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Chapman Chevrolet Buick GMC

Yuma, AZ

4.3
42 Reviews

775 E. 32nd Street

Yuma, AZ

85365

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42 Reviews of Chapman Chevrolet Buick GMC

April 07, 2023

I needed a quick appointment for an oil change before starting our 3,000 mile return trip to Michigan. They were able to squeeze me in on the morning of our departure. I got the oil change and a compre More

by JEB72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Powers
Apr 19, 2023 -

Chapman Chevrolet Buick GMC responded

Thank you for taking the time to provide us with a positive review of your experience. We are pleased to hear that our team made your visit pleasant, and we look forward to seeing you again! Wishing you many happy and safe miles. Chapman Chevrolet Buick GMC

April 04, 2023

I drove all the way from Wisconsin for the best deal on the best truck ever! The customer service from Saul Gonzalez & Carlos Solano was awesome! More

by Rick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Saul Gonzalez & Carlos Solano
Apr 05, 2023 -

Chapman Chevrolet Buick GMC responded

Rick Thank you for trusting Chapman to assist you with your purchase. We work hard daily to give our clients the best purchasing experience, and we are pleased to see you had an amazing one! Chapman Chevrolet Buick GMC

March 22, 2023

Our salesman, John, was very pleasant and knowledgeable. He spent all the time we needed him to spend with us and never made us feel like we were wasting his time. We did purchase our car there. It did t More

by nwstarlite
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John, Joseph
Apr 05, 2023 -

Chapman Chevrolet Buick GMC responded

Thank you for sharing your positive experience with our sales team! We are happy to hear you trusted us with your new vehicle purchase, and we look forward to working with you again. We are always here for all of your automotive needs. Chapman Chevrolet Buick GMC

March 08, 2023

Made an appointment a week in advance and the day I dropped my truck off I was told they wouldn't get to it for three days, I said I would bring it back in three days and was told it doesn't work that More

by bstamper7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alfredo
Mar 10, 2023 -

Chapman Chevrolet Buick GMC responded

Bruce Maintaining positive and transparent relationships with our clients is our top priority. It saddens us to see your experience did not match your expectation. Keeping our customers happy is our number one priority and we would like to ask you for another chance to retain your patronage. Please reach out to us and we will do our best to tailor a satisfactory resolution for you. Al Valencia Service Manager (928) 217-4145 alvalencia@chapmanyuma.com

February 06, 2023

Suppose to fix my heater and it's still broke. I don't have time to take it in right now, but will be taking it back More

by ldkarr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don't know the people
Feb 09, 2023 -

Chapman Chevrolet Buick GMC responded

Thank you for your review. All feedback is important to us and we are sorry to hear you have had such a frustrating experience. As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us all keener to make sure this gets resolved and does not happen again. Please reach out to us and we will do our best to tailor a satisfactory resolution for you. Phillip Armijo Service Manager 928-217-4201 PhillipArmijo@chapmanyuma.com

November 19, 2022

Andrew provided excellent customer service. His professional approach and excellent communication were greatly appreciated. He kept me informed on the status of my truck. I've never had such More

by paulbr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew, admin admin
Nov 21, 2022 -

Chapman Chevrolet Buick GMC responded

Paul We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Chapman Chevrolet Buick GMC

November 07, 2022

Best customer service in town. Thanks for everything.. Chapman and Salesman Enrique Kike Rojas you rock!! This is where you can probe your dreams can come true. More

by Elisa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Enrique Kike Rojas, Sal Pena, admin admin
Nov 08, 2022 -

Chapman Chevrolet Buick GMC responded

Elisa, Thank you for sharing your positive review with us. We are pleased to hear you had a satisfactory experience in purchasing your new vehicle with Chapman! We take pride in walking our clients through the buying process and look forward to servicing your vehicle in the future. Wishing you many happy miles! Chapman Chevrolet Buick GMC

September 09, 2022

Terrible service at our routine oil change. We went in for a routine oil change and ended up spending 500 for the oil change, air filter, and a fuel filter. After leaving the dealership the oil More

by Bdoaker13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Tried calling Andrew multiple times to report being ripped off and he’s never returned the call.
Sep 28, 2022 -

Chapman Chevrolet Buick GMC responded

Thank you so much for bringing this issue to our attention and please let us apologize for the unacceptable way in which this has been handled. Keeping our customers happy is our number one priority and we would like to ask you for another chance to retain your patronage. Please give us a call at 928-217-4145 or we can reach out to you if you prefer at a time convenient for you. All Valencia Service Manager AlValencia@chapmanyuma.com

Sep 29, 2022 -

Bdoaker13 responded

It gets worse. The dip stick was not put back correctly and I ended up with engine oil all over my new Suburban. Engine was a mess. Yeah, I’d like to talk to you more about it. Love working with the Sales team but man the service department is making it difficult on this loyal customer.

September 01, 2022

Great and efficient service. Took care of the problem of my truck plus they did oil change and the pending recalls More

by heriberto
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Pena
Sep 28, 2022 -

Chapman Chevrolet Buick GMC responded

Heriberto, We built Chapman to provide the best possible service to every customer who walks through our doors. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Chapman Chevrolet Buick GMC

August 07, 2022

Brought vehicle in for noise in hind end. Was told ‘it’s normal’. No diagnostics. Noise still present. Recommended services that were not due for another 40,000 miles. More

by nd4spd11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
admin admin
Aug 09, 2022 -

Chapman Chevrolet Buick GMC responded

Good morning, My name is Al and I am the service manager here at Chapman Chevrolet GMC Buick. I would like to apologize for the inconvenience you had here at the dealership. I would like you to give me a call on my direct line so we can talk about how we get get this problem taken care of for you. My phone number is 928-217-4145 and for any reason I do not answer please leave me a message. Thank you

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