Chapman BMW On Camelback

I just bought my first X3 with Steve Murphy as my sales team member and was wonderful! This is my mom car and he helped me a ton to be sure I got exactly what I was looking for. He was super communicative team member and was wonderful! This is my mom car and he helped me a ton to be sure I got exactly what I was looking for. He was super communicative before and during the transaction. He also helped me with a repair shortly thereafter and his customer service exceeded all expectations. Steve has our family as future customers for any vehicle purchase and I so appreciate all of his help and attention to detail! More

I just leased a BMW iX M60 from Chapman BMW on Camelback. I am entering my third quarter century of life and I love cars, so I’ve had a lot of experiences with car dealers and dealerships. My experience with I am entering my third quarter century of life and I love cars, so I’ve had a lot of experiences with car dealers and dealerships. My experience with Chapman BMW on Camelback puts them in A+ category. My salesman, Steve Murphy and the Finance Manager, Giuseppe Ferrara where some of the most pleasant, helpful and knowledgeable gentlemen I have ever dealt with, at any dealership. Steve Murphy made every effort possible to get me the best deal on the M60 and Giuseppe Ferrara made the financing a breeze, as a plus, he’s easy to talk to and a hoot. I highly recommend the folks at Chapman BMW on Camelback, and particularly Steve Murphy and Giuseppe. More

We had a fantastic experience purchasing our new x5 from Chapman BMW on Camelback. I contacted Steve Murphy directly as I heard such good things about him. I am sure glad I did as he made everything go very Chapman BMW on Camelback. I contacted Steve Murphy directly as I heard such good things about him. I am sure glad I did as he made everything go very smoothly for us. We flew in from out of state and everything was as described before coming in. The staff and experience were first class, no bull. If you are in the market for a BMW I recommend you give Steve a call, you'll be happy you did More

Steve Murphy was great! Very responsive and made my out of state purchase a great experience. Very responsive and made my out of state purchase a great experience. More

Please DO NOT use this dealer for service. I had a simple fuel leak from pump to engine in fuel line in my 2011 328i. 1 line replaced at a cost of $1,300+. First thing I did was try to fill I had a simple fuel leak from pump to engine in fuel line in my 2011 328i. 1 line replaced at a cost of $1,300+. First thing I did was try to fill tank with gas. Would not take gas, pump kept shutting off. Couldn't figure out why, thought it was just a bad pump nozzle. Later found out at a different repair shop that the charcoal filter was completely full with liquid fuel, preventing the emissions system from working properly. The only way for that to happen is to overfill fuel tank multiple times per week until no more gas will fit in filler neck. I always stop at first shut off, so that wasn't it. OR, as I believe, someone physically dumps gas into the filter canister. This is not a problem that will be immediately visible to most people. Takes a minute to destroy the other components. $3,500 later, problem solved. Of course, I can't prove my suspicions since no one is allowed to actually watch the work being done, but I am not a dumb person and have talked to a few techs at BMW and feel confident that I'm right. I will do all I can to pass on my story and help people avoid this dealership for service. More

I only had the email experience which was great. Although I ran into a snag everything else was good. Although I ran into a snag everything else was good. More

I love Steve Murphy. For the last almost 15 years I have come back to Chapman Bmw just because of Steve Murphy I have leased three X-3’s, one X5, and one convertible over For the last almost 15 years I have come back to Chapman Bmw just because of Steve Murphy I have leased three X-3’s, one X5, and one convertible over the years. His after sales service and follow up is par excellence. He is a genuine human being and a smart salesperson who understands the importance of letting the customer feel that they have come out of the deal with more. He’s like family and I would highly recommend him to any potential clients who look forward to a quality experience. More

Kim Reid and the staff provided above excellent service. It was an enjoyable experience buying my new BMW. It was an enjoyable experience buying my new BMW. More

Absolutely stunning is all I can say about my sales transaction of my 50 years of purchasing automobiles from a variety of manufacturers this by far was the simplest and smoothest transaction I have ev transaction of my 50 years of purchasing automobiles from a variety of manufacturers this by far was the simplest and smoothest transaction I have ever had. Absolutely 5 ⭐️⭐️⭐️⭐️⭐️ rating my salesman Rodrigo Pereira was well informed and no pushy whatsoever . The whole transaction with 2 vehicles I traded in and negotiations the new car’s price took about 20 minutes. Thomas Wojcik The sales manager was a true pleasure to work with as well gave me the fair trade in value for both my vehicles & discounted my new car accordingly. His professionalism and managing his sales forc at this dealership is second to none. In closing I have nothing but praise for Chapman BMW of Phoenix the pinochle of customer service in Arizona Thank you !!!! More

I recently had to get my front brakes repaired. Mitch, in the service center at Chapman BMW, was amazing through the entire process! I have purchased/leased 5 BMW's over the last 15 years at this d Mitch, in the service center at Chapman BMW, was amazing through the entire process! I have purchased/leased 5 BMW's over the last 15 years at this dealership. Their customer service from Start to finish is outstanding! Thanks Mitch for all your help! More