was soured by nearly $500 in additional fees and made our entire negotiation of "$X plus tax" seem worthless. Overall, I enjoyed the experience at the dealership and would test drive cars there again. As for purchasing a car there that's not going to happen again. If you do intend to buy a car from Chapman I would recommend not considering any negotiations final until speaking with the finance manager. If we weren't leaving town in 24 hours I would have walked away - learn from my experience and just do so! More

Chevy Volt I had a great experience buying this new car. Everyone was friendly, and went over and beyond to make sure I received the car that I wanted. I had a great experience buying this new car. Everyone was friendly, and went over and beyond to make sure I received the car that I wanted. More

Poor, but I scored! I'm disabled and on a very limited budget. The entire team at Chapman Chevrolet never made me feel poor or undeserving. In fact, it was just the oppos I'm disabled and on a very limited budget. The entire team at Chapman Chevrolet never made me feel poor or undeserving. In fact, it was just the opposite. They went well out of their way to not only make me feel important, but special. I got the car I wanted, not the one I'd have to settle for, and that meant a lot to me. They had to jump through a lot of hoops to get me approved, but they never gave up. They did something else that was really important, which was making sure that even though they finally got me approved for an amount, that the vehicle cost an amount that I could afford. If you're on a tight budget like I am, but you really need a new vehicle, there's no one else in the world that I would ever recommend other than Chapman Chevrolet! Sometimes it takes a village to make a car deal. A very special, heart-felt thanks to Chris, Ray, Howard, and Tim! More

Excellence in Customer Care! Honest, Caring, Real Deal! I drove over 50 miles from Casa Grande to Tempe to meet with Keith Darden. I didn't just meet with Keith; he met me in front of the dealership, waitin I drove over 50 miles from Casa Grande to Tempe to meet with Keith Darden. I didn't just meet with Keith; he met me in front of the dealership, waiting with a Professional and Welcoming Attitude. I t was not like most dealers where you pull up to meet with someone, and you must go on a hunt to find them. All of the staff said hello even though we weren't working with them. I arrived to test drive a 2010 Dodge Charger that I was really interested in and planned on purchasing. The car was up front, clean and ready to go. There was "No" wait, there was "No" hold on just a few minutes, and the most important part there was "No interruptions". Keith focused on me and my experience without answering calls. I pulled into the lot at 6:06pm, completed my test drive, sat and chatted about the price and financing, they made sure to get me what I wanted within my budget and by 8:26pm I was leaving the lot with my New Car that by the way, Keith personally cleaned up for me and put gas in as well because he knew how far I had to drive. I have been in many dealerships purchasing many years ago and recently with family members, and let’s face it, it generally takes between 4 or more hours to work a deal and be comfortable with it, then another hour or so and the next thing you know, 7 to 8 hours and you are close to leaving. Our overall experience was amazing and I couldn't be happier with my new Car! More

New Car Purchase I purchased a 2014 Chevrolet Cruz LTZ from Chapman Chevrolet in Tempe after trading in my 2004 Saturn Ion 3. I purchased the vehicle after I was offer I purchased a 2014 Chevrolet Cruz LTZ from Chapman Chevrolet in Tempe after trading in my 2004 Saturn Ion 3. I purchased the vehicle after I was offered higher than expected trade in value for my Saturn. There was a nice variety of models to choose from and the dealer was knowledgeable in showing me all the features in the vehicle and how to use them. Negotiations were very professional and honest during the process and I am very happy with the price of the car and the value of my trade in. I am also very satisfied with the friendliness of the staff and customer service. I would purchase another vehicle from them and recommend Chapman Chevrolet in Tempe to friends and family. I love my Cruz LTZ! More

James Blue James and Jason helped me get into a brand new vehicle and made my experience the best it could possibly be. If anyone deserves to go to Vegas it's Ja James and Jason helped me get into a brand new vehicle and made my experience the best it could possibly be. If anyone deserves to go to Vegas it's James Blue. More

Best experience ever quick and excellent services, friendly, knowledgeable. Great employee. He know what he is doing. Makes your purchase happen on what you come in with. quick and excellent services, friendly, knowledgeable. Great employee. He know what he is doing. Makes your purchase happen on what you come in with. Thank you More

Found exactly what we were looking for and more!!! I don't know where to start.. My boyfriend and I were just looking at vehicles, just seeing what we wanted in a car. Then Norman K. walked up to us an I don't know where to start.. My boyfriend and I were just looking at vehicles, just seeing what we wanted in a car. Then Norman K. walked up to us and showed us a few cars. We picked out a couple to test drive. He broke down everything for us so it was so much easier to understand because we are first time buyers. I gave me the exact information that I was looking for and I didn't even need to tell him. He made me feel at ease and made our first buyers experience a great one! I am going to recommend my FAMILY and FRIENDS about Chapman Chevy and tell them Norman K. helped us with our first vehicle! I'm more than positive he will help you the best he can. More

Wonderful service with James Blue and Goerge James did a very good job of showing us the features on the car and then we test drove it and he told us more about the car as we drove. James then James did a very good job of showing us the features on the car and then we test drove it and he told us more about the car as we drove. James then got us a good price that we could afford. He is very good at his job!!! More