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Certified Benz & Beemer
Scottsdale, AZ
14,329 Reviews
Welcome to Certified Benz & Beemer. We specialize in selling the highest quality Certified pre-owned vehicles at the lowest possible prices. Our belief is that every customer should get a price they can agree to easily.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
By Type
Showing 14,329 reviews
October 23, 2015
Vehicle purchase Excellent customer service, answered all questions and went out of their way to be helpful. Gavin was great! Tracey went above and beyond with the fi Excellent customer service, answered all questions and went out of their way to be helpful. Gavin was great! Tracey went above and beyond with the financing. Still think they should have delivered a vehicle with a full gas tank, my only complaint. More
by Sjo25
Employees Worked With
Gavin Engle, Tracey Weaver, Rich Kirch
October 23, 2015
Purchase with my daughter My daughter needed a car quickly but was very undecided about what type to get. Frank was very patient and showed her several very different options. My daughter needed a car quickly but was very undecided about what type to get. Frank was very patient and showed her several very different options. We were able to narrow it down quickly and I think she got a great car! The dealership was so helpful in negotiating issues with registration and moving to a different state. Great selection, I'll be back when I'm in the market for a new car. More
by cathy
Employees Worked With
October 23, 2015
Beware on all fronts - personnel, and the actual vehicles Have purchased more than 70 cars...many high end like German brands and have assisted hundred of people in buying over a period of decades. This incl Have purchased more than 70 cars...many high end like German brands and have assisted hundred of people in buying over a period of decades. This includes assisting a buyer of a rare Ferrari at the Monterey Pebble Beach Concours d'Elegance. My experience with Certified Benz and Beemer included: 1. Unprofessional sales rep and an equally unprofessional manager named Lee Grubbs. 2. Tactics , comments, and lies I would have expected from a "buy here - pay here" low end used care lot in the seedy part of town but quite common throughout the Phoenix area due to the lack of governance of auto/truck sales operations in Arizona. 3. Inability to keep promised on work orders call "We Owe's" in the business. 4. Stronger interest in delivering the vehicle than making the customer have a solid buying experience. 5. Willingness to look you in the eye and tell you that any repair or work they perform in their own shop is only $200 no matter how insulting this may be to people who, in some cases, are far more educated and possess considerably more experience than this dealer's personnel. Does this mean that everyone will have a bad experience and that all of their vehicles come from a chop shop in Las Vegas, Texas, or Los Angeles? Of course not...but all of their cars should be a strong representation of quality and you cannot make them appear and run right upfront...then charge more and make them right. Encountered one professional at this dealer. Rocio Woodyard. Unfortunately she lacked the authority to allow the dealership to act in a professional manner. The others: Let me put it this way. For many years I ran agri businesses in California while working at NASA and other large technology organizations. Also was an award winning sports coach and competed in the Olympics in the 1964. Thus I am qualified to offer an opinion that I have professional concerns regarding some of their staff. That also includes the owner Jack Schneider. Bottom line is that all businesses that have procedural and operational issues are the fault of ownership and top management who either do not trust people to make business decisions or are afraid to. More
by GTO1965
October 23, 2015
5 star customer service, goes above and beyond expectations Andy is most definitely the guy to see at this dealership. This guy goes out of his way to please a customer. We were very pleased with the car buying Andy is most definitely the guy to see at this dealership. This guy goes out of his way to please a customer. We were very pleased with the car buying experience he provided us . This guy does things that no other sales person would just to make sure you stay happy . More
by shawn
Employees Worked With
October 22, 2015
Courtesy Service Visit Bryan Sullivan expertly reviewed the "bells and whistles" on my car. Had car inspected and deluxe car wash. Bryan is a treasurer. Best Service Ever! Bryan Sullivan expertly reviewed the "bells and whistles" on my car. Had car inspected and deluxe car wash. Bryan is a treasurer. Best Service Ever! More
by BuddyBooy
Employees Worked With
Bryan Sullivan
October 22, 2015
Suburban Travis was very helpful - from working out our trade-in to helping get the right financing to ensuring we had the vehicle we desired in a short time f Travis was very helpful - from working out our trade-in to helping get the right financing to ensuring we had the vehicle we desired in a short time frame, it all worked very smoothly. I would recommend this dealership. More
by mulberryrob
Employees Worked With
Travis Walters, Rocio Woodyard
October 22, 2015
2013 range rover envoque We had a wonderful experience with this dealership. We were pleasantly surprised at how accommodating Jeff was and he even delivered our car right to We had a wonderful experience with this dealership. We were pleasantly surprised at how accommodating Jeff was and he even delivered our car right to us!!! That's 3 hours away! This was the easiest and best experience my husband and I have had in buying car! highly recommended! More
by brittney371
Employees Worked With
Jeff Hallenbeck
October 20, 2015
Couldnt come together on the price!!!! I was trying to buy a VW with a salvage title and MY research was that the price should have been lower than the "up front" pricing that I was purpose I was trying to buy a VW with a salvage title and MY research was that the price should have been lower than the "up front" pricing that I was purposed. I even offered a cash price and all I got was a pre-written explanation on pricing. They were very responsive and they got info back to be very quickly. More
by azcopper72
October 20, 2015
Unsatisfied with CS, just want to purchase and get out!!! My salesperson didn't express much knowledge about the vehicle I was interested in even though I have called and made the appointment in advance about My salesperson didn't express much knowledge about the vehicle I was interested in even though I have called and made the appointment in advance about the vehicle. Wasn't too courteous with me as a female customer. My salesperson asked me to wait for him while he goes and drive the vehicle from the other building across the street, without any concern from the salesperson I was left waiting outside in the AZ heat for about 10-15 mins. When he arrived back with the vehicle he then told me to go around the building to the other side and he will drive the vehicle tot he otherside to meet me. Like I know the direction where about to go....I swore he could have just told me to hop in the vehicle and he could take me to the other side of the building but instead I had to find my way myself. He also asked me the same question 3 times and on the third time, I answered and also reminded him, "I have already answered this question the last 2 times you've asked me!" I felt he wasnt paying too much detail at all. My experience while making my decision and purchase wasn't all that fun but I did like the car I had interest in so I just went ahead and bought it while being unsatisfied with customer service. I just wanted to make my purchase and get out. More
by sabrinale008
Verified CustomerOctober 19, 2015
Perfect This was a seamless and painless transaction for an amazing car. Austin was helpful, professional, and thorough. I would definitely purchase another This was a seamless and painless transaction for an amazing car. Austin was helpful, professional, and thorough. I would definitely purchase another vehicle from this dealership in the future. More
by stevens157
Employees Worked With
Tracey Weaver
