Back

Certified Benz & Beemer - Service Center

Scottsdale, AZ

4.8
1,565 Reviews

1,565 Reviews of Certified Benz & Beemer - Service Center

Sort by
February 07, 2021

I called Bryan on a Saturday morning and the day of my sons wedding because of a warning light on my 2013 VW EOS I purchased in early November. Bryan made sure I did not miss my sons wedding and the repai More

by Steph L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Feb 08, 2021 -

Certified Benz & Beemer responded

Dear Steph: You are welcome and we couldn't be more pleased to hear how Bryan was able to save the day. Thanks for your kind words and support, We are glad that we could assist with your issue and look forward to helping you again in the future.

February 05, 2021

Rich Roberts my service writer was great, knowledgeable, and provided friendly service! Labor rate and the hours required for the repair was a little high. Repairs could have been performed in less than hal More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Roberts
Feb 05, 2021 -

Certified Benz & Beemer responded

Dear Chris: Thanks for taking the time to share your feedback with us. We appreciate your compliments on Rich's excellent service and take to heart your comments as to our labor rate and timing of repair. We are grateful for your business and hope to be able to provide you with a full 5 Star experience on your next visit.

February 04, 2021

Morgan always makes my service experience exceptional. He makes the mundane oil change experience enjoyable. You’re lucky to have him as part of the Benz and Beemer Family! More

by Cordell.nm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan McLeod
Feb 04, 2021 -

Certified Benz & Beemer responded

Dear Cordell.nm: We agree that Morgan is a valued member of the CBB team and are so glad that he always is so helpful. Thanks so much for your continued patronage and we look forward to being there for you in the future.

January 29, 2021

Bryan Sullivan is an outstanding Service Agent. He clearly strives to do his best and takes great pride in his exemplary customer service. Give this man a raise! He should be training others to work t More

by a.killi
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bryan Sullivan
Jan 29, 2021 -

Certified Benz & Beemer responded

Dear a.killi: Thanks so much for sharing how well you were treated in our Service Department by Bryan. We will be sure to share your compliment with him. We really appreciate your kind words and look forward to providing you with another high quality experience on your next visit.

January 26, 2021

We purchased our Jaguar from and conducted all service at CBB. Rich in service was excellent to work with and gave top notch service every time with frequent updates and always went above and beyond our expe More

by Natepeterson90
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Swan, Rich Roberts
Jan 28, 2021 -

Certified Benz & Beemer responded

Dear Natepeterson90: We really appreciate you taking the time to share your feedback with us. We are delighted that Rich and John delivered top notch customer service in both our Sales and Service Departments. We are glad that you also got a great price selling your vehicle as well. Thanks so much for your continued support. We look forward to the pleasure of working with you again in the future.

January 25, 2021

It HONESTLY doesn't get much better than CBB! No matter what kind of car I'm driving at the time I bring it to CBB! Collin is my service advisor and his service is stellar! I had a most unexpected repair More

by gostrovsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jan 26, 2021 -

Certified Benz & Beemer responded

Dear gostrovsky: We couldn't be hap[pier to read your review! Thanks for letting our customers know how well you were treated by our Service Department. It's nice that Collin was so helpful as well. We really appreciate your kind words and support. We look forward to providing you with another 5 Star experience on your next visit.

January 19, 2021

The level of customer service I received from Mr. Sullivan is the standard by which all others should be measured, kept me informed every step More

by mdstewart2076
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Quintana
4.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Kirkwood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Sullivan, James Viator
Jan 23, 2021 -

Certified Benz & Beemer responded

Dear mdstewart2076: Thanks so much for taking the time to compliment the outstanding customer service that Bryan provided for you. We are grateful for your business and look forward to the pleasure of helping you again.

January 09, 2021

Service was fast, courteous and professional. Work was done as promised and vehicle (MB C300) was ready on time. Very satisfactory experience with service rep Collin. More

by BobG
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jan 10, 2021 -

Certified Benz & Beemer responded

Dear BobG: We really appreciate you taking the time to let our customers know about your 5 Star experience with our Service Department. Thanks so much for your business and we look forward to the pleasure of helping you again in the future.

January 08, 2021

Collin went above and beyond in replacing my low battery for free in my Range Rover that I purchased recently! I am constantly surprised at the level of service from Certified Benz and Beemer. Thank you Col More

by JulianGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Moore
Jan 10, 2021 -

Certified Benz & Beemer responded

Dear JulianGE: You are very welcome and thank you for sharing your compliments on Collin's customer service. We are grateful for your kind words and support. We look forward to the pleasure of helping you again in the future.

January 01, 2021

This Dealership always offer great service With really great communication. Their services are affordably priced and they pay attention to the details. They also wash your vehicle too. More

by Matherstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Muse, Morgan McLeod
Jan 04, 2021 -

Certified Benz & Beemer responded

Dear Matherstone: We really appreciate you taking the time to let our customers know about CBB's great customer service. We are also glad that you liked our affordable pricing and attention to detail. We are thankful for your business and look forward to being there for you in the future. Happy New Year!

...
28
...