Andy Manahl

Certified Benz & Beemer responded

Dear Donna Lindly: We are glad that Jamie and Andy helped make your car buying experience so smooth and easy for you. We are grateful for the opportunity to work with you and hope to have the pleasure of doing so again in the future.

Certified Benz & Beemer responded

Dear landon.recordings: We strive to provide each of our customers with outstanding customer service and are happy that you appreciated that from the CBB team with your recent Porsche purchase. Thank you for your high praise and support. Please do not hesitate to reach out when we can be of service to you again in the future.

Certified Benz & Beemer responded

Dear ranger16: We are very disappointed to read your review because there seems to be a difference in the facts that you stated. It is not disputed that you personally inspected the BMW and you agreed to the purchase it in its current condition of the BMW. Nothing was mentioned regarding any issues with the windshield, the driver’s door or the deck lid/trunk. Further, as part of our process prior to shipping vehicles out-of-state, we carefully look over the vehicle and make sure that photos by the transport company are taken of the vehicle’s current condition prior to shipment. This is to help resolve potential claims of damage in the transporting of the vehicle. In your case, there were 97 photos taken of the BMW at the time the vehicle was loaded for shipment. An extremely small ding was noted on the driver’s door (normally a $50 to $100 paintless door ding repair vs the near $2,000 estimate you provided) prior to shipment. One would reasonably think that if there was a door ding so large as to require a $2,000 repair, most certainly you and CBB’s representative would have seen it during the visual inspection. It would have also been noted in the photos taken prior to shipment. Yet, there was no noting of such a large door ding in the inspection or the photos. Further, there were absolutely no issues seen or noted with either the windshield or the deck lid/ trunk. When the vehicle arrived in Illinois, an additional 82 photos were taken by the shipper. Again, those photos did not reveal any issues with the windshield or the deck lid/trunk. Our General Sales Manager rightfully offered to pay what he thought was an extremely minor door ding repair but was shocked at the ridiculous near $2,000 repair estimate. The other requested repairs were neither noticed in your inspection and were not noted by the transport both to, and after, shipment to Illinois. Please feel free to contact me at the dealership at your convenience to discuss any of the above issues. Sincerely, Jack Schneider, Owner

Certified Benz & Beemer responded

Dear TylerK: We really appreciate you letting our customers know how professional and helpful Andy was with your recent BMW purchase. Thank you for your business as well as your kind recommendation of Andy and CBB to others. We look forward to the pleasure of working with you again in the future.

Certified Benz & Beemer responded

Dear brieannaleal: Thank you for your compliments of our dealership. It's great that you also liked our lounge area with the delicious cookies and snacks. It was our pleasure to serve you, and we look forward to seeing you again.

Certified Benz & Beemer responded

Dear Noneyo: Thank you for your 5 Stars and compliments of Andy's customer service with your recent BMW purchase. It's great that you also enjoyed our zero-pressure sales process. We are grateful for your business and recommendation of CBB to others. Please do not hesitate to reach out when we can be of assistance to you again in the future.

Certified Benz & Beemer responded

Dear Chris: Thank you for taking the time to share your compliments of the customer service provided by Andy with your recent BMW purchase. We appreciate your business as well as your kind recommendation of CBB to others. Please do not hesitate to reach out when we can assist you again in the future.

Certified Benz & Beemer responded

Dear Velasquez.g.joshua: We love to hear from our out-of-state customers! Thanks so much for sharing your compliments of Andy's customer service with your recent BMW purchase. We are grateful for your business and look forward to the opportunity to serve you again in the future.

Certified Benz & Beemer responded

Dear Channon415: Thank you for taking the time to share your compliments of the customer service provided by the CBB team. We appreciate your support and look forward to assisting you again in the future.

Certified Benz & Beemer responded

Dear Kriggerk24: On behalf of Jason, you are very welcome! We are delighted to hear that Jason was able to provide you with such an exceptional and transparent buying experience. Your kind words and support are greatly appreciated. We hope you enjoy your new Audi for years to come.