Certified Benz & Beemer

Great car buying experience, but check the fuel tank! I went onto USAA's car buying service and inquired about two vehicles in which I was interested. Jeff Hallenbeck contacted me via phone about my inte I went onto USAA's car buying service and inquired about two vehicles in which I was interested. Jeff Hallenbeck contacted me via phone about my interest and invited me to come in to take a look at them. I was going on vacation, but as soon as I returned I called Jeff and we set up a time to look at the car (I changed my mind on the other car) in which I was interested. The day before our appointment, Jeff called me to confirm the appointment. I live in Tucson, so I had to drive up to Scottsdale (about 1 1/2 hours away). I arrived at the dealership and Jeff came to meet me and showed me the car. He was very honest, up front, and did not use any "pressure" tactics. He showed me the vehicle, answered all my questions, and allowed me to test drive the car. I really liked the car, but there was no haggling on the price. It was fixed, according to Jeff, but at least he was up front about it. I researched the "fair-market" vale of the car on True Car, and it was within that range. However, I was looking for a "great" deal, and the price of the car was within the range of a "good" deal. Also, the price of the car was a bit higher than what I wanted to spend, so I wanted to go to lunch and think about it. Jeff, to my surprise, offered me to take the car to lunch! I was a bit taken aback by his offer and politely refused as I did not want anything to happen to the car while it was in my possession. Inevitably, I decided to purchase the car and subsequently returned to the dealership and informed Jeff of my intent. The car buying process went smoothly and relatively quickly. Jeff took some initial information and handed me off to Tracey, who I couldn't say enough good things about. I sat in the waiting room for about 30 minutes while she prepared the paperwork and, when she called me into her office, the actual signing of the documents took about 15 minutes. In the meantime, Jeff prepared the car for delivery. Overall, the experience was enjoyable, Jeff and Tracey were both professional and displayed exceptional customer service. The only reason I did not give this review five stars was that, on my way back to Tucson, my low fuel light went on and I had to stop to fill up the tank with gas. I informed Jeff about my inconvenience when I arrived at home and he said that in order to keep costs low, the dealership's policy is that each vehicle only needs to be filled up to 1/4 of a tank upon delivery to the customer. I recommended to Jeff that they change this policy, or at least provide enough gas for the customer to get home! He offered to buy me a tank of gas the next time I"m up in Scottsdale, but my disappointment is that, after spending over $30,000 on a car, the dealership wouldn't even fill up the tank when delivering the car to the customer. I can understand the rationale for cutting costs, but that's just good customer service, at least in my opinion. I would definitely recommend this dealership, but would warn them to check the gas tank when leaving! More

Excellent customer service! We are very pleased with our car purchase from Certified Benz and Beemer. Chris Nall was our salesman and he was very friendly and helpful. We are very pleased with our car purchase from Certified Benz and Beemer. Chris Nall was our salesman and he was very friendly and helpful. More

2010 135i Purchase -Sales Associate Frank Blackwell I'm a very picky buyer. I was looking for a very specific vehicle. Frank was very patient and helped me to find the vehicle I was looking for. The dea I'm a very picky buyer. I was looking for a very specific vehicle. Frank was very patient and helped me to find the vehicle I was looking for. The dealer is professional and keeps the customers interests in mind. Almost felt like a new car dealership with the way the place is organized and ran. More

Sales was poor, service maintenance was fantastic I worked with 4 people there. Andy - worst salesman ever! Bryan in service - best guy ever! Rocio - very quick with her responses to me with financ I worked with 4 people there. Andy - worst salesman ever! Bryan in service - best guy ever! Rocio - very quick with her responses to me with finance questions and pleasant to work with. Mo - no words can describe him. Andy completely dismissed me and only addressed my husband. He was just here is a car, do you want it or not. I wanted to car so I dealt with him, otherwise would have walked right out due to his attitude. But he sure was friendly as xxxx to the guy that came in behind me. Bryan in service. was the best part of the experience and he is the ONLY reason that I would recommend the dealership. When Andy dismissed me, Bryan 100% stepped up and handled the matter. He called me back when I had questions. He was straight forward with me. Did whatever it took to make the customer happy and had a great attitude about it. Simply cant say enough about this guy. Andy needs an attitude adjustment. Would never recommend him. Bryan Sullivan needs to be promoted! More

The best vehicles, prices and service. Hands down the best service i have ever experienced. You will not be disappointed. Make this your first stop or miss out on the best of everything. Hands down the best service i have ever experienced. You will not be disappointed. Make this your first stop or miss out on the best of everything. More

Hassle free! Danny was awesome to work with in finding our perfect vehicle. He provided professional,knowledgable service. The whole experience was hassle free. Danny was awesome to work with in finding our perfect vehicle. He provided professional,knowledgable service. The whole experience was hassle free. I would buy again here for my next car. More

Awesome 550i Came in to look around and see what that had on hand. I was amazed at the low pressure sales and selection of vehicles on hand. I walked around look a Came in to look around and see what that had on hand. I was amazed at the low pressure sales and selection of vehicles on hand. I walked around look at 3-4 cars and Jamie the sales gent appointed to me was super accommodating and helpful. He was willing to pull out anything I wanted to look and set up a test drive. I came back later in the day to purchase and Jamie was wrapping up another sale. So they had Jim take care of me. All I can say is both guys were awesome and helpful. Couldn't ask for more relaxed experience. More

Certified Benz and Beemer - What a great experience! I went there after seeing and Audi online and since they are close by, decided to go in and look at it. Floyd was busy with customers so Jeff helped m I went there after seeing and Audi online and since they are close by, decided to go in and look at it. Floyd was busy with customers so Jeff helped me out. He was great and made the whole car buying experience enjoyable. I was in and out in just a couple hours and driving my new Audi home. More

Amazing Service I recently purchased a 2008 BMW 328i from CBB and had an amazing experience. There was no hassle and no haggle over the price, none of that "let me se I recently purchased a 2008 BMW 328i from CBB and had an amazing experience. There was no hassle and no haggle over the price, none of that "let me see what my manager says" non-sense. Chris Nall was an absolute professional and had answers ready for all of my questions. As a previous BMW owner I had a few questions that the average consumer would not have asked and he was ready with a helpful answer every time. Highly recommend stopping by if you are in the market for a luxury car and not looking to pay new model year prices. More