Cedar Rapids Toyota

12 year old Highlander As usual, I took my 2003 Highlander in for service. As usual, they are friendly, courteous, fast and my Highlander is still running smooth and quiet. As usual, I took my 2003 Highlander in for service. As usual, they are friendly, courteous, fast and my Highlander is still running smooth and quiet. I see it as a great value in the care of my vehicles. More

This is a great outfit I've always had a good experience at Cedar Rapids Toyota. The repairs are done right and the service area has great popcorn and cookies. The shuttle g I've always had a good experience at Cedar Rapids Toyota. The repairs are done right and the service area has great popcorn and cookies. The shuttle guys are friendly and know exactly where your house is. What more could you ask for? More

Cam shaft replacement We rated customer service average because of the following: We originally went in to schedule an appointment to have an estimate to have a cam-shaft We rated customer service average because of the following: We originally went in to schedule an appointment to have an estimate to have a cam-shaft replaced. Joe said that we had some recall work that needed to be completed also. Great. However, upon review, Joe said that our extended warranty had been cancelled. We planned on investigating with Toyota to see if this was the case. My wife dropped off the car the day of the estimate. Previously, Joe had said that it wouldn't take long to get an estimate. My wife had to call later that day and the operator had to hunt Joe down in order to get a response. Hey, that kind of stuff happens. But, why no call back sooner? After we picked up the car from the estimate (and before we dropped off the car for repair), we did find a document in our glove box that said our warranty was still eligible. I forwarded the document to Joe via email and also called him to tell him it was on the way. I had to call a couple of days later to confirm that the repair would be covered under warranty. Once again, why no call back. Why did we have to generate the inquiry? Maybe nitpicky. But, we were expecting a call back sooner both times. More

I asked for extra work Recently got a used Sequoia from another dealer. Back hatched latch broke in a week and tire light never went out. Got them fixed here. Cost a bit Recently got a used Sequoia from another dealer. Back hatched latch broke in a week and tire light never went out. Got them fixed here. Cost a bit but not way out. About as expected. No complaints with the service. Just disappointed that my recently bought used vehicle had to have some significant repairs. I buy Toyota because repairs are minimal... More

Problem of a defective battery replaced under warranty. I have been a long term customer and always receive great treatment from everyone at the dealership. My Hybrid Highlander is a great automobile, but I have been a long term customer and always receive great treatment from everyone at the dealership. My Hybrid Highlander is a great automobile, but it is prompt, efficient service that makes the total difference! More

VERY HAPPY! My first experience at this dealership was a great one! I couldn't be more happy with my journey to purchasing my new car. Thank you, Cedar Rapids T My first experience at this dealership was a great one! I couldn't be more happy with my journey to purchasing my new car. Thank you, Cedar Rapids Toyota!! More

done ahead of time service was completed sooner than expected. And that's always good. wish they had a car wash like the other dealerships so you can get your car back c service was completed sooner than expected. And that's always good. wish they had a car wash like the other dealerships so you can get your car back clean. More

Service center The staff greeted me immediately as I arrived, the staff were very responsive and completed the inspection in a very timely manner. The service cente The staff greeted me immediately as I arrived, the staff were very responsive and completed the inspection in a very timely manner. The service center was clean and uncluttered. Staff conducted themselves in a professional and courteous manner. Thank-you, Susan Blome More

Overall great experience! From the first email correspondence, to the test drives, to signing the paperwork and driving away in our family's new van, we had a great experience From the first email correspondence, to the test drives, to signing the paperwork and driving away in our family's new van, we had a great experience at Cedar Rapids Toyota. Alan Makabi was knowledgeable, helpful and easy to work with. Thanks for helping us find the van of our dreams! More

great service I have always taken my Toyotas here to get any maintenance done on them. Never have had a bad experience yet! Have had 7 different Toyotas. 3 of th I have always taken my Toyotas here to get any maintenance done on them. Never have had a bad experience yet! Have had 7 different Toyotas. 3 of the trucks had gone over 400,000 miles or close to it... Camry was at 330,000 before selling all 4 of them.... :) Great work!! More