Certified Benz & Beemer

I found the perfect vehicle online and stopped in to see it The staff and management were great to work with and there were no garbage sales tactics. The entire process was straightforward, fast and clean it The staff and management were great to work with and there were no garbage sales tactics. The entire process was straightforward, fast and clean. I would happily recommend this group to anyone looking for a vehicle. More

Came into this dealership wanting to look at a few cars I saw on their website. Walking in I did not know what to expect after two bad experiences at other used car stores. James met us with a smile and a saw on their website. Walking in I did not know what to expect after two bad experiences at other used car stores. James met us with a smile and a welcome that made us relax. Ther was no pressure or questions such as "what can we do to get you in this car today". He was polite and listened to what we were looking for. We test drove two cars and left with the information we needed to make the right desicion. Although we didn't purchase a car that day James followed up with an email and a phone call to answer our questions and just to see where we were in our buying process. We will be purchasing a car here next week and would highly recommend anyone looking for a car to at least come in and experience how this dealership does business. It is very refreshing and puts the excitement back in purchasing a car. More

A big thanks to Alex and Tony D. for their professionalism as my husband and I searched for a used Porsche. I personally appreciated the "no pressure" approach of these gentlemen. The calm a professionalism as my husband and I searched for a used Porsche. I personally appreciated the "no pressure" approach of these gentlemen. The calm atmosphere of your showroom was a delight and only added to the pleasant experience. More

I was on my way to purchase a brand new Fiat from Power Fiat of North Phoenix that had no miles and the Sales Manager had extended a free four year bumper to bumper service plan contract, attractive pricin Fiat of North Phoenix that had no miles and the Sales Manager had extended a free four year bumper to bumper service plan contract, attractive pricing and free tint on the windows in order to close the deal then. I did not sign a sales agreement then as I had to go to Wells Fargo Bank to transfer the down payment prior to pursuing this purchase so assured them that I would be back. This vehicle was very nice but did not have all the features that Certified Bemis and Beemer's used 2012 Fiat had. After completing the transfer at Wells Fargo, I was on my way back to the brand new 2012 Fiat from Power Fiat of North Phoenix to finalize this purchase when I received a call from Ron Moran from Certified Bemis and Beemer's that his used 2012 Fiat with 17,000 miles was still available for a price of $15,987 which was $2,000 less than the asking price on the brand new Fiat from Power Fiat of North Phoenix with no miles. Although mileage was a distinct consideration; I made the decision to pursue the additional features that the used Fiat had based on the price quoted to me on the phone. I was told that Certified Bemis and Beemer's Sales office was closing at 6:00 pm but they would stay if I was coming to purchase their Fiat. I arrived there a few minutes after 6:00 pm intent on purchasing the car. The deal was written up and I accepted or signed for the purchasing. I was then taken to a lady who was to conduct the closing on the financing to include signing of all the paperwork. It was immediately obvious to me that the sale of the vehicle was the reason she had to work late. Noticing that she wasn’t happy; I mentioned the fact that we had kept her over late. She assured me not to worry about it as the paperwork would be done quickly. The paper work was completed in five minutes without any opportunity for me to read anything; nor any explanation of what I was signing. I do not blame her for going fast as she was late getting home. After purchasing the car; I then reviewed the paper work that I signed and I was shocked. The price that was quoted to me did not include dealer additions which Ron had told me about as if they were features of the car already. They were features that were on the car but the price of these dealer additions were not disclosed to me until after I made a decision to buy the vehicle for $15,987. Certified Bemis and Beemer's had charged me $399 for tinting of the windows, $249 for window etching which was to be an anti theft feature and they charged me a documentary and administrative fee of $399 for the lady who spent five minutes with me to close on the deal. This added $1,047 to the price of the vehicle. In banking we are held to strict truth and lending laws but I have learned now that it is legal for a dealer in Arizona to include dealer add ons and disclose them after the decision to purchase had been made. If I had known of the features discussed with me over the phone were going to cost $1,047; I would have never purchased the vehicle. I would never recommend Certified Bemis and Beemer's to any one due to the shady means by which my sale was handled. I will tell my friends and family how I was taken advantage of in a five minute closing so that a woman who worked for Certified Bemis and Beemer's could go home as soon as possible. I have learned my lesson well but will never recommend or do business with Certified Bemis and Beemer's again. More

Bill understands that for most older people, buying a car is not an experence looked forward to. So I was delighted to work with him to cut to the chase and find the car I wanted, inspect it, have my trade l is not an experence looked forward to. So I was delighted to work with him to cut to the chase and find the car I wanted, inspect it, have my trade looked at and get only what I wanted, nothing more. I was in and out in one hour! My Cherry Red Benz is the finest MB I have owned in many years. Bill is not some grip and grin drifter in a cheap suit, like so many here today and gone tomorrow sales manglers I have had to avoid over the years, he is a USMA grad and combat veteran officer who will conduct the transaction with honor and fair play. Thank You Sir! More

Great Dealership can't say enough about my Mr. Valentine from our first contact he conducted himself in a professional manner and handled everything so well. Did everything he said he would and mo Valentine from our first contact he conducted himself in a professional manner and handled everything so well. Did everything he said he would and more has to be one of the top sales person at the dealership. More

I would recommend this dealership. They were very friendly and helpful, and the financing was painless. They even picked me up from the airport on time. friendly and helpful, and the financing was painless. They even picked me up from the airport on time. More

I didn't go to purchase the car, just look at it. Barry was so helpful and nice that I had to buy it. He went through great length to get me approved. Not many dealers do that. This was a great exper Barry was so helpful and nice that I had to buy it. He went through great length to get me approved. Not many dealers do that. This was a great experience, I recommend this dealer to everyone. More

We recently brought our vehicle to be serviced. Travis We recently brought our vehicle to be serviced. Travis Woodyard was our Service Advisor and he was professional and friendly. He made sure the 2 is We recently brought our vehicle to be serviced. Travis Woodyard was our Service Advisor and he was professional and friendly. He made sure the 2 issues with our vehicle were taken care of and even provided a loaner vehicle for us when a part wasn't delivered on time and our vehicle needed to be kept overnight. The vehicle was ready when promised the next morning, and both issues were fixed correctly with no problems since then. It was everything a service visit should be: efficient, good work, and courteous. We are very happy customers! Thanks CBB Service Department--you guys are the best! More

Just got the car, Barry was great in the transaction, hope we dont have any problems but so far so good. My wife lover her new toy hope we dont have any problems but so far so good. My wife lover her new toy More