Cedar Rapids Toyota

Service was excellent Your staff always go above and beyond. We appreciate the awesome work they did on our 2003 Jeep Wrangler. These guys can fix anything and are honest. Your staff always go above and beyond. We appreciate the awesome work they did on our 2003 Jeep Wrangler. These guys can fix anything and are honest. You don't find that anywhere these days! Thank you! More

I Hate Shopping for Cars - Ty Made it Pleasant Let me start this by saying that I'd rather have major dental procedures than shop for cars. It seems like many car sales representatives are full of Let me start this by saying that I'd rather have major dental procedures than shop for cars. It seems like many car sales representatives are full of lies and they try to get every last dime out of their customers. Ty cut all of the typical car sales "negotiation" and gave me realistic numbers for not only my trade, but realistic numbers for the vehicle I was looking for. I had been shopping for a couple of months, behind a computer screen (because I despise the typical "just come in and see the vehicle" talk I get when shopping for a vehicle). Most sales reps try and give you an extremely low offer and try to get you to come in and "sell" you on the vehicle you are looking at. They just give you the same offer you can get from an auto trader immediate cash number that anyone online can get (that is typically 50% of your vehicle's private sale value). Ty gave me real numbers right off the bat. Out of the hundreds of dealerships I had been inquiring on, (some 500 miles or more from me), I only responded to those that gave me real numbers. When I got there, the car was ready and the only surprise was that I could get the vehicle that I was looking at for under book and my trade would bring over average book. That's a fair deal. I realize that car dealerships have to make money, but the way that most of them try to do it is to screw customers. In the rare situation that I find a dealership that works with a customer for a fair deal, I understand that they are in the 1% of sales people that are in it for the long haul. Ty Schmitt is one of those people. More

Recall service visit From the recall notification call to the visit itself, this was an excellent experience. I was assisted quickly, professionally and courteously. The From the recall notification call to the visit itself, this was an excellent experience. I was assisted quickly, professionally and courteously. The work was done more quickly than predicted. Joe explained what was done and answered all questions I had. All around a pleasant, positive experience... More

Great customer service This was my first time getting service here and it was a great experience. Wonderful customer service and quality of work! I will definitely be return This was my first time getting service here and it was a great experience. Wonderful customer service and quality of work! I will definitely be returning. More

Service Dept. is TERRIBLE, NEVER TAKE YOUR CAR HERE!!!!!! I took my vehicle in because my check engine light was on, they ran diagnostics, called me back and said everything was fine and they were resetting t I took my vehicle in because my check engine light was on, they ran diagnostics, called me back and said everything was fine and they were resetting the light. I proceeded to drive to Kansas City,MO and my check engine light was back on and I lost my acceleration capabilities. I ended up at Legends Toyota where they proceeded to tell me that CR Toyota had noted on MY ACCOUNT that my engine was MISFIRING and that I could've caused serious damage to my car driving as far as I did. They were closing and helped me with a temporary fix so I could get home. I took my vehicle 2 days later back to CR toyota and had them check out my engine again. This time they called me and told me that I need 4 new tires and an alignment and that will fix my misfiring ENGINE. This is completely ludicrous. The people that work in their service area should be FIRED. I am disgusted with the service department and am now going to Toyota of Iowa City. More

Building Relationships Love Toyota CR Toyota always been my trusted "go to" even if I hear noise. Visits are always professional, friendly. Would not take my car anywhere else. CR Toyota always been my trusted "go to" even if I hear noise. Visits are always professional, friendly. Would not take my car anywhere else. More

Quick Service Recently went in for regular service on a Saturday. Response was immediate and I was out in less than 30 minutes. Always have a good experience at CR Recently went in for regular service on a Saturday. Response was immediate and I was out in less than 30 minutes. Always have a good experience at CR Toyota. More

professional service attention As usual, my recent visit to CR Toyota for service was met with prompt, professional attention. While I waited I had a nice visit with another custome As usual, my recent visit to CR Toyota for service was met with prompt, professional attention. While I waited I had a nice visit with another customer as well as the sales floor receptionist. I love this place! More

Genuinely interested in me as a client CR Toyota continues to treat me as a valued customer. I like their service department. It is one of the reasons that I would not want to change deal CR Toyota continues to treat me as a valued customer. I like their service department. It is one of the reasons that I would not want to change dealerships. More

Repeat Customer I am a repeat customer to Cedar Rapids Toyota, working with Steve Strauss on both occasions, Steve is wonderful to work with and made sure that I was I am a repeat customer to Cedar Rapids Toyota, working with Steve Strauss on both occasions, Steve is wonderful to work with and made sure that I was happy and confident in my choice of vehicle. I love my new Highlander! Steve and Wendy made the process so easy and painless!! I am sure we will be back again in the future! More