Certified Benz & Beemer

No Pressure, Fantastic Selection, Fair Treatment I had a great experience buying my new (to me) BMW from Travis Walters. I went to CBB with one car in mind, so we test drove that make and model. I w I had a great experience buying my new (to me) BMW from Travis Walters. I went to CBB with one car in mind, so we test drove that make and model. I was impressed, but when I told him what impressed me about it he said that I may like something else even better (at the same price point). Man, did I ever! Travis was thoroughly knowledgeable about both makes and models and really worked with me to determine which car met my "must-have" list. Travis presented me with three payment options and we found a solution that best met my needs. I like the no haggle approach and I confirmed that the price was fair based on my post-purchase research. I like the 10-day exchange policy, too! Full disclosure: I'm an impulse buyer (and I'm female - cha-ching!). I had done "some" but not much homework. The next day, I noticed some vibration and unexpected road noise and began to worry that I had I made a mistake. So I took it to a BMW dealer here in the Valley (which is another story of excellent customer service). Anyway, one of their service reps drove the car with me and said the car felt solid, but needed new tires. I also confirmed that I am still under factory warranty and the BMW Road Side Assistance program. I took it back to CBB and they put new tires on it for me. They have a standard tire they use on my model and I didn't want that - I wanted the stock tires it came with - so I paid the difference. But I felt like I was treated with respect and honesty from start to finish. One negative - I was under the impression I'd get a "loaner" car while my tires were being replaced. Instead, I was picked up by Enterprise and I got a rental (on CBB's dime). It made the drop off and pick up a little less streamlined than I would have liked, but not a huge deal. More

found a vehicle on the true car website that I liked Buying a car always brings anxiety instead of excitement for me because I always feel like I'm being taken advantage of, and I end up buying options t Buying a car always brings anxiety instead of excitement for me because I always feel like I'm being taken advantage of, and I end up buying options that I don't need because of my naivety. Well, this afternoon I found a vehicle on true cars website that I really liked and sent a note inquiring about it. Not only did Travis immediately follow up with me, but early in the conversation he let me know that getting a car from him really was not the route to go because of the cost involved in shipping vehicles from Arizona to Cleveland. Knowing that he probably wasn't going to make a sale, still continued to help me with knowledge of all the ins and outs of car buying / leasing, as well as expertise in all 3 vehicles that I was interested in and what to be mindful of when looking at additional vehicles. He also offered his assistance if I were at the dealership and had questions about anything so that I wasn't being taken advantage of. To say that he went above and beyond to assist me would be an understatement. Travis listened to my questions and made suggestions that were best catered to my situation with no agenda other than making sure that my car buying experience was a good one. EXCEPTIONAL KNOWLEDGE AND SERVICE!!!! More

Very easy to work with Experience was very positive. Chris made every effort to make buying truck hassle free. And did a good job with follow up buff and detail of truck. Ov Experience was very positive. Chris made every effort to make buying truck hassle free. And did a good job with follow up buff and detail of truck. Overall very satisfied with purchase. More

They put me in my dream car, hassle free B & b was upfront and direct when accomplishing the liN process, they delivered to me my car in 24 hours with exactly what they promised with no jerki B & b was upfront and direct when accomplishing the liN process, they delivered to me my car in 24 hours with exactly what they promised with no jerking me around. I'll be paying them a visit in my next car More

Helped me get the perfect car I went to CBB and looked at a car I found on cars.com. I must say I was not disappointed. I bought the car after Chris went out of his way to help me I went to CBB and looked at a car I found on cars.com. I must say I was not disappointed. I bought the car after Chris went out of his way to help me get my Jeep. CBB takes good care of their cars and clients. More

Easy Car Buying Experience Easy car buying experience with competitive prices. They do not use sales/pressure tactics used by other dealerships in town. We found a low mileage Easy car buying experience with competitive prices. They do not use sales/pressure tactics used by other dealerships in town. We found a low mileage 2012 BMW 328i convertible online and called ready to negotiate. We quickly learned that they price their vehicles ready to sell and do not negotiate on price. We spend a couple of weeks looking into other options and found their prices to be very competitive. Will come back for any future vehicle needs. More

David was honest and great to work with. Found our vehicle online through autotrader or cars.com which led us to this dealer. Trade process was smooth, however about an hour+ of time was esse Found our vehicle online through autotrader or cars.com which led us to this dealer. Trade process was smooth, however about an hour+ of time was essentially wasted negotiating the value of the trade. Had David's boss just given us the kbb value in the first place, We'd have come to a deal sooner and there would have been much less back and forth. Overall, it was a 3 hour transaction with test drive and all, and we are very pleased with the car. More

danny does it again! This is not the first purchase but the second one I make in the last two years . The first time Danny helped me and found me the perfect car! Now I we This is not the first purchase but the second one I make in the last two years . The first time Danny helped me and found me the perfect car! Now I went back this week and after some waiting he managed to do some magic again ! I'm very thankful for being able to work with him again. Definitely will continue making future purchases there ! More

More then a car dealership ! We were able to experience the overall contribution this dealership makes to service. They build relationships with individuals. From top to bottom we We were able to experience the overall contribution this dealership makes to service. They build relationships with individuals. From top to bottom we received first class treatment from everyone we came in contact with. We were stranded out of town, and at the mercy of a local service provider. Upon considering an outside opinion, we contacted Mr. Grubbs & Mr. Lombardo, who not only directed us in what steps to take, but enveloped the problem themselves. We were able to finish our trip without even a setback. Our appreciation does not say enough for how this organization went out of there way to assist. Both my wife and I will purchase our next cars from this dealership. Being in local business, we will continue to refer anyone interested in automobiles there way. The cars are true quality, however its the service that is at the top of the industry. Our thanks to everyone incorporated with CBB. Robert & Sally Molinari More

Pleasant & Prompt Rich showed my husband & I cars without pressure, then Mohamed & Tracy helped with the paperwork in a very timely manner. I had the keys in my hand, l Rich showed my husband & I cars without pressure, then Mohamed & Tracy helped with the paperwork in a very timely manner. I had the keys in my hand, less than hour after discovering my 'new' car! It was a win/win situation! More