Certified Benz & Beemer

service visit A few problems with used vehicle i purchased..took a few visits to get it fixed...Tony worked with me to to get the problem fixed. A few problems with used vehicle i purchased..took a few visits to get it fixed...Tony worked with me to to get the problem fixed. More

Amazing!!! Danny Quintana is an excellent sales man. He helped me get into a used car even with my credit problems. I will send my friends and family to him beca Danny Quintana is an excellent sales man. He helped me get into a used car even with my credit problems. I will send my friends and family to him because he just doesn't want to sell you a car, he tells you which would be a great fit for you and what's best for your budget. There are very few sales reps out there like him. Thank you everyone at Certified Benz & Beemer. More

Great Selection When I arrived at Certified Benz & Beemer, I couldn't believe how professional and Straight forward this company is. I was ready for the wheeling and When I arrived at Certified Benz & Beemer, I couldn't believe how professional and Straight forward this company is. I was ready for the wheeling and dealing. Which never happened and It's due to their excellent staff, such as Danny Quintana and Chris Reyes. Danny would give the shirt of his own back to make sure his clients were absolutely happy and satisfied. I'm glad I went. I will always get my vehicles from this amazing company. More

Awesome Great Service I will tell my friends an family about this awesome dealership no hassle at all it was great look forward to buying my next car with the Great Service I will tell my friends an family about this awesome dealership no hassle at all it was great look forward to buying my next car with them again...thanks a ton everyone. More

twoface Jay was a good listener and went the extra mile. The service was quick and the dealership was very clean. Brian was nice and thorough. Jay was a good listener and went the extra mile. The service was quick and the dealership was very clean. Brian was nice and thorough. More

used car sale This car sale was like no other I've been involved with. No gimmicks, no "used car salesperson" attitude was given to us. The staff was professional This car sale was like no other I've been involved with. No gimmicks, no "used car salesperson" attitude was given to us. The staff was professional and very non pressure throughout the process. Financing was great and again no pressure! The entire process including the test drive (without the salesman) took less than 2 1/2 hours. Very nice and I would go back anytime!! More

2007 Mazda 3 It was a great experience. It was very quick and painless. The whole process was very nice and I would recommend this dealership to my friends. It was a great experience. It was very quick and painless. The whole process was very nice and I would recommend this dealership to my friends. More

WORST Dealership experience Certified Benz and Beemer! The problem started with the salesman while test driving cars took my wife who is a DOCTOR, out for a test drive after finishing work at the hospital. The problem started with the salesman while test driving cars took my wife who is a DOCTOR, out for a test drive after finishing work at the hospital. She mentioned being tired and he asked if she was exhausted from spending her whole day shopping. This car salesman was hilariously horrible. He didn't know how to use the computer to check inventory. He didn't know what model car he was showing us. He had no idea how to put the car into Park. He left his medication wrappers on his desk. Then when he calls in the manager to help him and after he leaves the room to pull up the car the manager says, so what do you think of him? You can be honest... After that needless to say I changed salesmen. They tell me they have inspected the car and it is in perfect condition. So I take the car to AAA to be inspected. The engine exhaust is hanging from the bottom of the car and needs to be welded back. There is also a piece of metal in the tire that I explained to B&B it needed to be replaced. I paid $100 for the AAA inspection that they didn't refund me. When I brought the car back they welded the exhaust and instead of replacing the tire they patched it and put it back on the car. I take the car home and not surprisingly the tire is almost flat. I drive back to B&B and ask them how long the need the car for. They say for 3-4 days. So I tell them I am going on vacation for a week where they will have the car and give them the list of items needed. I had them repair the dent in the rear bumper, Fix the cracks in the windshield Put on the Xzilon, check the headlights. I also purchase the Xzilon paint protector and GPS installation. When I come back from vacation I drive to B&B and they tell me the bumper has been repaired but nothing else has been done. The car salesman says "That's the best we could do." In fact this is the least they could do! For me the least you could do is telephone me text me or email me to let me know I won't have my car ready when I return! That way I can have a rental and let my family know we won't have a car for the next 3 days which any other dealership would have, but no one even bothered to contact me! THEN Benz & Beemer tell me they have no rental cars available. So my wife has to pick me up. So I leave my car in the hopes it will be repaired. 3 days go by and they say they are finished. I go back and apparently there is only ONE person that can install the GPS and apply the Xzillon for the car. He won't be in till 3 days later. This would be a good thing to mention BEFORE I left my car there, once again, no one Contacted me. So I go back again after another day has passed and find that the Xzillon has smears left on the car and it has of course, been sitting in the AZ sun all day. So they have to buff it out. Don't bother with this product it's just not worth the price! They kept telling me how sorry they are and apologizing for everything with a different person explaining how it is all their fault. Everyone from the sales department to the service manager. I was told the owner was coming to see me an I waited a half hour and then was told He was too busy LOL! I don't care about an apology or who is to blame! Every time I tell them all I want is the common courtesy of a phone call letting me know what is happening. They never contacted me even ONCE because NONE OF THEM KNEW THERE WAS A PROBLEM TILL I ARRIVED AND POINTED OUT WHAT HAD NOT BEEN DONE! This is the point of this horrible experience. Thank god I didn't need any mechanical work done to the car. I would never have known that nothing had been done. No one seems to know what anyone else is doing or if it has been done at all. They all just ASSUME everyone did their job! They say yes before thinking about the problem and will not notify you if there is a problem. NO COMMUNICATION! PLEASE Do not take your car here for ANYTHING! Tracy Weaver is Great, apparently the only brain in the place. She was the only one to actually get anything done and answer questions. Sincerely, Vince. More

Selling a cream puff used 2008 BMW 550I Happened to be driving past dealership to go home and advertize car for sale. Greeted promptly and professionally by Jim Beyer. Explained car was "exc Happened to be driving past dealership to go home and advertize car for sale. Greeted promptly and professionally by Jim Beyer. Explained car was "excess" since originally bought for Hawaii and have since moved to Waikiki where I can walk everywhere almost so no car needed especially due to seasonal residence. Gave him keys and he carefully inspected car - only 7800 miles. Asked what I wanted for car. Told him. He went to back office and returned promptly. Offered me a few percent less than my price. Only because he was so professional and prompt and no BS I accepted with no haggling. We shook hands on it and that is important to me as a successful business man. Office was closed or we would have closed right then. I returned next AM for closing. Done in minutes with again no BS or hassles or needless talk about trivia. Time is valuable to us all and he gets that. I will recommend your dealership and especially Jim Beyer to friends and associates for either selling or buying a used vehicle. Fred S. 5/20/14 More

5 Star I would recommend this dealership to everyone. I went in on a Tuesday night to look at trading in my car for a different one. From the time I got ther I would recommend this dealership to everyone. I went in on a Tuesday night to look at trading in my car for a different one. From the time I got there I was greeted by Danny who gave me exceptional customer service and followed up the next day with prices and quotes for my used vehicle. By Thursday I was driving off the lot in my new car and for the first time enjoyed buying a car and not having to worry about what I was investing in. Lee and Jack were also great at following up with me to see my needs were met and if I had any questions. I plan on coming back here to buy my next vehicle no questions asked. More